188 customer service jobs found

Description We are seeking a detail-oriented and proactive Logistics Support IV to plan, develop, and implement programs that coordinate physical distribution, order fulfillment, inventory management and control, and contract management activities. This role involves a combination of manual and clerical responsibilities in shipping and receiving processes, often based in a central warehouse. The ideal candidate will ensure the efficient flow of goods, services, and information from the point of origin to the customer while meeting or exceeding customer requirements. The position is 100% remote (work from home). The Logistics Support IV will be responsible for but not limited to the following: Material Requisition Management: Create and process material requisitions based on operational and production requirements. Utilize the company's Purchasing Card (P-Card) for authorized acquisition of low-dollar goods and services. Vendor Relations: Communicate with...

Description SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours. This role will require onsite work in Chicago, IL. Key Responsibilities: Walk-Up / Kiosk Operation: Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday, excluding holidays and need to be available for shifts during those hours. Deliver onsite support for the following: Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems. Troubleshooting and resolution of hardware and...

Description SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours. This role will require onsite work in San Francisco, CA. Key Responsibilities: Walk-Up / Kiosk Operation: Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday, excluding holidays and need to be available for shifts during those hours. Deliver onsite support for the following: Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems. Troubleshooting and resolution of hardware and...

Description SAIC is looking for a Mail Engineer supporting the SAIC EITSS contract with U.S. Department of Transportation in Washington D.C. Responsible for supporting all messaging services. Supports the design of messaging architecture and implements enhancements. Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system. Executes mail engineering and operational tasks daily. Potential candidate is expected to work on-site at DOT HQ 2 days/week. Top Qualifications, Skills, Experience or Certifications: Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance. Must have minimum of 8 years of experience supporting Enterprise Messaging Services. Certified in Microsoft O365 or equivalent. Qualifications Job Role...

Description SAIC is seeking a Walk-Up Support Technician who will deliver immediate onsite technical support at designated walk-up kiosks, focusing on resolving user issues with devices, software, and conference systems supporting the FDIC. This role requires strong technical capabilities, excellent interpersonal skills, and the ability to handle a wide range of technical issues. The Technician will also be responsible for ensuring kiosk coverage and operational readiness throughout working hours. This role will require onsite work in Dallas, TX. Key Responsibilities: Walk-Up / Kiosk Operation: Staff walk-up kiosks with trained analysts to provide support coverage from 7 AM to 6 PM local time, Monday through Friday , excluding holidays and need to be available for shifts during those hours. Deliver onsite support for the following: Conventional devices (e.g., laptops, desktops, peripherals) and audio-visual systems. Troubleshooting and resolution of hardware and...

Description This position is full-time On-Site located in Ashburn, VA at the Department of Transportation. The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Job Duties: Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills....

Description SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA. Responsibilities: Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is more technical or sophisticated in nature. Will be involved in customer installation and training. Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation....

Description SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program! In this role you will do many different things such as: Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems Manage IT system infrastructure and any processes related to these systems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Provide support for the escalation and communication of status to agency management and internal customers Provide support for the dispatch system and hardware problems and remains involved in the resolution process Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots,...

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence - Consistently follow standardized...

Description SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. The Operations Manager's key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency. Duties and Responsibilities: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and...

Description SAIC is seeking a Fire Protection Plans Reviewer to join our team in our Chantilly, VA office. This position requires an active TS/SCI clearance with Polygraph. In this role you will be responsible for providing compliance with life safety requirements for the protection of personnel, mission and property through the role of enterprise Authority Having Jurisdiction. Additionally, you will evaluate compliance with applicable federal, state, and local laws and Department of Defense regulations to limit client exposure to civil and criminal liability. The following duties are a representative summary of the primary duties and responsibilities: Serve as a fire protection subject matter expert (SME) for all client locations. Review planning, programming, architectural and engineering design documents, specifications, and other technical documents for proposed construction activities to validate compliance with applicable codes and standards and to...

Description SAIC is seeking a Facilities Manager to maintain the overall strategic vision of our customer's IC Campus and the analyses required to ensure all budgeting, manning, planning, programming and other considerations are accounted for and captured in J-PMO documentation. This position will be responsible for government oversight as well as identifying and prioritizing the coordination of elements between IC Campus partners that may be assessed as measured for increased efficiencies. This position will also rapidly identify and communicate any issues, from the IC Campus development, that pose a risk to the customer's current and future operations. The primary function of this position is to maintain the IC Campus Coordination Matrix or other coordination planning documentation between IC partners. Duties include: Coordinate with customer, IC Partner(s), and Fort Belvoir on topics that will affect those stakeholders. Provide rationale and impact...

Description SAIC is seeking a Service Desk Lead to support our federal customer. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the mission of maintaining public confidence. This position will require on-site work in Arlington, VA. Responsibilities: Provide ITIL 4-aligned leadership, ensuring the Service Desk team adheres to processes and meets service level agreements (SLAs). Comprehensive understanding Technical tools used for Service Desk operations including telephony systems, software, network, workforce management, and knowledge management. Practical knowledge of key service desk metrics including ASA, FCR, and CSAT. Manage shift schedules, ensuring staffing and skill levels align with operational requirements 24/7/365. Implement and monitor queues to appropriately handle incidents and requests within established timelines. Coach, mentor, and support Service Desk analysts across shifts to...

Description SAIC is seeking an analytical thinker with a passion for challenges and problem-solving. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts. Job Responsibilities: Provides day-to-day management and supervision of overall Enterprise Infrastructure personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary. Demonstrates written and oral communication skills. Provides comprehensive engineering, operations and maintenance support for the infrastructure tool suite and other enterprise monitoring products. Performs design architectural changes and implementation, following established configuration management processes and schedules. Provides highly...

Description SAIC is seeking a Help Desk Support Technician for Tier 2 Desk-Side Support in the Mid-Atlantic Region, specifically at our Parsippany, NJ location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA users at both sites, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence -...

Description SAIC is looking for a skilled Proposal Writer Team Lead to directly supervise a segment of 8-10 Proposal Development Center (PDC) writers. The Team Lead must exhibit strong leadership and coaching, writing, and solid AI use skills to manage writing and content deliverables. The successful candidate should live within commuting distance of Northern Virginia and/or the greater Washington metropolitan area. This position allows flexibility for remote work provided the candidate possesses the flexibility to travel and, when necessary, collaborate in-office (Reston, VA) to meet proposal requirements. As the Proposal Writer Team Lead, you will oversee a team of writers, ensuring the consistent delivery of high-performance outcomes. Collaborating closely with SAIC experts, team members, and PDC leadership, you will play a pivotal role in ensuring and overseeing the development of compliant and compelling proposals in response to Federal Government solicitations....

Description SAIC is seeking an experienced Data Ops Engineer to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site in Oahu, Hawaii. Aid the team in delivering continual data feeds to users and monitoring the status of the health of data quality and overall data ingest. Visualize, interpret, and report data findings in dynamic reports. Employ a variety of data manipulation and visualization tools to effectively convey current status and historical trends to leadership, users, and data team. Collaborate with platform, software, and other data engineers to (re)configure data ingestion pipelines to be more reliable. Comfortable working with data in a variety of formats including Excel, CSV, JSON, and XML. Support the incident management process to ensure that incidents documented and resolved quickly. Perform root cause analysis to understand and prevent repeated...

Description SAIC is seeking external and incumbent talent to be considered for positions to support the FDIC ISS Program. This has recently been awarded to SAIC! These positions will provide critical IT operational services in support of FDIC initiatives, ensuring the effective delivery of IT services spanning several core task areas, including: Data Center Operations - Operations, maintenance, and optimization of on-premise and hybrid cloud environments. Network Engineering and Operations - Design, implementation, and support of advanced network infrastructure, ensuring reliable connectivity and security. Unified Communications - Management of enterprise voice, video, and collaboration tools across a distributed workforce. Client Services - Including deskside support, hardware deployment, and end-user support services. Service Desk Operations - Comprehensive help desk services, incident resolution, and customer experience improvement....

Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role is fully ONSITE in Washington, DC. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service...

Description SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois approximately 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will join the Service Desk team and under supervision assist users experiencing a service disruption or requesting a service and/or a service change. The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times. Responsibilities: Provides technical support to field engineers,...