3 jobs found

Description SAIC is looking for a Service Desk Agent for a outstanding opportunity to join our team supporting the USMS. The Tier 1 agent is the first line of contact with the USMS customer base. 16/hr no more or less- fully remote. Responsibilities: Provides detailed solutions to end-users, using knowledge base articles/artifacts, on Windows, Office 365, and various customer operational/administrative applications. Provides escalation and routing for complex issues and requests to Subject Matter Experts within the organization. Documents all calls, customer communications, and troubleshooting steps performed in a detailed professional way using proper grammar. Maintains ownership of pending tickets to include following up with end-user and escalating if necessary. Research customer concerns and find appropriate resolutions using robust Knowledge Bases. Follow all IT and security policies that are set by SAIC and USMS. Support fellow team members...

Description SAIC is looking for a Service Desk Agent for a outstanding opportunity to join our team supporting the USMS. The Tier 1 agent is the first line of contact with the USMS customer base. 16/hr no more or less- fully remote. Responsibilities: Provides detailed solutions to end-users, using knowledge base articles/artifacts, on Windows, Office 365, and various customer operational/administrative applications. Provides escalation and routing for complex issues and requests to Subject Matter Experts within the organization. Documents all calls, customer communications, and troubleshooting steps performed in a detailed professional way using proper grammar. Maintains ownership of pending tickets to include following up with end-user and escalating if necessary. Research customer concerns and find appropriate resolutions using robust Knowledge Bases. Follow all IT and security policies that are set by SAIC and USMS. Support fellow team members...

Description SAIC is seeking incumbent employees and individuals who have previously worked at the USDA to support various USDA programs. These positions will provide services covering the full spectrum of IT operations in support of the USDA. All positions are contingent upon contract award which is anticipated January 2026 - June 2026 All positions must be carried out within the continental United States. Many of these roles will be remote, except for certain positions which may have on-site requirements. Qualifications EDUCATION AND EXPERIENCE: • Minimum requirements will vary based on role, level, education and experience CLEARANCE REQUIREMENT: • Must be able to successfully obtain and maintain a Public Trust Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.