285 customer service jobs found

Position: Customer Service Representative Job Description: What You’ll Be Doing 1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. 2. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies....

Position: Customer Service Representative Job Description: What You’ll Be Doing 1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. 2. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licences. Be accountable for delivery to the customers and resolution of shipping and price discrepancies. Manage...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Researches, designs and develops solutions to meet business requirements. ● Manages full development lifecycle including testing, implementation, and auditing.  ● Performs solution design, verification, and support, which may require research and analysis.  ● Execute, assess, and troubleshoot programs and applications.  ● Analyze and amend errors in a timely and accurate fashion, and participate in upgrades, revisions, fixes and patches as mandated by the vendor. ● Design, develop and document specifications throughout the project lifecycle. ● Guide developers on issues related to the design, development, and deployment of mission-critical information and systems. ● Review work of development teams. Job Complexity Professional: ● Has no discretion to vary from established procedures ● Has no related work experience or has work experience but requires formal training in theories/concepts in...

Position: Senior Manager, Customer Service Job Description: For Arrow Global Supply Chain Services, we are currently looking for a Senior Manager, Customer Service to join our team in Gdańsk! Arrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers. This means our Supply-Chain-as-a-Service offering is built on top of 85 years of Arrow Electronics supply chain leadership and expertise in the electronics industry. We accelerate your direct electronics supply chain into the future by leveraging Arrow’s seasoned industry experts, best-in-class processes, world-class systems and infrastructure, extensive global footprint and reach, and the orchestrator of the electronics partner ecosystem. ABOUT THE ROLE In the role as Senior Manager, Customer Service, you will be part of our global Operations organization with Service Centers teams located in Sweden, China, Hungary...

Position: Customer Service Officer Job Description: What You’ll Be Doing • Responsible for system-related work – SO entries, maintenance, shipment release & inventory management. • In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics. • Responsible for overall Customer management as well as handling RMA (customer returns). • Work closely internally with Field Sales and Inside Sales on Pre-Order & Order Entry. What We Are Looking For • Diploma or Degree in any fields. • At least 3 years of experience in customer service (order management), sales administration or buyer role. • Possess excellent communication and interpersonal skills. • Proficient with Microsoft office software, especially for Excel (Pivot, VLOOKUP). • Customer-service oriented, analytical and problem-solving mindset. • Self-motivated and ability to prioritize tasks with sense of urgency. What’s In It For You...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Inside Sales Representative Job Description: Arrow Electronics  is a Fortune 100 company headquartered in Denver, CO, with 22,000 employees worldwide. Arrow offers technology solutions to a wide range of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Through a global network, we serve as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers, and commercial customers. What You’ll Be Doing: Managing the overall account relationship by providing strategic service and support to the assigned customer base. Maximize margins, gain market share, and drive value-added solution selling. Working with internal and external resources, providing customer service, often facilitating the work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems....

Position: Inside Sales Representative Job Description: Principal Accountabilities ● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.  ● Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic...

Position: Pricing Specialist I Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to...

Position: Customer Sales Representative with Italian Job Description: As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers. We are currently looking for a Customer Service Representative (Italian Speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers. This position follows a hybrid work model from our office based either in Casablanca, Morocco, or in Porto, Portugal. Your main...

Position: Account Manager Job Description: Driven by Respect, Growth, and Pride the culture at CONVERGE speaks about doing things together as a team, in the right way, supporting each other, so that our suppliers, customers, and partners grow along with us. We wish to make a lasting, positive change to the market. You are offered to be part in the forefront of the dynamic, growing world of cloud computing and computer component distribution. This is an opportunity to work in a highly professional, entrepreneurial and driven environment backed by data analytics, and the best-in-class quality certifications.  Find more information about us on our page: Electronic Supply Chain Solutions - Converge Account Manager Converge Sales Team is looking for an Account Manager based in Amsterdam, Netherlands. This role is sales-focused and target-driven. You will be responsible for securing new business, rebuilding underpenetrated and neglected relationships with other...

Position: ESG Operations Analyst Job Description: What You'll Be Doing: Assist with the development of and implementation of interdisciplinary programming that that align with business priorities and drive engagement with enterprise global strategies Lead optimization of data collection workflows and centralize data consolidation within Workiva to support Corporate Stewardship disclosures Coordinate and deliver accurate and timely disclosures to external ESG disclosure platforms (CDP, Ecovadis, Sustainalytics, S&P CSA, ISS, MCSI, Bloomberg, etc.) Document and maintain data collection and analytics procedures to ensure accuracy, transparency, and alignment with evolving reporting standards Coordinate project management for ESG rater engagements, tracking deliverables and facilitating internal data collection Manage the full lifecycle of all Corporate Stewardship information inquiries via ServiceNow cases, ensuring clear communication with stakeholders...

Position: Sales Operation Associate (English speaker) Job Description: Job Description About US: Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS is strengthening its teams and is looking for a Product Specialist.   What you will be doing at ARROW: Job Description D ay-to-day ordering support and customer service activities for assigned accounts. This includes order requests, order processing, purchasing, etc...D Ensure data accuracy & integrity and support in order delivery in a timely manner. Analyze line items to...

Position: Sales Operations Associate (English Speaker) Job Description: Sales Operations Associate Position Overview: The Sales Operations Associate, specifically within the RMA Team, focuses on managing the RMA lifecycle and resolving post-sale disputes within a global corporate environment. Their target is to ensure efficient returns management, customer satisfaction, and compliance with company policies. The role involves cross-functional collaboration and efficient on-time communication. What You’ll Be Doing at Arrow? End-to-End RMA Management:  Own the full return lifecycle, including issuing RMA numbers, tracking incoming goods, and coordinating repairs, replacements, or credits with the suppliers, our integration facility, warehouse and finance teams. Dispute & Claim Resolution:  Investigate and resolve customer and partner claims related to shipping damages and logistics delays. Global Stakeholder Coordination:  Act as the primary liaison...

Position: Inventory Integrity Executive Job Description: A very exciting opportunity has arisen to be part of a newly created, dedicated Inventory Integrity function. You will be 100% field based across the EMEA geography and spend most of your time visiting our Supply Chain engaged customers, where we hold Vendor Managed Inventory. You will be performing counts/audits on behalf of Arrow, to meet our legal and regulatory requirements for inventory auditing, as well as to focus on keeping inventory risk to a minimum. Arrow offers Supply Chain Solutions to some of the most prestigious names in electronics. Your role is to ensure that where we store our inventory at our external Supply Chain partner locations, we do so in a compliant, efficient way, that matches what was contractually agreed, and minimises financial loss for Arrow, through optimal inventory handling processes and best in class counting and auditing. What You Will Be Doing at Arrow?  In close...

Position: Sales Operation Associate (English Speaker) Job Description: Job Description: About US: Join our dynamic Customer Operations team at Arrow ! Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you! As part of our company´s growth,  ARROW Morocco  is strengthening its teams and is looking for a  Sales Operation Associate, We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you! What You’ll Be Doing at Arrow? As a Sales Operations Associate, your role will be diverse and essential to our operations. In this back-office role, you will support our customer-facing, Sales and Customer Service colleagues, allowing them to focus on selling and servicing our customers. Your responsibilities...

Position: Internal Sales Representative Job Description: As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side. What will you do: Arrow is looking for an Internal Sales Representative to support our customers across EMEA region in our new Centre of Excellence for Aerospace and Defence  located in our office in Harlow. You will generate sales and grow sales profitably across the line card within a defined customer base, engagement with customers and suppliers. Internal Sales Representative- Aerospace and Defence   What will you be doing at Arrow AGC?  Co-ordination of Arrow's resource and supplier resources to...

Position: Business Operations Associate Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to...

Position: Market Development Engineer Job Description: This role is the liaison between Arrow's suppliers and Arrow sales team. The main purpose of the position is to develop, grow and leverage the influential supplier relationships to negotiate competitive pricing and availability, to increase sales and gross profit dollars for all regions. As the primary point of contact between the Arrow sales team and the supplier, Product Specialists also arrange meetings via webcast, phone, or in person to drive and increase our market share.  What You’ll Be Doing •    Formulate a clear vision to drive revenue and design in/win growth with owned product line •    Establish strong relationship plans with supplier and customer key decision makers to serve as a strong foundation to grow our business •    Create a comprehensive deployment plan focusing sales and applications resources on the greatest growth opportunities. •    Establish disciplined process with team for identifying...