223 customer service jobs found

Description SAIC is seeking a Project Integration Specialist to support our customer at Kirtland AFB, NM . As the Technical Project Engineer for the Space Systems Command, your responsibility is to support and oversee all information technology aspects of ground system integration and maintenance. You will work closely with a team of engineers and technicians to ensure the success of the mission. Your job includes designing and implementing new technology solutions, troubleshooting technical issues, and providing technical support. You will also be responsible for ensuring that all systems are running smoothly and efficiently, as well as staying up to date with the latest advancements in ground and cloud-based technology. Your role is crucial in maintaining the operation of space systems, and your innovative ideas and problem-solving skills will be highly valued. Primary Activities Work with cross functional teams (networking, systems admins, cyber, hardware, etc.)...

Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA. Essential Functions/Job Duties: Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures...

Description SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site inn San Diego, CA. Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner. Manage Jira board and ticket flow to ensure uptime on all systems. Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters. Step in to solve IT related issues for our cutting-edge data and software services platforms....

Description SAIC is seeking a Logistics Analyst for our Charleston, SC customer site. The Logistics Analyst will: Oversee the receipt and delivery of inbound/outbound goods; This position will be responsible for developing and maintaining program specific logistics technical documentation, such as: Logistics Schedules, Action Item Tracking Sheets, Program Briefs & Presentations. Calculating procurement lead time, repair turnaround time. Cross-training and backup of other employees. Coordinate with carriers and freight forwarders to schedule pick-up of goods; Arranges for movement of freight to consignee/agent and updates the system with information; Processes necessary invoices to appropriate office for payment; Assist and evaluate needs with shipping points, services, weights and freight permits, and other information needed. Controls the efficient flow of goods, services, and information between points of origin through customer placement to meet customer...

Description We are seeking a highly motivated Cloud Management Architect to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Cloud Management Architect , you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Advising senior business and technical personnel to aid in the delivery of robust, scalable cloud architectures that meet or exceed mission requirements...

Description SAIC is looking for a Field Service Technician to support the AC-130 gunship located at Cannon Air Force Base in New Mexico . NOTE: Position is located full time at Cannon AFB. JOB RESPONSIBLITES: Interfaces with the customer to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB. Provides on-site technical support for weapons and...

Description SAIC is looking for a Field Service Technician to support the AC-130 gunship located at Cannon Air Force Base in New Mexico . NOTE: Position is located full time at Cannon AFB. JOB RESPONSIBLITES: Interfaces with the customer to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB. Provides on-site technical support for weapons and...

Description SAIC is looking for a Field Service Technician to support the AC-130 gunship located at Cannon Air Force Base in New Mexico . NOTE: Position is located full time at Cannon AFB. JOB RESPONSIBLITES: Interfaces with the customer to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB. Provides on-site technical support for weapons and...

Description SAIC is looking for a Field Service Technician to support the AC-130 gunship located at Cannon Air Force Base in New Mexico . NOTE: Position is located full time at Cannon AFB. JOB RESPONSIBLITES: Interfaces with the customer to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB. Provides on-site technical support for weapons and...

Description We are seeking a detail-oriented and highly organized Stock Plan Administrator to manage and support the administration of our equity compensation and deferred compensation programs. The ideal candidate will assist with day-to-day stock plan operations, including maintaining equity records, processing transactions, and providing support to employees, executives, and stakeholders. This role will report to Executive Director, Executive Compensation and work closely with Principal, Stock Plan Administrator. This position offers a remote work arrangement, with travel once annually for team meetings. Key Responsibilities: Equity Program Administration: Assist with the administration of the company's equity programs, including stock options, restricted stock units (RSUs), performance restricted stock units (PSUs), and Employee Stock Purchase Plans (ESPP). Maintain accurate and up-to-date equity records in equity software platforms. Deferred Comp Administration:...

Description SAIC is seeking a Senior Communications Project Engineer. In this role, you will play a vital role in implementing new communications technologies in an innovative future space architecture by leading a team of technical subject matter experts defining enterprise interoperability standards for space-space and space-ground communications and developing and executing a communications technology development strategy. This position is located in Chantilly, VA and requires an active TS/SCI clearance with Polygraph. Job Duties include: Produce and execute project plans. Lead weekly team status update meetings with customers. Facilitate technical interchange meetings between customer subject matter experts and developers; capture, assign, and track to completion action items; capture and publish meeting notes. Curate and maintain project information using enterprise collaboration and project management tools. Curate and adjudicate comments to draft...

Description SAIC is currently seeking a motivated, career and customer-oriented Help Desk Analyst (Senior) to join our team to begin an exciting and challenging career in Ashburn, VA. The organization is a fast-paced, changing environment supporting dozens of systems serving thousands of users at numerous government agencies. Superior customer service and verbal skills are required. This position requires ability to work independently as well as within groups. Accuracy and close attention to detail, timeliness, and professionalism in all areas of the support activity is imperative. Work as tier 2 support with advanced knowledge to respond to incoming client and customer requests and tickets (identify, research, and resolve technical support issues) Act as a direct interface to business users for IT support issues Create user accounts, grant and revoke system access, lock and unlock accounts Troubleshoot and escalate (as needed) application issues, isolating and...

Description SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. SAIC is seeking an experienced Policy Analyst to support our customer in an exciting, high-priority, high-visibility office. This position will support an office charged with the stand up of new facilities. In this role, you will provide expert advice and assistance with strategic planning, policy, and business analysis required to establish the Joint Program Management Office (J-PMO) structure and create the J-PMO documentation. This position requires an active TS/SCI and is a great opportunity to be sponsored for a polygraph. Responsibilities include: Establishment of J-PMO goals, objectives, and...

Description SAIC has an immediate opening for a Senior Systems Administrator to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at MacDill AFB, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCOM, J64 VIPER, and ultimately the end-users who operate around the globe 24x7x365....

Description The Security Manager is responsible for managing and executing the organization's industrial, personnel, information, and operational security functions while administering the Command's Foreign Disclosure Program under the direction of the Foreign Disclosure Officer (FDO). This role ensures compliance with applicable Department of Defense (DoD), national security, foreign disclosure, export control, and classified information protection requirements. The position serves as a key advisor to leadership on security risk, classified program protection, release authorization, and disclosure coordination involving foreign governments, coalition partners, and international stakeholders. The individual in this role balances operational mission support with rigorous compliance, ensuring that security processes and foreign disclosure decisions are timely, accurate, documented, and aligned with governing policy. This is a high-visibility role requiring sound judgment,...

Description SAIC is seeking an experienced Data Scientist to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site Honolulu, Hawaii. Responsibilities Essential Functions/Job Duties: Develops and implements data analytics techniques and applications to transform raw data into meaningful information using data-oriented programming languages and visualization software. Highly desirable for candidate with experience with AI/ML to design, train, test, and deploy AI and ML models to extract insights and predictions from structured, unstructured, and classified data sources. Apply techniques such as natural language processing (NLP), image recognition, neural networks, and predictive analytics to enhance decision-making processes across diverse DoD missions. Experience with classified data feeds, ensuring the proper handling of sensitive information to remain compliant with DoD and national security...

Description SAIC is seeking you, our latest Help Desk Technician on the Horizon Program to support the United States Space Force's Program Executive Office for Space Domain Aware and Combat Power portfolio in El Segundo, CA . If you like computers, software testing, or just about anything information technology related in the Space and Ground systems field, then this could be the right job for you. Fun stuff you will do on the job: Provide critical call center support for complex environments, operating systems, servers and workstations. Coordinates and performs complex software installations and upgrades to operating systems and layered software packages. Schedules, installations and upgrades in accordance with established IT policies and procedures. Monitors and reports issues to system owners to ensure optimum performance levels and system integrity while minimizing downtime. Ensures workstation/server data integrity by evaluating, implementing, and managing...

Description SAIC is seeking an EIT Mission Manager IT Service Management effort for the Joint Communications Service Element (JCSE) located at Macdill Air Force Base (AFB) in Florida. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. The EIT Mission Lead will provide comprehensive and direct support for the JCSE garrison mission The successful candidate will provide their EIT expertise with the Mission team providing all facets of customer service including installing, maintaining, monitoring, and troubleshooting of telecommunications systems. Responsibilities: Lead day to day MITS garrison IT operations supporting JCSE headquarters, training facilities, and mission preparation environments. Lead a team of personnel across service desk,...

Description SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. Roles include managing customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026. Positions are contingent pending contract award. A majority of the opportunities are in the Washington DC Metropolitan Area (WDCMA). Some work may be performed remotely, subject to Government approval. This role directly supports Task Order execution by ensuring efficient program administration, effective coordination with Government stakeholders, and consistent delivery of high quality program artifacts. Job Responsibilities: Schedule, coordinate, and host a Project Kick-Off Meeting. Provide an introduction between the contractor personnel and Government personnel who will be...

Description SAIC is proud to support the Federal Deposit Insurance Corporation (FDIC) under the newly awarded Information Security Services (ISS) contract, providing innovative solutions to strengthen and safeguard the nation's banking system. We are seeking passionate and talented professionals to join our team in delivering cutting-edge cybersecurity, IT operations, and risk management services. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the FDIC's mission of maintaining public confidence in the financial system. Responsibilities: Contractor personnel will provide continuous 24x7x365 monitoring and support for all designated IT Services. Service Desk analysts will deliver first-level technical support, ensure timely incident and request handling, and maintain a professional, customer-focused approach in all interactions. Provide first-line technical support for incidents and service requests...