3 service desk agent jobs found

ECS is seeking a Tier 1 Supervisor to work in our Pocatello, ID office. ECS is seeking a Tier 1 Supervisor to lead a high-performing team supporting a managed services program, providing IT Service Desk, Enterprise Watch Operations, and Network Operations Center (NOC) support to approximately 50,000 government and contractor end-users both CONUS and OCONUS. This role offers a unique opportunity to support mission-critical systems that contribute to national security efforts, including counterterrorism, cyber defense, and law enforcement operations. The ideal candidate will have a commitment to excellence and the drive to ensure superior service delivery in a fast-paced, high-stakes environment. Key Responsibilities: Supervision & Leadership: Oversee the day-to-day activities of the Tier 1 Service Desk, Watch Operations, and NOC teams, ensuring all systems and services are effectively monitored and maintained. Provide leadership, guidance, and support to a team of...

ECS is seeking an IT Helpdesk Support Service Specialist to work in our Pocatello, ID office. ECS is seeking a dedicated, TS-cleared Tier 1 Help Desk Support Administrator in Pocatello to deliver front-line technical support for PC, server, and mainframe applications and hardware. You will support approximately 50,000 government and contractor end users both CONUS and OCONUS, including agents, analysts, and mission-critical personnel combating terrorism, espionage, cyber threats, and major criminal activity. Key Responsibilities: Serve as primary point of contact for end-user IT inquiries (phone, self-service portal, etc.) Triage, troubleshoot, and resolve or escalate tickets, ensuring detailed diagnostic notes for downstream teams Perform password changes/resets on all FBI enclaves Install, configure, and support desktop software applications Provide remote desktop support and First-Call Resolution (FCR) whenever possible Keep customers informed of ticket status...

ECS is seeking an IT Helpdesk Support Service Specialist to work in our Pocatello, ID office. ECS is seeking a dedicated, TS-cleared Tier 1 Help Desk Support Administrator in Pocatello to deliver front-line technical support for PC, server, and mainframe applications and hardware. You will support approximately 50,000 government and contractor end users both CONUS and OCONUS, including agents, analysts, and mission-critical personnel combating terrorism, espionage, cyber threats, and major criminal activity. Key Responsibilities: Serve as primary point of contact for end-user IT inquiries (phone, self-service portal, etc.) Triage, troubleshoot, and resolve or escalate tickets, ensuring detailed diagnostic notes for downstream teams Perform password changes/resets on all FBI enclaves Install, configure, and support desktop software applications Provide remote desktop support and First-Call Resolution (FCR) whenever possible Keep customers informed of ticket status...