6 customer service jobs found

Position: Field Sales Engineer Job Description: What You'll Be Doing • Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures • Serves as a liaison between Arrow’s internal resources, vendor resources and customers. • Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective processes. • Resolves discrepancies with the customer prior to order entry. • Enters sales orders into the Arrow system. • Review backlog report to fulfill orders most effectively. • Meets customer service agreements established in SOW • Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims What We Are Looking For • Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent...

Position: Account Manager Job Description: Principal Accountabilities ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines.  ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic...

Position: Product Marketing Manager Job Description: What You'll Be Doing • The liaison/interface between Arrow's suppliers and Arrow sales team. • The main purpose of the position is to develop, grow and leverage the influential supplier relationships to negotiate competitive pricing and availability, to increase sales and gross profit dollars for all regions. • As the primary point of contact between the Arrow sales team and the supplier, Product Specialists also arrange meetings via webcast, phone, or in person in order to drive and increase our market share. • Learns quickly the process of: returns, quotes, delivery, pricing and special restrictions. • Identifies manufacturing problems to resolve delivery response issues and utilizes management's help when necessary. Investigates price anomalies across all regions and works to maintain price stability. • Works with management to overcome obstacles within a supplier and makes it transparent to the sales...

Position: Senior Field Application Engineer Job Description: What You'll Be Doing ● Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment.  ● Drive demand creation by maximizing Arrow content on designs. Understand customer needs and leverage Arrow’s engineering and design services resources to facilitate solutions for customers. Apply technical knowledge to influence designs utilizing solution selling, resources, and strategies.  ● Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to promote demand creation. Technical calibrations & research with sales & other Arrow depts. & Suppliers in support of the customer design. Champion return on engineering investment, design win priorities, initiatives, and promotions by obtaining buy-in and support from sales. ● Attend supplier trainings in person and via...

Position: Senior Manager, Finance Job Description: What You'll Be Doing Accounting/Finance Manager will partner with all levels of the business to deliver the highest quality financial analysis and support to assist in strategic decision-making. Research complex GAAP issues escalated from staff, provide direction on technical accounting matters.  ● Train and educate employees on day to day functional responsibilities. Resolve complex employee issues/concerns. May seek guidance/collaboration from senior management as needed ● Perform day to day functional responsibility and/or conduct financial analysis to identify and evaluate risk and exposure; recommend appropriate action.  ● Set and communicate direction for team in order to deliver results in line with strategic goals. May need intermittent guidance from senior management to develop staff for optimal team performance. ● Research and inform team on regulatory issues. Identify and raise any risks and exposures to...

Position: Information Technology Systems Engineer Job Description: What You’ll Be Doing ● Provide daily hardware and software engineering, support and maintenance, performance monitoring and reporting, solutions design, and consulting for Arrow's Hardware/Software infrastructure Systems. ● Analyze and troubleshoot problems in software, applications, databases, hardware, and COTS applications. ● Provide 2nd level support working directly with IT groups and/or users. ● Interface with vendors, as required, to provide hardware or software repairs. ● Participate in yearly Disaster Recovery tests. What We Are Looking For ● Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience ● Has no discretion to vary from established procedures ● Has no related work experience or has work experience but requires formal training in theories/concepts in own function ● Works under close supervision What’s In It For You At...