2 jobs found

Description SAIC Is seeking a Customer Service Center Manager to support a large government customer. Responsible for overseeing and leading the service desk team. Leads IT support, overseeing staff, daily operations, and ensuring timely, high-quality technical assistance for end-users by managing tickets, monitoring SLAs, developing processes (like escalation/incident management), fostering team growth, and bridging communication between users, staff, and senior management to align IT support with business goals. DUTIES INCLUDE: Team Leadership: Recruit, train, mentor, and manage IT support staff, fostering a positive environment and managing performance. Operational Oversight: Manage daily help desk operations, including ticket queues, response times, and resolution processes, ensuring SLAs are met. Service Improvement: Analyze performance metrics (KPIs, user satisfaction), identify areas for improvement, and implement new strategies and best practices (like...

Description SAIC is seeking qualified applicants in a diverse array of Military Intelligence support functions to support a contract expected early 2026. POSITIONS ARE CONTINGENT PENDING CONTRACT AWARD Positions are typically in the United States with a requirement to occasionally rotate to OCONUS locations in direct support of the customer. We have multiple opportunities available throughout the United States to include: National Capital Region North Carolina Georgia Virginia OCONUS Rotations in direct support of field operations as directed The Intelligence Support Services - Joint (ISSJ) contract supports USSOCOM, Component Commands, TSOCs, and deployed forces. Services include the active performance support services across the full spectrum of Intelligence disciplines. SAIC is seeking talented, qualified applicants in the following skills sets: All Source Intelligence Analysts Captured Enemy Material Subject Matter Experts...