38 customer service officer jobs found

Description SAIC is seeking Duty Controller for the Cyber Operations Center (CYOC) to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will work on high-visibility or mission critical aspects of the program and performs all functional duties independently; oversees the efforts of less senior staff and/or is responsible for the efforts of all staff assigned to a specific job. Responsibilities: Coordinate Duty Controller staff responsible to coordinate with the Government Duty Officer...

Description Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize, and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Space Sector of SAIC is seeking a Network Watch Officer to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies...

Description SAIC is seeking an Information System Security Engineer (ISSE) to provide information security support. This position is in McLean, VA and requires an active TS/SCI clearance with Polygraph . This Customer's office is the force of choice for the development of global infrastructure and delivery of solutions that drive influence operations. If you have specialized skills in information security and tech ops, this is the role for you. Job responsibilities include, but are not limited to: Support the Lifecycle Assessment and Authorization (A&A) process. Develop a Systems Security Plan (SSP). Assist and maintain a formal Information Security Program that includes recommendations on continuous improvement of the processes and architectures. Maintain and make accessible documentation of all operational and business process activities in the form of Standard Operating Procedures (SOPs). Monitor and track projects in the A&A queue....

Description SAIC is actively seeking an experienced Information Operations (IO) Planner to support our customer at Ft. Meade, MD. Candidate will be responsible for the following: Duties: Provide mission analysis, operations order artifact generation (IO portion), target audience analysis, and concept of operations planning and assessment at the general/flag officer service component and JTF level. Act as a subject matter expert in information operations, creatively developing operations in the information environment plans that incorporate information capabilities, interagency, whole-of-government, and Allies and Partners. Apply skills and experience across the entire planning and execution process to identify influence opportunities and authorities; conduct target audience and conduit analysis; develop concept of operations and synchronize information capabilities; identify measures of performance and measures of effectiveness; and coordinate with...

Description SAIC has an immediate opening for a Senior Campus Mobility System Administrator to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill AFB in Tampa, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization,...

Description SAIC is seeking a Watch Officer/Incident Manager who has experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center and supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. This position is full-time on-site in Ashburn, VA. No remote options are available. Qualifications Required: Must be a U.S. Citizen with the ability to obtain and maintain a DHS Public Trust security clearance. Bachelor of Science Degree and 3-10 years of relevant experience. B.S. may be substituted with an additional 4 years of related experience. 3 years of strong experience with Fault and Performance monitoring and reporting tools such as: IBM Netcool Omnibus, AppDynamics, HP Operations Manager. 3 years of experience with working with incident management tools such as BMC Remedy. 3 years engineering experience within...

Description We are currently seeking an experienced Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer in support of 24/7/365 operations. This position is in Arlington, VA. Shift Schedule: Team C: 7 a.m.-7 p.m. Thursday - Saturday and every other Wednesday Position Overview: Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base. Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements. Must be detail oriented and document all worked performed via appropriate ticketing/tracking system. Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved. Must be able to provide summary...

Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are seeking a highly motivated Senior Protocol Officer who will serve as a principal advisor and the lead planner for all matters of official protocol, ceremony, and diplomatic etiquette. This position operates with a high degree of autonomy and is responsible for flawlessly planning and executing high-level visits, ceremonies, and special events involving senior leadership, foreign dignitaries, and other distinguished visitors. The Senior Protocol Officer provides expert...

Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are seeking a highly motivated Senior Public Affairs Officer responsible for developing, managing, and executing the agency's comprehensive communication and public relations strategies. This individual will serve as an advisor to senior leadership on all matters concerning public affairs. They will direct and produce a broad portfolio of responsibilities, including news and media relations , , executive communications, internal and external engagements, and community and...

Description SAIC is looking for a Sr. OSINT Collector to work with a diverse team of collectors, linguists, cultural experts, and operations officers, providing operational support to dynamic operations in support of the U.S. Army Western Hemisphere Command (USAWHC). This position will sit at Fort Bragg in North Carolina. Job Duties: Responsible for conducting OSINT collection, production, and dissemination activities in response to Commander's Priority Intelligence Requirements (PIR), validate requests for information (RFIs), or missions assigned by operational orders to support indications and warning (I&W), threat awareness, force protection, conflict support, targeting, and tipping/cueing of other Intelligence disciplines. Utilize Collection Management programs of record to identify additional Intelligence Community (IC) requirements and Collection Directives applicable to each report. Employs across a suite of provisioned and commercially available exploitation...

Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are seeking a highly motivated Legislative Affairs Support Officer responsible for supporting the execution of customer interactions with the Legislative Branch, including elected officials, committees, and associated staff. This individual will serve as a principal advisor to senior leadership and the legislative affairs team on all matters concerning legislative affairs. They will develop and support comprehensive engagement strategies to advance the customer's legislative...

Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are seeking a highly motivated Senior Public Affairs Officer responsible for developing, managing, and executing the agency's comprehensive communication and public relations strategies. This individual will serve as an advisor to senior leadership on all matters concerning public affairs. They will direct and produce a broad portfolio of responsibilities, including news and media relations , , executive communications, internal and external engagements, and community and...

Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are seeking a highly motivated Senior Business Analyst responsible for analyzing organizational needs, managing complex initiatives, and driving significant improvements across the enterprise. This role blends hands-on analytical and staff support functions with strategic leadership to enhance business processes, ensure compliance, and guide programs within a specialized domain. The analyst will manage tasks ranging from policy development and IT audit support to leading...

Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are seeking a highly motivated Senior Business Analyst-Readiness responsible for leading high-impact initiatives, providing strategic guidance, and driving process modernization across the enterprise. This role requires a blend of deep subject matter expertise, program management, and leadership to solve complex organizational challenges. This position is central to enhancing GEOINT capabilities, improving business functions, and ensuring the successful execution of...

Description SAIC is a premier Fortune 500 technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions. SAIC is looking for a Staff Operations Officer (SOO) to provide Systems Engineering and Technical Assistance (SETA) services to one of our US Government customers. The Staff Operations Officer will interact with senior internal and external personnel on significant matters often requiring coordination between offices and possible other organizations. You will be a part of a large multi-year contract that...

Description SAIC is seeking a highly motivated Systems Security Engineer. The successful candidate will provide support to the Cybersecurity Integrity Center in the Department of State Bureau of Diplomatic Technology (DT). Duties are in the Washington, D.C. metropolitan area (30% in downtown D.C; 70% in Beltsville, MD). Supports cybersecurity monitoring, threat analysis, incident response, and infrastructure remediation within and across all the State Department's information technology (IT) infrastructure. Coordinates and collaborates with other State Department bureaus as well as other organizations within the Federal Government, and commercial partners. Description of Duties: The Systems Security Engineer collaborates with Department and external cyber stakeholders on cybersecurity technologies with experience in Microsoft products and security systems, network topology and protocols, enterprise server & desktop operating systems, and applications, in support of over...

Description Service Desk General Officer/Flag Officer Technician We are seeking a GOFO Technician to support our NORAD/NITES program in Colorado Springs, CO. This is an onsite role requiring an active Secret clearance with the ability to obtain a TS/SCI. The qualified candidate must be able to perform the below while servicing General and Flag Officers. Responsibilities: Installing, configuring, and maintaining operating system workstations in support of business processing requirements. Software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Imaging NIPR & SIPR devices to achieve optimum performance levels. Experience installing, uninstalling and troubleshooting Trusted Thin Clients (TTC) and a basic understanding of a virtual environment. Develops and maintains a comprehensive operating system...

Description SAIC is looking for a Communications Systems Engineer in Chantilly, VA to provide onsite systems engineering and technical advisory services (SETA) in a dynamic NRO System Program Office (SPO) supporting the Government customer with multiple satellite systems, both on-orbit and in development. This position will support communication systems, network, and crypto acquisition activities for all of the SPOs major satellite programs. The job requires familiarity with NRO organization, processes, and satellite systems. Job Responsibilities: -Supports the System Program Office (SPO) in a acquisition capacity for planning, execution, monitoring, and oversight of communication, network, and crypto acquisitions -Assisting the Government in developing communication, network, and crypto approaches for employment of overhead systems -Providing support to Government customer for IC and DoD programmatic information security policies and standards -Developing documents and...

Description SAIC is seeking a Senior VOIP Engineer to support a large government customer. This role is onsite at the DOT headquarters in Washington, DC. Job Summary: Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network. TOP QUALIFICATIONS, SKILLS, EXPERIENCE OR CERTIFICATIONS: Technical Qualifications Experience with VTC Systems: Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms. Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards. Network Knowledge: Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP). Experience with VLANs, QoS, and firewall...

Description SAIC's Horizon 2 program is seeking you, our latest Space Operations Integrator to serve as a subject matter expert in the development of Operational Space Command and Control best practices. You will play a crucial role in providing recommendations for resiliency and availability of DoW software systems pertaining to space, best practices for securing supply chain, and enabling effective processes and procedures to protect the nations space programs. This position is based at Vandenberg Space Force Base, CA . In this role, you will be collaborating closely with the Space Systems Command's Battle Management Command, Control and Communications, and Intelligence (BMC3&I) Program Executive Office's Space C2 Program Management Office. Your primary responsibilities will involve contributing to the development, deployment, modernization, and expansion efforts of the Space C2 program. The position requires you having an in-depth experience with DoW program...