37 customer service jobs found

Overview This position provides frontline technical support to corporate staff and customers by diagnosing and resolving computer hardware and software problems. The candidate will work closely with technical, professional, and service teams to manage escalations, coordinate repairs, deliver user training, and ensure high-quality support services. Responsibilities Maintain, analyze, image, troubleshoot, and repair LMI computer systems, including hardware, software, peripherals, and end-user devices. Assist users via remote access and phone support. Conduct initial troubleshooting during the first user contact to isolate problems until resolution. Troubleshoot and resolve technical issues using Service Desk tools, ensuring timely, effective, and well documented resolution. Provide support for account creation, maintenance and removal, as well as troubleshoot standard desktop and corporate applications. Troubleshoot and...

Overview LMI seeks a Senior Acquisition Specialist to support CBP programs in Washington, DC. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. The Senior Acquisition Consultant serves as the Government's advisor and Subject Matter Expert for contracting activities and will directly support the Government Contracting Officer. As part of our high-performing team, you will augment our vital work to provide “eyes and ears” technology to protect our nation.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic...

Overview This position will serve as a primary lead for developing LMI’s facilities strategy and managing all aspects of LMI’s Facilities portfolio, including LMI’s SCIF spaces.  This position will be responsible for managing LMI’s facilities budgeting, construction, maintenance and repair program, which generally consists of life cycle planning and execution of construction, maintenance and repair at LMI’s locations. A background in managing secured facilities is strongly preferred.    This position is generally expected to work 3 days a week in LMI's Tysons Headquarters, but additional time in office may be required depending on workload, as well as travel to our other locations.   Responsibilities Develop and execute LMI’s facilities strategy and policies; Serve as lead for all facilities-related projects and activities; Serve as primary representative of LMI with all landlords, property managers,...

Overview LMI is seeking a self-motivated intern to support a fast-paced, results-driven Service Desk team. This Internship Program provides undergraduate and graduate students the opportunity to explore IT career paths, develop practical job skills, and gain paid, real-world experience while contributing fresh perspectives and energy to LMI. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace...

Overview LMI currently has an opportunity for a Production and Publications Officer in the McLean, VA area.  Interested in a work schedule that frees up your day and avoids rush hour traffic? The general hours for this position are 10:00PM-8:00AM, 4 days a week.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering...

Overview LMI is seeking an experienced Senior Development and Integration Lead to own the technical delivery for a major CRM modernization program migrating from Oracle Siebel CRM to Microsoft Dynamics 365 (Customer Service/Case Management) and implementing an integrated contact center experience leveraging Genesys Cloud CX. This role leads the design, build, and rollout of the end-to-end solution, including data migration, systems integration with Medicare/CMS platforms, agent desktop/CTI integration, and DevSecOps practices aligned with federal security and compliance requirements. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment,...

Overview LMI seeks a Senior Acquisition Team Lead to support a Customs and Border Protection program. The Senior Acquisition Team Lead will provide leadership and oversight across acquisition support for a large, complex CBP program supporting mission-critical activities. The Team Lead leads a team of contractor acquisition and program management professionals, ensuring high-quality delivery of acquisition products and services, driving innovation and process improvements, and collaborating closely with program managers, contracting officials, and other stakeholders. This role requires a strong customer-service mindset, deep acquisition expertise, and proactive engagement capabilities. This role requires on-site presence in Washington, DC 1-2 days per week   Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. As part of our...

Overview LMI is seeking an experienced Journeyman Business Analyst at the Department of Homeland Security (DHS), Federal Protective Service (FPS) headquarters in Springfield, VA. This position will support the FPS Policy, Communications, and Engagement Directorate, primarily supporting efforts in areas of legislative affairs and internal agency policy development.  This is a hybrid position, and you must be able to work on-site as needed in Springfield and other locations within the National Capital Region.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government,...

Overview LMI is seeking a Retail Technology Modernization Specialist with deep experience in retail and logistics technology ecosystems to support a major retail transformation initiative. This role provides expert guidance on retail systems, equipment, and operational workflows and is responsible for assessing the current technical landscape and developing modernization strategies rooted in operational feasibility and industry best practices.    LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI...

Overview LMI is seeking a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs (VA) enterprise deployment of the Genesys Cloud Customer Experience (CX) solution across 65+ contact centers serving more than 11,000 employees. This role blends contact center platform  expertise  with strategy and advisory capabilities. The position is remote.   The Lead Genesys CX Enablement & Strategy Architect serves as both the functional authority for platform enablement and a strategic advisor to VA leadership. The role ensures training and adoption approaches align to system configurations across deployments while  facilitating  executive workshops and supporting data-driven experience strategy initiatives.   Remote work is acceptable with flexibility to go into the office based on client’s request.     LMI is a new breed of digital solutions provider dedicated to accelerating government impact with...

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities LMI is seeking a Multidisciplinary Systems Engineer to support the Space Warfighting Analysis Center / Spectrum Warfare Program (SWAC / SWP) in...

Overview LMI is seeking a supply and logistics focused Data Scientist to support a federal program management office in Dayton, OH. This position can be part time to full time focused on innovating legacy analysis tools to modern interfaces and creating a customer centered data and analysis service. The role can be fully remote, although local hires to the Dayton, OH area should expect a hybrid arrangement.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.      Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space,...

Overview LMI is seeking a Cyber Security Controls Technical Analyst to support the implementation and oversight of a controls-related cybersecurity risk management program for a large government client. Candidates may need to be available to work onsite in Arlington, VA.      LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to...

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.   *This position is currently full-time onsite at the customers Washington DC office.    Responsibilities Identify opportunities where AI/ML or...

Overview LMI is seeking a Data Visualization Developer to support our Intelligence Community client.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and civilian sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Responsible for providing advanced data...

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.   Position is on the research staff of a government consulting organization and will be based out of Reston, VA. This position provides verified mathematical and scientific techniques...

Overview LMI is seeking a Technical Program Manager to support a DOD Army Program.  The Technical Program Manager will lead multiple project delivery teams, drive program schedules, manage project financials, and ensure high quality delivery of LMI contracts. This position requires an active secret (or higher) clearance.   A successful Program Manager will be highly skilled in project management, communication, project planning, and financial management. A successful Program Manager will be detail oriented, possess the management skills to hold people accountable to quality expectations and timelines, and respond quickly to evolving client needs. A background in digital transformation and software development is highly desired. The Program Manager must demonstrate competency in leadership, strategic thinking, relationship management, multitasking, schedule management, and delivery excellence, while upholding the highest standard of ethical behavior....

Overview LMI is seeking a Full-Stack Developer with proficiency in Agentic AI to join the Chief Technology Office development team. This position requires an individual who thrives in dynamic environments, rapidly delivering results while maintaining flexibility to adapt to shifting priorities. This position requires active Top Secret with Polygraph clearance. You must be a U.S. citizen. We are seeking a Full Stack Developer to support mission-focused application development within a secure cloud and on-premise environment. The selected candidate will contribute across the full software development lifecycle, including application design, UI development, backend services, and large-scale data processing workflows . This role requires experience building scalable applications that integrate cloud services, data platforms, and analytics tools to support operational and analytical systems. Responsibilities...

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.   Position is on the research staff of a government consulting organization and will be based out of Reston, VA. This position provides verified mathematical and scientific techniques...

Overview Join our cutting-edge generative AI (GenAI) platform,  LIGER™ , created by its technology studio, LMI  Forge . LIGER™ harnesses the power of advanced technology, data analytics, and the latest in machine learning and natural language processing to provide secure, private, and trustworthy GenAI solutions for government.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change....