52 customer service jobs found

Position Summary Odyssey Systems is seeking a skilled and dependable  IT Support Specialist  to provide end-user and systems support across multiple sites. This role will report directly to the  Director of IT  and will serve as a key IT resource supporting a growing organization of approximately 300 indirect and 1800 direct employees.   This position is ideal for a hands-on IT professional who combines strong technical troubleshooting ability with clear, confident communication — especially when supporting VIP stakeholders.   Responsibilities Duties includ e, but not limited to:    End-User Support (Remote + Desk-side) Provide Tier 1 / Tier 2 support for Windows users in a hybrid environment. Troubleshoot and resolve issues across hardware, operating systems, SaaS applications, connectivity, and end user security. Provide professional, high-touch support to all user levels, including executives and other...

Position Summary Odyssey is seeking a top notch IT Specialist  to support Naval Medical Research Unit Dayton (NAMRU-D).  NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations. Responsibilities Duties include, but not limited to:  Responsible for monitoring, opening, assigning, updating and closing tickets on REMEDY. Troubleshoot assigned tickets using Standard Operating Procedures (SOP's), provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software;...

Position Summary We are seeking a detail-oriented and proactive HR Generalist who specializes in HR systems processing, and Learning Management System (LMS) administration. This role is responsible for ensuring a seamless employee onboarding experience, maintaining accurate HR data and transactions, and supporting the administration and optimization of the organization’s LMS platform. The ideal candidate is process-driven, tech-savvy, and passionate about enhancing employee experience through efficient systems and structured learning support.   Responsibilities LMS Administration & Learning Support Administer and maintain the company’s Learning Management System (LMS) Upload, assign, and track training programs and compliance courses Generate training completion reports and ensure timely follow-ups Support course creation, updates, and user troubleshooting. Collaborate with business leaders to enhance...

Position Summary Odyssey is currently seeking a Network and Computer Systems Manager to support the Rapid Enterprise Solutions Division (AFLCMC/EBR) provides enabling capabilities to the Armament Directorate by modernizing how AFLCMC/EB designs, develops, tests, and sustains weapon systems. EBR delivers secure digital ecosystems, integrated engineering and productivity tools, workforce training and support, cybersecurity and security assessments, modeling and analysis services, and manages facility operations, human capital, and resources to accelerate solutions delivery to the warfighter. This is a fulltime position based at Eglin AFB with onsite requirements.    Responsibilities Duties include, but not limited to:  Prepare technical implementation plans with integrated solutions, milestones, and timelines. Develop and maintain databases, spreadsheets, and workflows. Provide support for customer access to...

Position Summary Odyssey Systems has an exciting opportunity for a Information Technology Specialist supporting the Air Force Research Laboratory (AFRL) Systems Technology Office (STO). AFRL STO’s mission is to deliver war winning air and space capabilities, to the United States Air Force, though research and development. Responsibilities Duties include, but not limited to:  Install, configure, and maintain operating systems and software applications Provide classified and unclassified network and systems support Diagnose and resolve hardware, software, and network issues Manage system configuration, inventory, and licensing compliance Support secure video teleconferencing (VTC) systems Assist with COMSEC account maintenance and self-inspections Support Configuration Control Board (CCB) activities Enforce Information Assurance and cybersecurity SOPs Provide end-user technical...

Position Summary SkillBridge Opportunity! Odyssey is currently seeking a Security Specialist in Dayton, Ohio through the DoD SkillBridge Program. This position supports the maintenance and operation of the industrial security and personnel clearance programs while ensuring company and customer security requirements are met across Odyssey’s core business units. The role interfaces with the Contract Program Security Officer, Director of Security, and personnel at all levels to ensure contract security compliance with DoD SAP/SCI and Intelligence Community directives, NISPOM (32 CFR Part 117), applicable ICDs, and related security guidance, while providing transitioning service members with hands-on civilian security experience.   To be eligible for DoD SkillBridge opportunities, candidates must be active members of the U.S. military with 180 days or fewer remaining prior to their separation date and have completed at least 180 continuous days of active...

Position Summary Odyssey is seeking a top notch Information Technology Specialist to support the Naval Medical Research Unit Dayton (NAMRU-D). NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations.   ***Contingent upon contract award*** Responsibilities Duties includ e, but not limited to:  Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems. Troubleshoot assigned tickets using Standard Operating Procedures (SOPs) outlined at division level, to include weekly updates of trouble tickets. Install desktop software, provide...

Position Summary Odyssey Systems is recruiting to fill a Senior level GEOINT Test and Evaluation Manager/Engineer position supporting the ISR Sensors Division (AFLCMC/WIN), at Wright Patterson AFB, OH. WIN is part of the ISR/SOF Directorate (AFLCMC/WI), who is responsible for equipping our warfighters to win the fight. The Directorate executes a $22 billion acquisition portfolio developing, producing, testing, modifying, fielding, and supporting Air Force ISR and SOF platforms, and related sub-systems.   Responsibilities Duties include, but not limited to:    Possess the advanced knowledge, experience, and recognized ability to be considered highly skilled in a GEOINT Test and Evaluation Manager/Engineer position. Must work independently and be able to apply procedures Provide test and evaluation support for the GEOINT systems and provide expertise in designing, planning, executing, analyzing, and reporting test and...

Position Summary Odyssey Systems is seeking candidates for a Sustainment Logistics Manager Principal (Product Support Lead) position supporting the Mission Delta 4 (MD4)/4th Sustainment Squadron (4STS) in the Perimeter Acquisition Radar Attack Characterization System (PARCS) Program Office. This role will be instrumental in supporting Missile Warning, Missile Defense (MW/MD), Space Domain Awareness (SDA) and Command and Control (C2) readiness, maintenance, and sustainability.    This is a full-time position on Peterson Space Force Base, Colorado Springs, CO. Expect 60-80% telework as required by the workload within the Colorado Springs area unless otherwise designated by the government customer. Responsibilities Duties includ e, but not limited to:    Strongly manage a contractor team of three logisticians as the PARCS Logistics Product Support Lead/Area Lead to perform logistics management operations...

Position Summary Odyssey Systems is seeking candidates for a NCMC-ITW/AA Logistics Management Principal position supporting the Space Systems Command, Space Domain Awareness & Battle Management System Delta in the NCMC-ITW/AA (NORAD Cheyenne Mountain Complex Integrated Tactical Warning/Attack Assessment) Product Division. The NCMC Program Office manages the activities that provide authorities with accurate, timely, and unambiguous warning and attack assessment of air, missile, and space threats.   As the Logistics Manager Principal, you will lead logistics management operations involving planning, coordinating, or evaluating the actions required to support the specified mission and system components of the division. This is a full-time position based out of the NCMC-ITW/AA System Program Office at Peterson Space Force Base with most work located at an off-site facility in Colorado Springs, CO. Up to a maximum 20% situational telework within the...

Position Summary Odyssey Systems is recruiting for a Senior Program Manager (FMS) to support the Attack Systems Division, Foreign Military Sales (FMS), at Wright Patterson AFB, OH.  WID is part of the ISR/SOF Directorate (AFLCMC/WI), who is responsible for equipping our warfighters to win the fight. The Directorate executes a $22 billion acquisition portfolio developing, producing, testing, modifying, fielding, and supporting Air Force ISR and SOF platforms, and related sub-systems.   Program description: The ISR/SOF Directorate has the collective Air Force Materiel Command (AFMC) mission responsibility for equipping ISR & SOF warfighters to dominate the battlespace. Applicants will benefit from competitive salaries, career growth, and a unique ability to positively impact national security on a global scale! Responsibilities Duties includ e, but not limited to:  Possess the knowledge and experience...

Position Summary Odyssey Systems is recruiting for a  Senior Program Execution Group  to support the Attack Systems Division, Foreign Military Sales (FMS), at Wright Patterson AFB, OH.  WID is part of the ISR/SOF Directorate (AFLCMC/WI), who is responsible for equipping our warfighters to win the fight. The Directorate executes a $22 billion acquisition portfolio developing, producing, testing, modifying, fielding, and supporting Air Force ISR and SOF platforms, and related sub-systems.   Program description: The ISR/SOF Directorate has the collective Air Force Materiel Command (AFMC) mission responsibility for equipping ISR & SOF warfighters to dominate the battlespace. Applicants will benefit from competitive salaries, career growth, and a unique ability to positively impact national security on a global scale! Responsibilities Duties includ e, but not limited to:  Possess the knowledge and...

Position Summary The  Mission   Odyssey is the technical backbone behind critical airborne integration, ISR, C2, and warfighter readiness programs for the Department of Defense ,  with deep  expertise  serving Air Force and Space Force customers in Command, Control, Communications and Battle Management (C3BM), Sensors, and Space Domain Awareness.  From concept to sustainment, we engineer the systems that bridge operational and acquisition communities, ensuring warfighters have the integrated capabilities  required  for mission success.   As part of our strategic growth and commitment to technical depth development, we are  establishing  the  Executive Director, Integrated Solutions Group  to build and lead the organization that will  oversee,  define   and evolve  Odyssey's  technical identity and  technical future. Th e Executive Director  role will oversee our Technical Center and Solutions Innovation Center ,...

Position Summary The Executive Director, DAF Delivery, is a senior leadership position within Odyssey serving as a critical customer facing principal responsible for architecting and delivering systems of systems solutions to interconnected mission partners within the Department of the Air Force (DAF). Reporting directly to the Vice President, Operations, this Executive Director plays a pivotal role in the success of the company’s operational delivery and its long-term strategic direction within the Air Force and Space Force.   As an operational and strategic representative for Odyssey to DAF leadership, the Executive Director is entrusted with strengthening customer relationships and driving customer satisfaction through collaborative solutioning with mission partners to discover, understand and solve their most complex system of system challenges.   This position will integrate with and across the Odyssey operational delivery teams to align priorities...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Foreign Military Sales (FMS) Program Manager providing support to the Air Force Life Cycle Management Center/PEO Electronic Systems Directorate (AFLCMC/HB).   The Air Force Program Execution Office for PEO Electronic Systems (AFPEO/HB) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the PEO Command and Control portfolio, which includes over 130 programs for the United States Air Force (USAF) and foreign allies.   AFLCMC/PEO Electronic Systems Directorate is headquartered at Hanscom Air Force Base, MA, with geographically separated operating units CONUS and OCONUS.   This position specifically supports the International C2 and Sensors Division (HBN) and the family of Command and Control (C2) systems procured through Foreign Military Sales (FMS) by...

Position Summary Odyssey is recruiting to fill a Sr. Acquisition Logistics  position supporting the ISR Sensors Division (AFLCMC/WIN), at Wright Patterson AFB, OH. WIN is part of the ISR/SOF Directorate (AFLCMC/WI), who is responsible for equipping our war-fighters to win the fight. The Directorate executes a $22 billion acquisition portfolio developing, producing, testing, modifying, fielding, and supporting Air Force ISR and SOF platforms, and related sub-systems. Responsibilities Duties include, but not limited to:  Support with data gathering, data entry, and data analysis, use applicable automated systems, as well as apply knowledge of the acquisition process. Provide a wide range of acquisition logistics (lifecycle logistics), analytical, technical and support services for programs managed by the ISR & SOF Directorate and AFLCMC/WIN Division. Provide advisory support to develop integrated support...

Position Summary Odyssey Systems has an exciting opportunity for a  Software Product Manager  providing support to AFLCMC/C3BM and specifically the C3C/Kessel Run (KR) Division supporting FlightOps.   This is a full-time position located at Hanscom AFB, Bedford, MA, but does have the ability to be worked remotely.   Responsibilities Software Product Manager The Contractor shall provide Software Product Manager support to assist the customer product line managers on day-to-day operations of developed applications. The Contractor shall have a strong bias for action, be a skilled communicator, assist at creating and documenting business case and shall assist the customer to ensure the application meets the customers’ requirements. The Contractor shall be able to break down complex problems and back up recommendations to the customer with quantitative and qualitative reasoning. The Contractor shall assist in organizing...

Position Summary Odyssey is seeking a Jr. Security Specialist for our  Beavercreek, OH  office. The Jr. Security Specialist will support the security team in the day-to-day operation of the industrial security program and personnel clearance program. Working under direct supervision, this role focuses on task execution, data management, and learning the regulatory framework that governs Odyssey's security operations. The successful candidate will work closely with the Security Manager, AFSO, and Security Specialists to ensure contract security compliance with applicable regulations (NISPOM 32 CFR Part 117, DoD SAP/SCI  Community  and Intelligence Community directives, applicable ICDs, etc.). This is a full-time role in  Beavercreek, OH  with a hybrid work schedule.   Responsibilities Duties includ e, but not limited to:    File, update, and report employee information in national security databases (DISS,...

Position Summary Odyssey Systems is recruiting to fill a Principal GEOINT Systems Engineer Support – Special Project position supporting the ISR Sensors Division (AFLCMC/WIN), at Wright Patterson AFB, OH. WIN is part of the ISR/SOF Directorate (AFLCMC/WI), who is responsible for equipping our warfighters to win the fight. The Directorate executes a $22 billion acquisition portfolio developing, producing, testing, modifying, fielding, and supporting Air Force ISR and SOF platforms, and related sub-systems. Responsibilities Duties include, but not limited to:    Possess expert knowledge, experience, and recognized ability to be considered an industry leader in GEOINT Systems Engineer Support of Special Projects. Must work independently and be able to apply procedures Provide engineering support to the Special Projects Branch in the ISR & SOF Directorate in the development, demonstration, and transition of advanced ISR...

Position Summary Odyssey Systems has an exciting opportunity for a Configuration Manager supporting the Air Force Life Cycle Management Center (AFLCMC/HBA) at Hanscom Air Force Base, MA.   In this role, you will provide Configuration Management (CM), Quality Assurance (QA), requirements analysis, risk management, and software engineering support in accordance with program Configuration Management Plans, Air Force SEAM processes, and PMO practices.   This is a full-time position located at Hanscom AFB, MA. Responsibilities Duties and responsibilities include but not limited to:  Manage configuration of program artifacts including product baselines, software, engineering documentation, and design drawings Maintain configuration identification, change control, and status accounting processes Manage CM libraries, repositories, and data environments Support and participate in Configuration Control Boards...