238 customer service jobs found

Description Responsibilities: Customer Service Management (CSM) Configure, maintain, and support ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Support customer and mission support workflows that improve case resolution and service delivery Develop and maintain service catalogs, workflows, dashboards, reports, and automations supporting customer-facing operations Assist with configuring integrations between ServiceNow CSM and enterprise systems using REST APIs and Integration Hub Now Assist Implementation and AI Enablement Support the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure and maintain AI-powered features including: Case summarization...

Description SAIC is seeking a Security Systems Administrator to join their team at MacDill Air Force Base in Tampa, FL . The Security Systems Administrator will be responsible for but not limited to the following duties: Performs tier one and two network and systems support in accordance with the SIE OPORD, including support to systems hosting complex operational databases, software configuration control, and system interfaces. Maintains and administers servers and infrastructure: monitors and controls mid-range application servers and storage devices; maintains file servers and network access; studies program operating instructions to determine equipment setup/operations; documents, analyzes, and troubleshoots system anomalies and failures to ensure optimum performance. Installs, configures, optimizes, and maintains operating systems and hardware: installs OS software, patches, and upgrades; configures, fine-tunes, and monitors OS and hardware; conducts...

Description SAIC is seeking a Security Systems Administrator to join their team at MacDill Air Force Base in Tampa, FL . The Security Systems Administrator will be responsible for but not limited to the following duties: Performs tier one and two network and systems support in accordance with the SIE OPORD, including support to systems hosting complex operational databases, software configuration control, and system interfaces. Maintains and administers servers and infrastructure: monitors and controls mid-range application servers and storage devices; maintains file servers and network access; studies program operating instructions to determine equipment setup/operations; documents, analyzes, and troubleshoots system anomalies and failures to ensure optimum performance. Installs, configures, optimizes, and maintains operating systems and hardware: installs OS software, patches, and upgrades; configures, fine-tunes, and monitors OS and hardware; conducts...

Description SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will assist the as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. They will document and facilitate service requests and restore normal service to the user IAW priority level response times. Provides Tier 1 & 2 deskside end-user support with strong interaction skills Troubleshoot hardware and software issues, image Windows 11...

Description The Overhead SIGINT Mission Engineer is a member of a high performing team developing novel and innovative approaches to applying overhead SIGINT capabilities to solve some of the nation's highest priority intelligence challenges. The Overhead SIGINT Mission Engineer works with an elite team of analysts to develop comprehensive tasking plans that most effectively utilize overhead SIGINT. The Overhead SIGINT Mission Engineer applies detailed knowledge of current and future overhead SIGINT capabilities to support feasibility analysis, CONOPS development, and systems engineering and integration to meet compelling national security needs. Responsibilities include: • Provide detailed knowledge of current overhead SIGINT capabilities in support of mission analysis, modeling, and CONOP development • Coordinate reach back to additional subject matter experts as required • Contribute to the development of comprehensive overhead SIGINT tasking plans • Liaise with mission...

Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will be a part of the IT Hardware logistics team responsible for inbound and outbound deliveries of IT equipment, managing stock of equipment, record keeping, and customer communications. This is an ONSITE role in Oklahoma City. Responsibilities Performs a combination of manual and clerical shipping and receiving duties working out of a central warehouse. Helps coordinate physical distribution, order fulfillment, and inventory management and control. Uses computer...

Description SAIC is seeking a self-motivated TS/SCI cleared individual looking to move into the IT/Cybersecurity workforce. SAIC's Air Force, Space and Intelligence Business Group has an opening for a Cyber analyst/Help Desk/System Administrator that will join a 20+ year program in maintaining, validating, and performing continuous monitoring while supporting end users and developers. A successful candidate will help the program keep up-to-date with the latest technology and associated policies while focused on continuous monitoring activities to include regular scanning and patching, supporting software updates with opportunities for minor development (scripting), web application testing, and learning how to navigate the government's Risk Management Framework. Role may include assisting and eventually running user training sessions. Qualifications Required skills: Current DoD 8570 IAT Level I certification (such as CompTIA A+ or Network+) Willingness to work with...

Description SAIC is seeking a Logistics Support III to support our team in Indianapolis, IN. Duties: Researching and identifying potential suppliers, assessing their quality, reliability, and pricing. Preparing and processing purchase orders, requisitions, bids, and allocating bank statements. Building and maintaining strong, long-term relationships with suppliers. Generate and maintain reports on material status, inventory levels, and production records. This includes compiling weekly status reports and ensuring compliance with procurement requirements. Oversee receiving and distribution of materials to ensure that production processes run smoothly. Work closely with various departments, including production, logistics, and engineering to coordinate the efficient flow of materials and ensure that all departments have the necessary resources. Prepare and manage shipping schedules, evaluate production schedules, and determine material requirements to...

Description SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. Responsibilities: MS In-Tune Mobile Device Management. Active Directory account management implementation...

Description We are seeking a motivated and adaptable professional to join our team as a Technical Services Associate. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT challenges in support of our mission! This position is onsite and located in our Chantilly VA office. Role Overview - Technical Services: Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems. Manage work assignments and tasks through a ticketing system. Assist with computer moves, system imaging, deployment, and ensure proper documentation of equipment reception and removal. Maintain and update accurate asset records. Support video-teleconferencing (VTC) and audiovisual events, including scheduling, setup, testing, and...

Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as imaging laptops and desktops, preparing end user devices for deployment, troubleshooting issues, and managing ticket queues. Responsibilities Working in a large scale imaging lab to apply WIN10 baseline to laptops and desktops Resolve incidents and task through the Remedy ITSM Tool Documents, tracks, and monitors technical problems to ensure a timely resolution Identifies and researches solutions to technical problems Maintain inventory...

Description SAIC is currently seeking a Helpdesk Services Support for the Army's Mission Command Information Systems (MCIS) onsite at Rock Island, IL. Job Description: Assist and provide end-user support and serve as auxiliary support for Video Teleconferencing (VTC) operations Support the local Desk Side Support Technician & VTC Specialist Provides troubleshooting, repairing and debugging T1 computer systems Helps with maintenance problems or bugs to design engineering/software engineering NOTE: This position requires up to 25% of travel. Qualifications TYPICAL EDUCATION AND EXPERIENCE: BS degree and 0 years related experience (4yrs experience accepted in lieu of degree) REQUIRED QUALIFICATIONS/SKILLS: Experience in desk side or end-user technical support Strong troubleshooting skills across hardware, software, and peripherals Advanced printer troubleshooting experience Ability to work independently with minimal supervision...

Description Position Overview SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base. Switchboard Operator Duties and Responsibilities Answer Incoming Calls Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources Research the DOT intranet and/or internet to assist with providing the caller with information Clerical Tasks Record calls daily in spreadsheet Research, collect, and verify Switchboard Directory information for customers and DOT personnel Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites Train new staff Qualifications Required Experience: High school diploma and 2 years of working...

Description SAIC is seeking a Deskside Support Lead to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management. You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems. Roles and Responsibilities: Acts as a senior technical lead, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment. Lead and coordinate a team of 4 IMAC technicians. Provides Tier 2 desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user...

Description SAIC has an immediate opening for top talent to join our team supporting an Intelligence Community (IC) customer at the NRO as a full-time IT Procurement and Asset Management (IPAM) Project SETA in the Northern Virginia area. Qualified candidates must have a current TS/SCI with Polygraph clearance. Job Description: Provide project management SETA support to assist an Intelligence Community (IC) customer by providing technical expertise, continuity of effort, and value-added judgement to advise senior customer leadership on a full spectrum of project management and systems engineering activities. Facilitate user access for enterprise procurement tool, manage and report lifecycle metrics, maintain records, administer communications, and afford data integrity and uniformity for our IT Procurement and Asset Management (IPAM) customer(s). Lead and/or support contract program management for one or more of the following areas: enterprise IT networks, user facing...

Description SAIC is seeking Logistics Support in Middletown, RI . Plans, develops and implements programs to coordinate physical distribution, order fulfillment, inventory management and control, and contract management activities. Performs a combination of manual and clerical shipping and receiving duties; may work out of a central warehouse. Uses computer system for tracking, logging, verifying and reporting. Follows shipping practices and procedures, and transportation routing, schedules and requirements. Receives incoming materials or prepares materials for shipment. (Un) packs or (un)wraps items such as finished products, raw stock, assemblies, parts, building materials, office supplies, equipment, etc. Controls the efficient flow of goods, services, and information between points of origin through customer placement in order to meet customer requirements. Develops and administers production plan and schedules as they relate to material and...

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion- Love what you do Empowerment- Decide and act Integrity- Be real Inclusion- Embrace differences...

Description SAIC is hiring a Service Desk Agent to support HHS in Cookeville, TN. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close-knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion- Love what you do Empowerment- Decide and act Integrity- Be real Inclusion- Embrace differences...

Description SAIC is seeking a motivated Helpdesk Administrator to support day-to-day IT operations, end-user support, account management, system troubleshooting, and technical issue resolution across enterprise and mission-focused environments. This role will work alongside system administrators, cybersecurity engineers, infrastructure personnel, and program stakeholders to help maintain reliable, secure, and responsive IT support for users and technical teams. The candidate will assist with hardware and software troubleshooting, workstation support, access requests, ticket tracking, documentation, vulnerability remediation support, and general system administration activities. The role requires strong customer service, organization, communication, and problem-solving skills, along with the ability to learn quickly in a dynamic government and defense-related technical environment. THIS IS AN ONSITE ROLE IN SAN DIEGO, CA. WITH UP TO 5% OF TRAVEL INVOLVED. JOB DUTIES:...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...