16 jobs found in Shenzhen

Position: Customer Service Officer Job Description: This is an 1-year position. Job Description:  This role focuses on delivering exceptional customer service and sales support to the Sales Team and clients while driving performance excellence. Additionally, it plays a key role in enhancing Arrow's reputation and market standing with both customers and suppliers. What You'll Be Doing: ● Responsible for the Order to Invoice Process including: order maintenance & follow up; inbound customer order management, shipping arrangement & related documents. Payment follow up. ● Provide expertise on internal and external customer service, and have close collaboration with Field Sales, Inside Sales (IS), Sales Operation Associates (SOA), Quote Specialist / Marketing, Asset, Warehouse, Logistics, and Finance. ● Support Sales team with direct customer contact following the demand planning and quality issue related follow-ups. ● Responsible for overall customer management...

Position: Sales Operations Officer Job Description: 1:Customer quote creation and maintenace 2:Update BSA&cascade to backlog timely to make sure shipment with correct price 3:Order booking 4:Support shipment with price issue;like stock sharing price, urgent order, price up, price expire, RMB exchange rate 4:Critical issue support Location: CN-Shenzhen, China (Upper Hills, Huang Gang Rd) Time Type: Full time Job Category: Business Support

Position: Inside Sales Representative Job Description: Principal Accountabilities ● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.  ● Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Financial Compliance Analyst Job Description: We are looking for a dedicated Senior/Internal Control Analyst to join our dynamic team. Reporting to the Senior Manager, Financial Governance Manager–Asia Pacific, this role offers exciting opportunity to demonstrate technical and stakeholder management skills to support Arrow’s global business strategy.  What You’ll Be Doing Become the liaison for and manage internal and external audit engagements or special projects as necessary. Reporting—Responsible for producing and issuing periodic reports regarding general subject matter and or business areas, performing basic analysis when necessary for internal and external purposes. Identify, document, test and remediate potential risk areas and support the maintenance of Sarbanes-Oxley section 404 compliance. Research of various accounting policies and procedures, including technical accounting research to ensure the company is in compliance. (For US –...

Position: Field Sales Engineer Job Description: We are looking for a Field Sales Representative to join our component business. The location of this role is Shenzhen. This role will be responsible for developing all customer key relationships to ensure strong foundation for solution selling. The major objectives and challenges are to grow the customer base and size, to seek and identify potential customers and bring them up to next level at Arrow. What You’ll Be Doing Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures Serves as a liaison between Arrow’s internal resources, vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective Processes routine customer orders accurately and timely. Resolves discrepancies with...

Position: HR Associate, HR Solutions Centre, Asia Pacific Job Description: Principal Accountabilities ● Respond to questions on basic administrative HR procedures and practices via multiple channels within our HR Solutions center (e.g., e-mail, phone, and case management system). Answer basic HR policy-related questions for both managers and employees, and escalate as appropriate. Perform routine administrative processes  (40%) ● Educate clients of services available to them and ensure accountability towards self-service tools such as Workday (Arrow’s HRIS) and other systems. (25%) ● Utilize Workday to process specific employee-related transactions. (25%) ● Continuously suggest process improvements focusing on standardization related to HR programs, initiatives and inquiries. (10%) Job Complexity ● Entry level job with limited prior relevant training or work experience ● Acquires basic skills to perform routine tasks ● Work is prescribed and completed with little...

Position: Senior Product Marketing Manager Job Description: Principal Accountabilities ● Define and execute the roadmap and strategy of all current and future products in a business group. Responsible for gathering and prioritizing requirements, work closely with engineering, sales, marketing, and customer support to ensure customer satisfaction and support the company’s overall strategy and goals. Manage all staff involved in the development of software products and oversee all software releases of products while staying in continuous communication with customers for market research and feedback. ● Manage one or more products by working with VP to develop overall product strategy and administer tactical activities. ● Understand market opportunities and competition and specify market requirements for current and future products and deliver requirement documents/mock-up screens to the development teams. ● Manage all software, quality and product-related...

Position: Due Diligence Analyst Job Description: Position Overview: This position will support the comprehensive due diligence program of Arrow by gathering and analyzing information of new/existing customers and vendors and performing the right level of screening and due diligence based on the potential compliance risks inherent in those external parties. The position acts as a liaison among several internal groups across Arrow global businesses. The position will be based at Shenzhen, China and you will report to the Director Trade Compliance Risk Management EMEA with a dotted line to Senior Compliance Manager in the APAC region. Our ideal candidate is well-organized, highly analytical with strong attention to detail, multilingual, able to multitask while keeping in line with trade import/export regulations, anti-bribery and anti-corruption (“ABAC”) regulations, anti-money laundering (“AML”) due diligence and deadlines. What You’ll Be Doing Screen Arrow’s...

Position: Human Resources Manager - China Job Description: Principal Accountabilities •Work collaboratively at all levels and with key leaders to build and manage a “best in class” HR function.  •Serve as a strategic business partner and consult with local management team to identify issues, root causes and make recommendations to improve results. •As the leader of Employee Relations, develop relationships with a multicultural workforce to help build employee engagement, evaluate and resolve issues and maintain a union free environment. •Further professionalize the talent management initiative.  Support the design and implementation of cost effective and “best in class” recruiting, employee development and retention strategies that support the business and build a culture focused on productivity, safety, service and quality. •Develop and ensure compliance with local programs and policies that support short and long-term business goals. Job Complexity •Requires in-depth...

Position: Senior Field Applications Engineer Job Description: Principal Accountabilities ● Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.  ● Drive demand creation by maximizing Arrow content on designs. Has an advanced understanding of the customer’s needs and leverage Arrow’s engineering and design services resources to identify & facilitate solutions for customers. Apply intermediate technical expertise to influence designs utilizing solution selling, resources, and strategies.  ● Partner with the sales team across pre-and post-sales activities, providing more advanced technical support and consulting to promote demand creation. Perform and drive technical calibrations & research with sales, other Arrow departments, and suppliers in support of the customer design. Champion return on engineering investment, design win priorities, initiatives, and promotions...

Position: Information Technology Support Engineer Job Description: Information Technology Support Engineer We are looking for a dedicated Information Technology Support Engineer to join our dynamic team. Reporting to Manager, Information Technology, this is a full stack IT Infrastructure Support which offers exciting opportunity to demonstrate technical skills to support business strategy and the IT Applications within Arrow’s facilities in Asia Pacific. This role will be based in our office in Science Park. The candidate will have great exposure working with stakeholders in Hong Kong and APAC. What You’ll Be Doing Provide Level 1 and 2 IT support for Office and Warehouse users, addressing hardware, software, and OS issues Log, escalate, and resolve incidents using the ticketing system Maintain Windows and macOS devices, including computers, mobile devices, and printers Install, configure, and support operating systems, applications, peripherals, and...

Position: Senior Analyst—Finance Business Partner Job Description: Senior Analyst—Finance Business Partner Reporting to the Region CFO for Greater China Components based in Hong Kong, you will gain exposure working with different stakeholders within Greater China to drive business growth.   What You’ll Be Doing Support financial analysis for Regional and Business Unit performance from Sales top-lines to other KPI analysis. Assist in variance analysis against forecast, budget, and expenditure analysis by Business Units & Functions. Collaborate with cross-functional teams to gather financial data. Participate in and coordinate with the monthly forecasting and annual budgeting for the Greater China Components business. Partner with the business leaders to build cost evaluation and financial models, as well as scenario analysis Work closely with Greater China Sales team to evaluate business case and support business decisions Monitor and drive...

Position: Financial Analyst - FP&A Job Description: Business Title: Financial Analyst   Reporting to the Senior Manager, Finance, APAC FP&A based in Hong Kong, you will gain exposure working with different stakeholders and regional projects to contribute to our business growth. What You’ll Be Doing Support financial analysis for Regional and Business Unit performance from Sales top-lines to other KPI analysis. Assist in variance analysis against forecast, budget, and expenditure analysis by Business Units & Functions. Collaborate with cross-functional teams to gather financial data. Assist in the preparation of management business review package and analysis for monitoring KPIs and financial metrics. Participate in and coordinate with the monthly forecasting and annual budgeting for the APAC Components business. Partner with the business leaders for cost evaluation and financial modelling Conduct ad-hoc...

Position: Component Quality Inspector (零部件檢驗員) Job Description: What You’ll Be Doing Responsible for inspecting assembled products to ensure adherence to documented requirements. Complete physical inspections of products. Audit against documents and procedures. Provide recommendations for processes and procedures. Responsible for warehousing operations such as receiving, packing, cycle counts etc. Other duties as assigned. What We Are Looking For Able to work with either close supervision or under clearly defined procedures Typically requires 2-5 years of Warehouse experience in electronic products Basic English reading and speaking What’s In It For You   At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.  Medical, Dental Insurance  Life Insurance  Year-end Discretionary...

Position: Component Quality Inspector I Job Description: Business Title: Component Quality Inspector   What You’ll Be Doing Responsible for inspecting assembled products to ensure adherence to documented requirements. Complete physical inspections of products. Audit against documents and procedures. Provide recommendations for processes and procedures. Responsible for warehousing operations such as receiving, packing, cycle counts etc. Other duties as assigned. What We Are Looking For Able to work with either close supervision or under clearly defined procedures Typically requires 2-5 years of Warehouse experience in electronic products Basic English reading and speaking What’s In It For You   At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.  Medical, Dental...