Mythics, LLC.
Virginia Beach, VA, USA
Job Overview & Responsibilities
The Senior Manager, IT Infrastructure & Helpdesk oversees the organization’s information technology environment, including infrastructure operations and end-user support services. This role is responsible for managing on-premises and cloud infrastructure, ensuring security and reliability, and leading a helpdesk team that provides high-quality support to internal users. The Senior Manager role leads a team of infrastructure engineers, system administrators, and helpdesk technicians, ensuring efficient service delivery and long-term technology planning. Responsibilities and Essential Duties Infrastructure Management Plan, design, implement, and maintain the organization’s IT infrastructure (servers, networks, storage, cloud systems, virtualization). Ensure high availability, scalability, and performance across all infrastructure components. Oversee monitoring, maintenance, upgrades, patching, and system...