38 customer service jobs found

Overview LMI is seeking an experienced IT Service Desk Lead to oversee daily operations, workflows, and customer support activities across an enterprise service desk supporting multiple technical communications facilities, including classified and SAP environments. This individual will lead Tier 1/Tier 2 support teams, coordinate with engineering staff, ensure timely resolution of IT incidents and requests, and drive consistency across service delivery at all program locations.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and...

Overview MI seeks a Mission Support Team Lead to support a Customs and Border Protection program. The Senior Business Management Team Lead will provide leadership and oversight across the business management division for a large, complex CBP program supporting mission-critical activities. The Team Lead leads a team of contractor acquisition and program management professionals, ensuring high-quality delivery of acquisition products and services, driving innovation and process improvements, and collaborating closely with program managers, contracting officials, and other stakeholders. This role requires a strong customer-service mindset, deep acquisition expertise, and proactive engagement capabilities. This role requires occasional on-site presence in Washington, DC 1-2 days per quarter.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of...

Overview LMI is seeking a skilled ServiceNow Implementation Specialist for a Federal DoW client.  This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace...

Overview LMI is seeking a skilled Senior ServiceNow Implementation Specialist for a Federal DoW client.  This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace...

Overview LMI is seeking a Customer Engagement Officer to support a federal government customer recognized as a leader in online publishing. The selected candidate will enhance customer engagement, promote the customer’s online publishing brand, and serve as a bridge between users, content contributors, IT support, and leadership.  This position requires an active TS/SCI with polygraph and relevant exposure to U.S. foreign policy and national security counterterrorism objectives.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus...

Overview LMI currently has an opportunity for a Content Management/Editorial Support Specialist to support an Intelligence Community customer in the McLean area. Work hours required are approximately 10am-6pm, Monday thru Friday. The ideal candidate will serve in a full-time client facing role as a Publishing and Scheduling Officer for an Intelligence Community (IC) serving as the last line of review in publication of critical finished intelligence for policymakers and senior leadership. With minimal staff oversight, officers will work as a team to be responsible for proof-reading and copy-editing content; coordinating with analysts, graphic designers, cartographers, and fellow content managers; and supporting the enforcement and clarification of tradecraft standards. This position requires a TS/SCI with polygraph.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in...

Overview LMI is seeking an Application Support Analyst to support a Department of War mission partner on a data and applications sustainment effort. This role serves as first-line support for a mission application and its underlying data, handling user support and service requests, performing routine data loads, and carrying out basic database and application management and troubleshooting. The analyst keeps the application running reliably for its user community and escalates complex issues to engineering and platform teams. This is an on-site position requiring daily on-site presence in the San Diego, CA area.   This position requires an active Secret clearance .   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our...

Overview LMI is seeking a proficient  Technical Program Communications Coordinator  to join our dynamic and complex United States Postal Service (USPS) portfolio. We need a candidate who excels at customer service, learning and communicating new policies and procedures to external customers and internal stakeholders. This candidate should have experience utilizing advanced tools such as Power BI, Power Automate, Power Apps, and AI and Machine Learning to organize and analyze data.   This role requires someone with experience supporting government contracts, working directly with customers, and handling sensitive data. The ideal candidate will have knowledge of USPS regulations and be able to work autonomously to solve complex problems using these regulations and data analysis.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI...

Overview LMI is seeking a skilled Business Financial Manager  to support a Customs and Border Protection customer . Successful LMI Business Financial Manager will demonstrate competency in DHS budget process, financial analysis, SAP, project execution, leadership critical thinking, relationship management, and business growth while upholding the highest standard of ethical behavior. This telework position will require 1 day per week on client site in Washington, DC.    LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on...

Overview LMI seeks a Senior Acquisition Specialist to support a Customs and Border Protection program. The Senior Acquisition Specialist will provide leadership and oversight across acquisition support for a large, complex CBP program supporting mission-critical activities. The Team Lead leads a team of contractor acquisition and program management professionals, ensuring high-quality delivery of acquisition products and services, driving innovation and process improvements, and collaborating closely with program managers, contracting officials, and other stakeholders. This role requires a strong customer-service mindset, deep acquisition expertise, and proactive engagement capabilities. This role requires on-site presence in Washington, DC 1-2 days per week   Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate travel and trade. As part of our...

Overview LMI seeks a Data Management and Automation Specialist to analyze, automate, and sustain administrative workflows for a Joint Staff element. The specialist builds and maintain office data solutions, improve reporting, reduce manual workload, and keep headquarters information accurate and accessible. The ideal candidate pairs strong data discipline with practical automation skills and translates user needs into reliable, secure, easy-to-use solutions. This position requires on-site support in the Tampa Region and an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance. The position requires periodic travel to supported commands, operational units, exercises, test events, and industry locations. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to...

Overview LMI seeks a Data Management and Automation Specialist to analyze, automate, and sustain administrative workflows for a Joint Staff element. The specialist builds and maintain office data solutions, improve reporting, reduce manual workload, and keep headquarters information accurate and accessible. The ideal candidate pairs strong data discipline with practical automation skills and translates user needs into reliable, secure, easy-to-use solutions. This position requires on-site support in the National Capital Region and an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance. The position requires periodic travel to supported commands, operational units, exercises, test events, and industry locations. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and...

Overview LMI seeks a Network Architect to support a Department of War mission parter in designing and integrating resilient network architectures that support autonomous operations across Joint, allied, partner, and commercial systems. The Network Architect focuses on connectivity in contested, disconnected, intermittent, and low-bandwidth environments and coordinates technical interfaces from enterprise networks to tactical edge platforms. The ideal candidate is a hands-on network professional who designs, tests, troubleshoots, documents, and operationalizes complex communications solutions. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment,...

Overview LMI is seeking a skilled Policy Specialist at a consultant level to support the United States Postal Service (USPS). The Policy Specialist will be part of an LMI team who will assess, adjudicate, and update/redraft USPS policies to eliminate unnecessary policies and streamline operations. The Policy Specialist will interface with the owner of policies (clients) and will provide recommendations to update policy and process, which includes, but is not limited to separation of policy and process, language that will clarify policy content, subject matter recommendations to improve USPS business, methods for improving policy management, ways to address gaps and risks in the policy/process, and content for elimination. The Policy Specialist will assist the Task Lead in monitoring risks, coordinating document progression, scheduling, data review as well as meeting planning and coordination in a virtual environment with USPS stakeholders. Work will include...

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.   LMI is seeking a Functional Service Desk Agent with significant experience in DoW contracting to support the Army Contract Writing System (ACWS) as a member of the Tier 2 Functional Service...

Overview LMI is seeking a Service Design Analyst to support a large-scale retail modernization initiative. This role blends human-centered design, process analysis, and experience strategy to improve how people, technology, and operations connect across complex service environments. The ideal candidate has experience with point-of-sale (POS) or other retail systems, understands customer and employee journeys, and excels at facilitating workshops that turn insights into measurable business and technology outcomes.   At LMI, we’re reimagining the path from insight to outcome at The New Speed of Possible™. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting...

Overview LMI is seeking a Platform Engineer to design, deploy, operate, and sustain secure cloud-native platform capabilities for a Department of War mission partner. This remote role will focus on Amazon Web Services (AWS)-hosted Kubernetes environments that connect to and operate within the Department of Defense Information Network (DODIN). The Platform Engineer will support platform architecture, infrastructure automation, container orchestration, application onboarding, cybersecurity compliance, observability, troubleshooting, and continuous service improvement. The ideal candidate is a hands-on engineer who can translate mission and application requirements into reliable, repeatable, secure, and supportable platform services. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI...

Overview LMI is seeking a Tier 3 Service Desk Technician to support Army Acquisition, Training, and Readiness (AT&R) and provide advanced technical support for the Army Contract Writing System (ACWS). ACWS is built on the Appian Platform. This position will resolve complex application, system, integration, performance, and configuration issues that require technical investigation beyond routine service desk support.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space,...

Overview LMI is seeking a Mission Coordinator to support the Mission Manager in driving successful deployment, adoption, and sustainment of LMI’s advanced solutions. At LMI, we’re developing the next generation of RFID, GPS tagging, and sensor-mesh solutions that enable mission-critical operations for the Department of War (DoW). Our mission goes beyond delivering innovative technology—we ensure it transforms operations by driving real adoption, operational trust, and mission enhancement.   This position is located in Cherry Point, NC, with a 2-3 day/week onsite requirement.   This role is ideal for a highly motivated early-career professional eager to gain hands-on experience in customer success, program delivery, and operational technology in a mission-driven environment. You will help ensure smooth execution of customer engagements, support training and field activities, and contribute to continuous improvement efforts that enhance mission outcomes....

Overview LMI is seeking a Functional Contracting SME to support Army Acquisition, Training, and Readiness (AT&R) in the sustainment and enhancement of the Army Contract Writing System (ACWS). This position requires experience in DoD contracting to support ACWS.   The ideal candidate has in-depth knowledge of both Army Contracting Enterprise business processes and ACWS functional processes and the ability to investigate and resolve functional issues supporting end users across the Army Contracting Enterprise. We are especially interested in former warranted contracting officers and former contract writing system Organizational Administrators or System Administrators who can pair deep acquisition expertise with a customer-first service mindset.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade...