4 jobs found

ECS is seeking a Tier 1 Supervisor to work in our Pocatello, ID office. ECS is seeking a Tier 1 Supervisor to lead a high-performing team supporting a managed services program, providing IT Service Desk, Enterprise Watch Operations, and Network Operations Center (NOC) support to approximately 50,000 government and contractor end-users both CONUS and OCONUS. This role offers a unique opportunity to support mission-critical systems that contribute to national security efforts, including counterterrorism, cyber defense, and law enforcement operations. The ideal candidate will have a commitment to excellence and the drive to ensure superior service delivery in a fast-paced, high-stakes environment. Key Responsibilities: Supervision & Leadership: Oversee the day-to-day activities of the Tier 1 Service Desk, Watch Operations, and NOC teams, ensuring all systems and services are effectively monitored and maintained. Provide leadership, guidance, and support to a team of...

ECS is seeking an IT Helpdesk Support Service Specialist to work in our Pocatello, ID office. ECS is seeking a dedicated, TS-cleared Tier 1 Help Desk Support Administrator in Pocatello to deliver front-line technical support for PC, server, and mainframe applications and hardware. You will support approximately 50,000 government and contractor end users both CONUS and OCONUS, including agents, analysts, and mission-critical personnel combating terrorism, espionage, cyber threats, and major criminal activity. Key Responsibilities: Serve as primary point of contact for end-user IT inquiries (phone, self-service portal, etc.) Triage, troubleshoot, and resolve or escalate tickets, ensuring detailed diagnostic notes for downstream teams Perform password changes/resets on all FBI enclaves Install, configure, and support desktop software applications Provide remote desktop support and First-Call Resolution (FCR) whenever possible Keep customers informed of ticket status...

ECS is seeking a Principal Systems Engineer III (Unix/Linux) to work in our Pocatello, ID office . The Contractor shall be responsible for the design, deployment, testing, certification, patching, addressing interoperability issues, not only of the base operating system, but for all support libraries, components, and application dependencies. Position requirements and duties of the Principal Systems Engineer II (Unix/Linux) S erve as the advanced knowledge expert for all Linux environments. C reate and maintain bare-metal and virtual machines with the appropriate distribution of Linux and network configuration, using tools that include Satellite Server, Ansible and BigFix. P rovision/configure the required software onto servers, such as web servers and databases. E valuate, improve, and maintain the information security throughout the Linux infrastructure. M onitor and correct server issues and process for failures and performance bottlenecks....

ECS is seeking an IT Helpdesk Support Service Specialist to work in our Pocatello, ID office. ECS is seeking a dedicated, TS-cleared Tier 1 Help Desk Support Administrator in Pocatello to deliver front-line technical support for PC, server, and mainframe applications and hardware. You will support approximately 50,000 government and contractor end users both CONUS and OCONUS, including agents, analysts, and mission-critical personnel combating terrorism, espionage, cyber threats, and major criminal activity. Key Responsibilities: Serve as primary point of contact for end-user IT inquiries (phone, self-service portal, etc.) Triage, troubleshoot, and resolve or escalate tickets, ensuring detailed diagnostic notes for downstream teams Perform password changes/resets on all FBI enclaves Install, configure, and support desktop software applications Provide remote desktop support and First-Call Resolution (FCR) whenever possible Keep customers informed of ticket status...