312 customer service jobs found

Position: Customer Service Representative - Global Supply Chain Services Job Description: We are looking for an experienced Customer Service professional who is ready to take the next step in their career and grow within our Global Supply Chain Services. This is a great opportunity for someone who not only enjoys working with international customers, but is also curious about AI, automation and new technologies and wants to contribute to projects focused on process improvement and operational efficiency. About the Role Arrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers. As a Customer Service Representative, you will be a key part of our global service organization, working alongside Service Centers in Sweden, China, Hungary, Mexico and Poland. You will act as the primary point of contact for our customers, ensuring high-quality service delivery, smooth order...

Position: Customer Service Officer Job Description: 1. Checking customer order , make sure order meet compliance requisition 2. Make shipment happens base on customer request, extend quotation for repeat order and checking orders 3. Document preparation is need after warehouse arrange shipment 4. Need check payment detail with customer on each month end. Location: CN-Shenzhen, China (Upper Hills, Huang Gang Rd) Time Type: Full time Job Category: Business Support

Position: Junior Customer Service Representative Job Description: About the Role We are looking for a Customer Service Representative to join our team in Gdańsk! This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication. What You Will Do As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle. Your Responsibilities Will Include Managing the order-to-invoice process Communicating with customers and suppliers via email and phone Providing after-sales support to business customers Managing customer orders and maintaining order accuracy...

Position: Customer Service Officer Job Description: ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Plan and pipeline inventory for low to medium complex customer demand—lower dollar value and/or lower part count. ● Review backlog and shortage reports to assure uninterrupted supply of inventory. Tools would include backlog matching, shortage reports and the Arrow flex reports with minimum customer interaction. ● Prepare Arrow generated forecasts for e-compass. Upload and manage the exceptions generated from the e-compass processing. ● Maintain manual bonds to assure interrupted availability of inventory. Job Complexity ● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience ● Completes work with a limited degree of supervision ● Likely to act as an informal resource for colleagues with less experience ● Identifies key issues and patterns from partial/conflicting data ● Takes a broad perspective to problems and spots new,...

Position: Customer Service Representative Job Description: About the Role We are looking for a Customer Service Representative to join our team in Gdańsk! This role is a great opportunity for an experienced customer service professional who enjoys building relationships, solving problems, and delivering outstanding support in a fast-paced international environment. You will play a key role in managing the end-to-end customer experience, ensuring smooth execution of the order-to-invoice process while collaborating closely with Sales, Logistics, Supply Chain, and other internal stakeholders. You will have the opportunity to develop your expertise within a global organization that values collaboration, continuous improvement, and customer excellence. What You Will Do As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle. Your Responsibilities Will Include Managing...

Position: Senior Customer Service Representative Job Description: What You’ll Be Doing To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies. Manage...

Position: Customer Service Specialist II Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to...

Position: Customer Service Representative (English & French) Job Description: As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers. We are currently looking for a Customer Service Representative (English Speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers. This position follows a hybrid work model from our office based in Casablanca . Your main responsibilities will...

Position: Customer service officier Job Description: What You’ll Be Doing ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Customer Service Officer Job Description: Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With  2025 sales of USD $30.9 billion , Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at  www.arrow.com . Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at  https://www.fiveyearsout.com/ .  Principal Accountabilities ● Provide expert internal and external customer...

Position: Customer Service Representative Job Description: What You’ll Be Doing 1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. 2. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies....

Position: Field Sales Engineer Job Description: Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines.  ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting...

Position: Inside Sales Representative Job Description: Principal Accountabilities ● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.  ● Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic...

Position: Inside Sales Representative Job Description: Principal Accountabilities ● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.  ● Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic...

Position: Inside Sales Representative Job Description: Arrow Electronics is looking for an Inside Sales Representative. This is your opportunity to join a successful team, develop a variety of professional career skills, and become a member of a Fortune 100 corporation. What You'll Be Doing: Provide outstanding customer service and sales support to key customer locations Quote spot buy opportunities to support emergent demands Manage your assigned accounts by taking proactive and regular actions related to sales and account support Support the business by tracking shipments, maintaining orders, managing backlog, expediting in bound shipments and troubleshooting delivery issues Assist in the inventory monitoring and replenishment process What We Are Looking For: Bachelor's degree preferred and 2-4 years of industry experience or Associate degree with equivalent related experience Time management skills and multi-tasking flexibility Solid...

Position: Sales operations associate Job Description: Sales Operations Associate Position Overview: The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance. Key Responsibilities: Support to Sales and Operations Account Managers Order Management:  Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability. Respond to inquiries regarding order status and resolve customer order difficulties. May manage customer quote activities in line with specific strategies and quoting processes. Backlog Management: Maintain control of the open backlog of...

Position: Sales Operations Associate Job Description: Sales Operations Associate Position Overview: The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance. Key Responsibilities: Support to Sales and Operations Account Managers Order Management:  Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability. Respond to inquiries regarding order status and resolve customer order difficulties. May manage customer quote activities in line with specific strategies and quoting processes. Backlog Management: Maintain control of the open backlog of...

Position: Inside Sales Officer Job Description: Principal Accountabilities ● Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Inside Sales Associate provides exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: ● Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer...

Position: Sales Director - North China Job Description: Principal Accountabilities ● Responsible for the strategy and execution of their respective Sales Team, providing leadership towards the achievement of maximum sales, profitability and growth. As the leader for the Arrow, the Director, Sales creates a vision for their team and ensures their effectiveness by organizing analytics, improving processes and meeting and exceeding SLA’s. The position creates an environment of unified vision between vendor and Arrow and acts as an advocate to spread vendors sales strategy throughout business. The Director, Sales has an expert knowledge of the business, and is able to leverage Arrow’s strengths to build relationships and grow our brand. Responsible for mentoring, developing and motivating their Sales team; creates a high performance culture and a pipeline of successors to all leadership positions within their team.  ● Leadership: Recruit, hire and mentor top sales management...