2 configuration analyst jobs found

Position Summary The Helpdesk Analyst serves as the organization’s front-line technical support resource, assisting end users with a wide range of hardware, software, and account-related issues. This role requires strong troubleshooting ability, exceptional customer service, and the capacity to triage and resolve incidents in a fast-paced environment. Analysts may resolve issues directly or escalate complex problems to senior IT personnel when needed.   Responsibilities Duties include, but not limited to:  End-User Support Respond to technical inquiries via phone, email, chat, remote session, or in person. Diagnose and resolve hardware/software issues across desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot operating system errors, application issues, and network connectivity problems. Provide professional, high-touch support to users at all levels, including VIPs. Walk users through...

Position Summary The Helpdesk Analyst serves as the organization’s front-line technical support resource, assisting end users with a wide range of hardware, software, and account-related issues. This role requires strong troubleshooting ability, exceptional customer service, and the capacity to triage and resolve incidents in a fast-paced environment. Analysts may resolve issues directly or escalate complex problems to senior IT personnel when needed.   Responsibilities Duties include, but not limited to:  End-User Support Respond to technical inquiries via phone, email, chat, remote session, or in person. Diagnose and resolve hardware/software issues across desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot operating system errors, application issues, and network connectivity problems. Provide professional, high-touch support to users at all levels, including VIPs. Walk users through...