8 jobs found

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Senior Field Applications Engineer Job Description: What You'll Be Doing • Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment. • Drive demand creation by maximizing Arrow content on designs. Understand customer needs and leverage Arrow’s engineering and design services resources to facilitate solutions for customers. Apply technical knowledge to influence designs utilizing solution selling, resources, and strategies. • Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to promote demand creation. Technical calibrations & research with sales & other Arrow depts. & Suppliers in support of the customer design. Champion return on engineering investment, design win priorities, initiatives, and promotions by obtaining buy-in and support from sales. • Attend supplier trainings in person and via...

Position: Sales Operations Officer Job Description: Principal Accountabilities ● Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective. ● Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique...

Position: HR Manager Job Description: Principal Accountabilities •Work collaboratively at all levels and with key leaders to build and manage a “best in class” HR function. •Serve as a strategic business partner and consult with local management team to identify issues, root causes and make recommendations to improve results. •As the leader of Employee Relations, develop relationships with a multicultural workforce to help build employee engagement, evaluate and resolve issues and maintain a union free environment. •Further professionalize the talent management initiative. Support the design and implementation of cost effective and “best in class” recruiting, employee development and retention strategies that support the business and build a culture focused on productivity, safety, service and quality. •Develop and ensure compliance with local programs and policies that support short and long-term business goals. Job Complexity •Requires in-depth knowledge and experience...

Position: Product Marketing Manager Job Description: What You'll Be Doing • The liaison/interface between Arrow's suppliers and Arrow sales team. • The main purpose of the position is to develop, grow and leverage the influential supplier relationships to negotiate competitive pricing and availability, to increase sales and gross profit dollars for all regions. • As the primary point of contact between the Arrow sales team and the supplier, Product Specialists also arrange meetings via webcast, phone, or in person in order to drive and increase our market share. • Learns quickly the process of: returns, quotes, delivery, pricing and special restrictions. • Identifies manufacturing problems to resolve delivery response issues and utilizes management's help when necessary. Investigates price anomalies across all regions and works to maintain price stability. • Works with management to overcome obstacles within a supplier and makes it transparent to the sales...

Position: Field Sales Engineer Job Description: What You'll Be Doing • Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures • Serves as a liaison between Arrow’s internal resources, vendor resources and customers. • Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective processes. • Resolves discrepancies with the customer prior to order entry. • Enters sales orders into the Arrow system. • Review backlog report to fulfill orders most effectively. • Meets customer service agreements established in SOW • Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims What We Are Looking For • Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent...

Position: Account Manager Job Description: Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines.  ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic...

Position: Information Technology Systems Engineer Job Description: What You’ll Be Doing ● Provide daily hardware and software engineering, support and maintenance, performance monitoring and reporting, solutions design, and consulting for Arrow's Hardware/Software infrastructure Systems. ● Analyze and troubleshoot problems in software, applications, databases, hardware, and COTS applications. ● Provide 2nd level support working directly with IT groups and/or users. ● Interface with vendors, as required, to provide hardware or software repairs. ● Participate in yearly Disaster Recovery tests. What We Are Looking For ● Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience ● Has no discretion to vary from established procedures ● Has no related work experience or has work experience but requires formal training in theories/concepts in own function ● Works under close supervision What’s In It For You At...