2 admin clerical jobs found

ECS is seeking a Tier I Helpdesk to work in our Arlington, VA office. Please Note: This position is contingent upon contract award. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information Technology Infrastructure Library's [ITIL®] definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for: (1) delivering remote IT support by creating, maintaining, and using knowledge articles1 (2) performing basic troubleshooting to resolve, capture, report, or route incidents and requests. Some of the service desk's functions are replicated in the network/telecom areas. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and...

ECS is seeking a Program Manager to work in our Arlington, VA office. Please Note: This position is contingent upon contract award. Responsibilities to include: Responsible for management of all the contractors. Act as liaison for the COR or designee(s). Responsible for the recruitment, screening, interviewing, and hiring of qualified personnel for various positions within the Service Desk. Oversight of Service Desk Assigned Assets, Accuracy of consumable stock inventory, the accuracy of weekly and monthly reports, Analyze the work of subordinates and take appropriate steps for retention or other personnel actions. Conduct onsite weekly/monthly meetings with the COR to review weekly/monthly reports, issues, and continuous service improvement plans for the USPS OIG and Peace Corps OIG. Create an effective working relationship with the COR, COTRs and CIO management team.