245 customer service jobs found

Description SAIC has an immediate opening for top talent to join our team supporting an Intelligence Community (IC) customer at the NRO as a full-time IT Procurement and Asset Management (IPAM) Project SETA in the Northern Virginia area. Qualified candidates must have a current TS/SCI with Polygraph clearance. Job Description: Provide project management SETA support to assist an Intelligence Community (IC) customer by providing technical expertise, continuity of effort, and value-added judgement to advise senior customer leadership on a full spectrum of project management and systems engineering activities. Facilitate user access for enterprise procurement tool, manage and report lifecycle metrics, maintain records, administer communications, and afford data integrity and uniformity for our IT Procurement and Asset Management (IPAM) customer(s). Lead and/or support contract program management for one or more of the following areas: enterprise IT networks, user facing...

Description SAIC is seeking Logistics Support in Middletown, RI . Plans, develops and implements programs to coordinate physical distribution, order fulfillment, inventory management and control, and contract management activities. Performs a combination of manual and clerical shipping and receiving duties; may work out of a central warehouse. Uses computer system for tracking, logging, verifying and reporting. Follows shipping practices and procedures, and transportation routing, schedules and requirements. Receives incoming materials or prepares materials for shipment. (Un) packs or (un)wraps items such as finished products, raw stock, assemblies, parts, building materials, office supplies, equipment, etc. Controls the efficient flow of goods, services, and information between points of origin through customer placement in order to meet customer requirements. Develops and administers production plan and schedules as they relate to material and...

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion- Love what you do Empowerment- Decide and act Integrity- Be real Inclusion- Embrace differences...

Description SAIC is hiring a Service Desk Agent to support HHS in Cookeville, TN. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close-knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion- Love what you do Empowerment- Decide and act Integrity- Be real Inclusion- Embrace differences...

Description SAIC is seeking a motivated Helpdesk Administrator to support day-to-day IT operations, end-user support, account management, system troubleshooting, and technical issue resolution across enterprise and mission-focused environments. This role will work alongside system administrators, cybersecurity engineers, infrastructure personnel, and program stakeholders to help maintain reliable, secure, and responsive IT support for users and technical teams. The candidate will assist with hardware and software troubleshooting, workstation support, access requests, ticket tracking, documentation, vulnerability remediation support, and general system administration activities. The role requires strong customer service, organization, communication, and problem-solving skills, along with the ability to learn quickly in a dynamic government and defense-related technical environment. THIS IS AN ONSITE ROLE IN SAN DIEGO, CA. WITH UP TO 5% OF TRAVEL INVOLVED. JOB DUTIES:...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is seeking a candidate to fill a Senior Intel Analyst position for the CCSSIII contract supporting MARFORCYBER at Ft. Meade, MD. Job Description: Candidate shall support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collections teams, and multiple supported military headquarters intelligence centers. Candidate will contribute to the creation of intelligence collections strategy, develop intelligence indicators, submit collection requirements to theater and national intelligence activity, and support the triage and dissemination of information to the appropriate consumer. Job Duties: Support the intelligence collection process and inter-office communications between the U.S. Intelligence Community, organic collection teams, and multiple supported military headquarters Intelligence centers. Contribute to the creation of intelligence collections strategy, develop...

Description SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed. This position can support ~$53k+ (dependent upon education and experience) JOB DESCRIPTION: Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures Diagnose, identify, isolate, and analyze problems utilizing historical database records Respond to customer support requests in a fast, efficient and friendly manner Resolve customer incidents and requests if able or assign to higher tiers Route calls to product line...

Description SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. NOTE: This Helpdesk operates 24/7/365 - shift is based on coverage needed. This position can support ~$53k+ (dependent upon education and experience) JOB DESCRIPTION: Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures Diagnose, identify, isolate, and analyze problems utilizing historical database records Respond to customer support requests in a fast, efficient and friendly manner Resolve customer incidents and requests if able or assign to higher tiers Route calls to product line specialists,...

Description SAIC is seeking a Senior Security Specialist with an active TS/SCI to provide security, facility, and customersupport for a diverse team of government, subcontractor, and SAIC personnel. Complete understanding and wide application of principles, concepts, practices, and standards. Full knowledge of industry practices to include security manager responsibilities. This position is on-site in Arlington, VA. Daily responsibilities may include: Follow and enforce all required securitypolicies, procedures, and compliance integrated by SAIC and Government Team. Assist in read-ins/read-outs and onboarding/off-boarding activities when requested. Develop solutions to a variety of problems moderate in scope and complexity. Understand and implement proper response for security violations and infractions and identify process for handling security incidents. Coordinateemergency preparedness efforts. Conduct biannual/annual SCIF inspections according to required security...

Description SAIC is looking for a Deskside Support Technician will provide onsite technical support services in compliance with federal contract requirements, agency security standards, and organizational IT policies. This role supports end users with workstation hardware, software, and enterprise platforms, including specialized support for executive leadership requiring white-glove service. The position also includes responsibility for technical documentation, SOP development, and audio/visual (A/V) technology support. Candidates must demonstrate experience with Windows 11, Azure Active Directory, Intune, and Office 365 within a modern enterprise or federal environment. Onsite 5 days a week in Wash D.C. Provide deskside support and troubleshooting for laptops, desktops, mobile devices, printers, peripherals, and workstation equipment. Install, configure, secure, update, and troubleshoot Windows 11 systems in alignment with federal guidelines. Support Azure AD identity...

Description SAIC is looking for a Field Service Technician to support the AC-130 gunship located at Kirtland Air Force Base in New Mexico. JOB DESCRIPTION Interfaces with the customer to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB. Provides on-site technical support for weapons and associated equipment used by the squadron. Acts...

Description Manage software licenses, hardware warranties, and support. Create cost estimates and annual spend planning for Government customers. Knowledge of inventory control. Strong customer service and communication skills working with OEMs, resellers, and Government customers. Must be able to collaborate, contribute, and work as part of a team. Available for logistics support based on project needs/requirements. Qualifications Required Skills / Education: BS and 0 years experience. 4 years of experience in lieu of degree. Experienced in using Microsoft Word, Microsoft Excel, and Microsoft Teams. US Citizen and ability to obtain a secret clearance.

Description We are seeking a highly motivated Senior Cloud Engineer to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Senior Cloud Engineer, you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Advising senior business and technical personnel to aid in the delivery of robust, scalable cloud architectures that meet or exceed mission requirements Serving...

Description SAIC is hiring a Workflow Manager to provide critical support to the Deputy Assistant Secretary of War (DASW) Science, Technology, and Program Protection (S&T PP). This role requires exceptional organizational skills, attention to detail, and the ability to manage high-level correspondence and workflow processes in a dynamic and high-pressure environment. The ideal candidate will ensure all correspondence and tasking are managed effectively, tracked accurately, and delivered in compliance with established protocols and deadlines. This position is 100% onsite at the Mark Center in Alexandria, VA. Job Responsibilities: Monitor the Correspondence and Task Management System (CATMS) to ensure tasks are accurately tracked, prioritized, and completed within defined timelines. Triage incoming tasks, assign appropriate priorities, and proactively follow up on outstanding actions. Ensure senior leader decisions are communicated clearly and accurately via...

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a Secret clearance and a Sec+ certification) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work...