39 customer service jobs found

ECS is seeking a Data Engineer to work remotely . Please Note: This position is contingent upon additional funding. ECS is seeking a passionate and driven Data Engineer to support DHS' Data Services Branch, under the Office of Chief Information Officer, that provides innovative and complex data analytics services and platforms to users. The Data Engineer will support our Federal customers with the tools and capabilities needed to turn data into actionable insights. In this role, you will be integral to data operations for the development and integration of multiple data types across a range of data sets and sources. You will be responsible for the day-to-day operations of systems that depend on data, ensuring data is properly processed and securely transferred to its appropriate location in a timely manner. Processing data will include managing, manipulating, storing, and parsing data in a data pipeline for a variety of target sources. Other tasks will include:...

ECS is seeking a Sr. Databricks Solutions Architect to work remotely . Please Note: This position is contingent upon contract award. ECS is seeking a skilled Sr. Databricks Solutions Architect to join our Professional Services team. This position is contingent upon contract award. If you are passionate about helping customers solve complex big data challenges, leveraging Databricks for advanced analytics, machine learning, and AI-driven insights, and enjoy working in a consulting environment where technical expertise meets client engagement, this role is for you. As a member of our team, you will work with customers on short- to medium-term engagements, providing technical guidance, architecture, and hands-on support to ensure they maximize value from their Databricks environments. You will collaborate with clients to design, implement, and optimize data pipelines, analytics workflows, and machine learning solutions, all while delivering exceptional customer service...

ECS is seeking a Sr. Databricks Solutions Architect to work in our Fairfax, VA office. Please Note: This position is contingent upon contract award. ECS is seeking a skilled Sr. Databricks Solutions Architect to join our Professional Services team. This position is contingent upon contract award. If you are passionate about helping customers solve complex big data challenges, leveraging Databricks for advanced analytics, machine learning, and AI-driven insights, and enjoy working in a consulting environment where technical expertise meets client engagement, this role is for you. As a member of our team, you will work with customers on short- to medium-term engagements, providing technical guidance, architecture, and hands-on support to ensure they maximize value from their Databricks environments. You will collaborate with clients to design, implement, and optimize data pipelines, analytics workflows, and machine learning solutions, all while delivering exceptional...

ECS is seeking a Tier II Helpdesk to work in our Arlington, VA office. Please Note: This position is contingent upon contract award. The individual serves as a primary contact for support requests, responding to a wide range of service inquiries and providing necessary information for resolution. They use their technical and operational expertise to configure, operate, and maintain service desk functions with minimal supervision. This includes effective incident management and service request fulfillment. They analyze performance statistics to improve tuning, automation, and optimization efforts. Additionally, they establish and maintain security, capacity, and business continuity documentation as part of the service value system. With extensive experience in customer environments, they conceptualize, construct, test, implement, and operate integrated infrastructure solutions that contribute to value-co-creation. They also actively contribute to the knowledge base to...

ECS is seeking a Tier I Helpdesk to work in our Arlington, VA office. Please Note: This position is contingent upon contract award. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information Technology Infrastructure Library's [ITIL®] definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for: (1) delivering remote IT support by creating, maintaining, and using knowledge articles1 (2) performing basic troubleshooting to resolve, capture, report, or route incidents and requests. Some of the service desk's functions are replicated in the network/telecom areas. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and...

ECS is seeking a NIH NIAID Enterprise Hosting Delivery Lead to work remotely . Please Note: This position is contingent upon contract award. ECS is seeking an experienced NIH NIAID Enterprise Hosting Delivery Lead to work remotely providing technical leadership and oversight for the Enterprise Hosting task area, ensuring the efficient and effective delivery of OEB Infrastructure services. The Enterprise Hosting Delivery Lead will be responsible for the day-to-day management and oversight of work performed under this task order. In this role, you will be responsible for system and application analysts working at the intersection of traditional IT and specialized scientific and operational technology systems to ensure functionality, performance, availability, responsiveness of supported IT systems and services. You will be managing team performance against service delivery objectives and identifying and implementing operational improvements to promote efficiency...

ECS is seeking a Software Engineer to work in a hybrid remote/onsite capacity, with minimum of 3 business days onsite at our Fairfax, VA corporate office and/or our Springfield, VA customer site. ECS is seeking an innovative and articulate Software Engineer to support the execution of a variety of projects including Artificial Intelligence/Machine Learning and Big Data/Cloud Solutions. This position requires strong technical skills in software development and enterprise application integration. You will work closely with the technical team to develop, test, deploy, and maintain solutions in an Agile environment, promoting excellence in collaboration and customer service. You should expect a fast-paced, multidisciplinary-team environment with tight deadlines. Job Responsibilities: Develop software solutions by conferring with stakeholders, studying information needs, and analyzing system flow, data usage, and work processes. Determine operational feasibility by...

ECS is seeking a Junior Software Engineer to work in a hybrid remote/onsite capacity, with minimum of 3 business days onsite at our Fairfax, VA corporate office and/or our Springfield, VA customer site. ECS is seeking an innovative and articulate Software Engineer to support the execution of a variety of projects including Artificial Intelligence/Machine Learning and Big Data/Cloud Solutions. This position requires strong technical skills in software development and enterprise application integration. You will work closely with the technical team to develop, test, deploy, and maintain solutions in an Agile environment, promoting excellence in collaboration and customer service. You should expect a fast-paced, multidisciplinary-team environment with tight deadlines. Job Responsibilities: Develop software solutions by conferring with stakeholders, studying information needs, and analyzing system flow, data usage, and work processes. Determine operational feasibility by...

ECS is seeking a Software Engineer to work in a hybrid remote/onsite capacity, with minimum of 3 business days onsite at our Fairfax, VA corporate office and/or our Springfield, VA customer site. ECS is seeking an innovative and articulate Software Engineer to support the execution of a variety of projects including Artificial Intelligence/Machine Learning and Big Data/Cloud Solutions. This position requires strong technical skills in software development and enterprise application integration. You will work closely with the technical team to develop, test, deploy, and maintain solutions in an Agile environment, promoting excellence in collaboration and customer service. You should expect a fast-paced, multidisciplinary-team environment with tight deadlines. Job Responsibilities: Develop software solutions by conferring with stakeholders, studying information needs, and analyzing system flow, data usage, and work processes. Determine operational feasibility by...

ECS is seeking a ServiceNow Administrator to work on-site 3 days per week in our Arlington, VA office. ECS is seeking a ServiceNow Administrator to support highly complex, mission-critical scoped and global application. In this role, you'll provide high level technical planning, execution, and support for software systems and subsystems. In this role you will be responsible for supporting the ServiceNow change requests, dashboards, reports, improvements, fixes, and overall structure and operations. Responsibilities: Works closely with ServiceNow leadership team to support the DHS customer and their needs Support Service Desk operations, create reports and dashboards, and coordinate support as needed from additional resources Perform account management tasks including the creation and deletion of accounts, adding roles, creation (and management) of groups and other entitlements within the platform Intermediate level knowledge in ITIL practice areas to...

ECS is seeking an IT Helpdesk Support Service Specialist to work in our Pocatello, ID office. ECS is seeking a dedicated, TS-cleared Tier 1 Help Desk Support Administrator in Pocatello to deliver front-line technical support for PC, server, and mainframe applications and hardware. You will support approximately 50,000 government and contractor end users both CONUS and OCONUS, including agents, analysts, and mission-critical personnel combating terrorism, espionage, cyber threats, and major criminal activity. Key Responsibilities: Serve as primary point of contact for end-user IT inquiries (phone, self-service portal, etc.) Triage, troubleshoot, and resolve or escalate tickets, ensuring detailed diagnostic notes for downstream teams Perform password changes/resets on all FBI enclaves Install, configure, and support desktop software applications Provide remote desktop support and First-Call Resolution (FCR) whenever possible Keep customers informed of ticket status...

ECS is seeking a Field Service Representative (Bullpen ) to work in a hybrid remote/onsite capacity, with minimum of 3 business days onsite at our Fairfax, VA corporate office and/or our Springfield, VA customer site. Please Note: This position is contingent upon additional funding. ECS is seeking a highly motivated Field Service Representative to support a portfolio of dynamic initiatives for a Department of War (DoW) customer, including GEOINT AI/ML innovation and integration, Gen AI and Large Language Model (LLM) integration, User Interface (UI) support. The ideal candidate is a former Intelligence Analyst who has 4-6 years of experience in analyzing and exploiting Full Motion Video and High-Altitude Static Imagery collected from Intelligence Surveillance Reconnaissance (ISR) platforms. Successful candidates may be asked to exploit and analyze Electro-Optical (EO), Synthetic Aperture Radar (SAR), Infra-Red (IR) imagery and/or video in support of government...

ECS is seeking a Data Scientist to work in a hybrid remote/onsite capacity, with minimum of 3 business days onsite at our Fairfax, VA corporate office and/or our Springfield, VA customer site. ECS seeks a Data Scientist to support a project team responsible for managing an Artificial Intelligence initiative. The work is performed in a multidisciplinary and collaborative team environment. This role will report to a project lead and will focus on developing and applying methods to analyze data for Artificial Intelligence development across multiple classification levels and environments. Position Responsibilities: Participate in technical exchange meetings and discussions with our customers, vendors, and internal team to help coordinate, prioritize, and track datasets supporting AI efforts. Work in person at the required office and, as needed, classified locations with team members and customer stakeholders. Help cultivate an environment that promotes customer...

ECS is seeking a Junior Data Engineer to work in a hybrid remote/onsite capacity, with minimum of 3 business days onsite at our Fairfax, VA ECS office and/or our Springfield, VA customer site. ECS seeks a Junior Data Engineer to support a project team responsible for managing an Artificial Intelligence initiative. The work is performed in a multidisciplinary and collaborative team environment. This role will report to a project lead and will focus on developing and maintaining data pipelines, as well as performing data analysis, to support Artificial Intelligence development across multiple classification levels and environments. Position Responsibilities: Participate in technical exchange meetings and discussions with our customers, vendors, and internal team to help coordinate, prioritize, and track datasets supporting AI efforts. Work in person at the required office and, as needed, classified locations with team members and customer stakeholders. Coordinate with...

ECS is seeking a Mid-Level Data Scientist to work in our Springfield, VA or Arnold, MO office. NOTE: This position is contingent upon Prime Contractor and Government Customer acceptance, validation of appropriate clearances, and approval by a cognizant Government Contracting Officer (CO). Following customer indoctrination, the selected candidate will be submitted for, and must pass, a Counterintelligence (CI) Polygraph. This position is also contingent upon candidate submission of a signed Letter of Intent (LoI) and completion of a Personnel Security Questionnaire (PSQ). The selected candidate must have a basic understanding of GEOINT integration (i.e., collection, exploitation, analysis, and product delivery capabilities), as well as act as an AI/Automation/Augmentation Analyst (AAA) Analyst focused on automation. The Foundation GEOINT (FG) NOX (SFP) manages customer mission requirements. The FG NOX (SFP): Reports on NGA's FG mission readiness Leads SF's international...

ECS is seeking a ServiceNow Architect to work remotely. Please Note: This position is contingent upon additional funding. The ServiceNow Architect will design highly complex, mission-critical scoped and global applications for the Department of Homeland Security. As an Architect, you will lead development team architects and developers in delivering services in compliance with customer contracts and industry best practices. You will support development teams working alongside of architects, developers, scrum masters, business analysts and testers focused on the delivery of a critical case management application. As the ideal candidate, you will be able to think critically in solving urgent mission issues, supporting end to end platform development from back-end configuration to Self-Service Portals. Responsibilities: Serve as a primary technical point of contact for projects. Define, at an architectural and design level of detail, technical solutions aligned...

ECS is seeking a Purchasing Specialist II to work in our Washington, DC office. Performs strategic needs assessment to identify customers' needs for services, supplies, and equipment; uses assessment to determine requirements, and solicitation criteria, including production needs, quantities, delivery requirements and industry to be sourced. Performs market and industry trend analysis to expand and improve the supplier base and to determine availability of services, supplies equipment, and producers; researches and evaluates process and technology options available by the magnitude and impact on the competitive advantage. Review requirements, issue RFP/Soliciation, obtains proposals, negotiates, administers, and settles contracts and purchases. Defines long and short-term business and customer needs. Completes market and industry trend analysis. Conduct supplier value and cost analysis to include logistics related activities; makes supplier selections. Manages...

ECS is seeking a Product Engineer to work Wiesbade, Germany . As a leading provider of managed cybersecurity services, ECS provides a highly tailored and customized offering to each customer. Our team is responsible for protecting both our customers and corporate environment at ECS. Our mission is very broad, and our team is agile. We will look toward your unique skills to approach and solve problems in your own way. Whether engineering a system to address a technical hurdle, protecting customers data or consulting on a wide range of security topics. You are empowered to engage and lead across multiple groups. This role will require occasional meetings on-site with the customer (Wiesbaden, Germany) support for Deployment of Comply to Connect (C2C) at various Army bases. We are currently seeking a talented Product Engineer to join our team. This role will provide engineering support and documentation to create a healthy security posture implementing Comply-To-Connect for our...

ECS is seeking a Systems Engineer II (Virtualization Engineer) VDI to work in our Pocatello, ID office . The Contractor shall be responsible for engineering all VDI design, deployment, and maintenance of VDI systems and components within the FBI. The Contractor shall install, patch, upgrade, update, and document the current environments, design, document and deploy upgrades, and provide on-site expertise for both Citrix and VMware VDI environments currently in use by the FBI. Position requirements and duties of the Systems Engineer II (Virtualization Engineer) VDI. Proactively address performance and anticipated user requirements Support both a Windows and Linux mixed environment. Hands on experience in implementing and supporting Citrix Xen Desktop, VMware vSphere, Hypervisor Management, Active Directory, GPO Management, Virtual Desktop Infrastructure Deployments. D esign overall VDI solutions, conduct planning, requirements analysis, pre - and...

ECS is seeking a Senior Human-Centered Design (HCD) Subject Matter Expert to work in our Arlington, VA office. ECS is seeking a Senior HCD Subject Matter Expert to support the Cybersecurity and Infrastructure Security Agency (CISA). In this role, you will serve as the \"voice of the user\" within the Service Design & Governance Branch , working in tandem with our Senior Service Design Strategist . While the Strategist focuses on the macro-level operating picture and governance bridges, your focus is on the micro-level validation: ensuring we build the right things. You will use rigorous research and participatory design to reduce technical debt and operational risk before code is ever written. Position Summary This is not a graphic design role; it is a requirements engineering and risk reduction role. You will deploy HCD methodologies-including contextual inquiry, usability testing, and co-design sessions-to validate service utility. Your primary...