17 customer service jobs found

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion- Love what you do Empowerment- Decide and act Integrity- Be real Inclusion- Embrace differences...

Description SAIC has an opportunity for a secret cleared Service Desk Hardware Lead position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating with logistics for return of broken/old equipment. Qualifications Required Qualifications: Must have a CompTIA A+ certification and a CompTIA Sec+ certification Must be able to communicate effectively via telephone or in person Must be able to present themselves in a professional manner Must be willing (if needed) to commute to a different location on Peterson SFB Ability to adapt in a fast pace and high demand environment Performing tier 1 troubleshooting at the physical layer Understands the functional difference and capabilities of both Android and Apple IOS systems. Knowledge of and...

Description SAIC is seeking a Service Management Office (SMO) Lead onsite in Colorado Springs. You will oversee and ensure the successful delivery of IT Service Management (ITSM) processes for a large-scale Enterprise IT service contract. This role focuses on optimizing and aligning Problem Management, Incident Management, Knowledge Management, Service Request Management, and Change Management practices to ITIL best practices, contractual obligations, and customer satisfaction goals. The SMO Lead will serve as the central point of coordination for service improvement initiatives, process governance, and collaboration across various functional and technical teams to achieve operational excellence. You will directly oversee the dedicated leads for Incident Management, Service Request Management, Problem Management, Knowledge Management, and Change Management, ensuring cohesive execution, accountability, and alignment across all service management disciplines....

Description SAIC has an opportunity on our NORAD/NITES newly awarded program for a Communications Technician onsite in Colorado Springs. In this role, you will serve as 24/7 immediate response information technology support technician for the NORAD & US NORTHCOM Headquarters Joint Operation Center (JOC). Supporting senior Civilian and Military personnel, provide technical assistance for NIPR/SIPR client maintenance and support, as well as virtual machine troubleshooting for virtual desktop infrastructures, network and server degradation, and software misconfigurations. Provides technical support and troubleshooting for all hardware, workstations, networks, peripheral devices, Crestron /VTC feeds, secured phones, applications, and printer management. Performs system configuration for VDI and profile issues, with experienced knowledge on modifications for security group policy and accesses elevated token privileges for Tiers 1 & 2 administration. Responsibilities:...

Description SAIC is seeking an Operations Officer to join the Space and Intelligence Business Group. You would work on a joint Intelligence Community (IC) and Department of War (DoW) crown jewel program providing highly specialized space/counter-space engineering, scientific, and analytical services from Denver, Colorado. We support the Nation's leading-edge IC and DoW space programs and offer compelling, deep-technical work that has direct influence and impact on program development and operations. Our team has Subject Matter Experts (SMEs) across a variety of disciplines, including engineering, physics, mathematics, RF, optics, space acquisition and operations, and intelligence collection and analysis. This Operations Office r will work in a collaborative team-focused environment of U.S. Government civilians and contractors solving applied technical problems and developing usable solutions for multiple space-related capabilities and threats. This person will possess...

Description SAIC seeks a highly experienced and energetic Senior System Administrator to support the US Space Force, Space Systems Command, in performing operational maintenance and sustainment of ground-based radars critical to US and Allied strategic missile surveillance, warning, defense, and space surveillance missions. In support of the government customer, the SAIC Program Manager, and the Chief Engineer; the System Administrator is responsible for troubleshooting and repair of hardware systems that require the integration of diverse and complex components. This position is located onsite in Colorado Springs and requires frequent domestic and international travel with limited notice. Job Duties Install, configure, maintain, and troubleshoot Windows/Linux servers, workstations and networked systems Create, repair and manager user accounts, permissions, groups, Active Directory and access controls Implement security controls, patch systems, manage protection and...

Description SAIC has an opportunity for a Space Systems Engineer in Colorado Springs, CO to join an elite team providing Systems Engineering and Technical Advisory (SETA) services focused on protection of space systems and support for systems engineering activities. The successful candidate will: Directly contribute to government's mission success through comprehensive analysis, thought leadership and proactive action. Assist in planning and oversight of the government's systems engineering efforts. Support space protection and mission integration as directed by the government. Review documentation, represent government interests in forums that support streamlined delivery of new capabilities and standardization of integration efforts. Qualifications Must be a US Citizen Active TS/SCI clearance with polygraph Bachelor's degree in science, technology, engineering, mathematics (STEM) or relevant field, and nine...

Description SAIC's Solutions & Technology group is seeking an experienced Solutions Architect to join the Solutions & Technology group. This role can be worked remotely in the United States for the right candidate. Candidates located in the Colorado Springs/ Denver Colorado area are preferred. Reporting directly to Air Force, Space, and Intel CTO organization, this individual will serve as a technical cornerstone of SAIC's capture and proposal efforts, translating complex government requirements into compelling, winning technical solutions. This role demands a self-starter who thrives in ambiguous environments and can architect innovative solutions from the ground up across a diverse portfolio of government opportunities. Candidates must have an active TS Clearance with the ability to get a TS/SCI Key Responsibilites: Lead technical solution development for new captures and proposals in response to government RFPs, RFIs, and Sources Sought notices in support of...

Description SAIC's Solutions & Technology group is seeking an experienced Solutions Architect to join the Solutions & Technology group. This role can be worked remotely in the United States for the right candidate. Candidates located in the Colorado Springs/ Denver Colorado area are preferred. Reporting directly to Air Force, Space, and Intel CTO organization, this individual will serve as a technical cornerstone of SAIC's capture and proposal efforts, translating complex government requirements into compelling, winning technical solutions. This role demands a self-starter who thrives in ambiguous environments and can architect innovative solutions from the ground up across a diverse portfolio of government opportunities. Candidates must have an active TS Clearance with the ability to get a TS/SCI Key Responsibilites: Lead technical solution development for new captures and proposals in response to government RFPs, RFIs, and Sources Sought notices in support of...

Description SAIC is seeking a Principal Systems Engineer onsite in Colorado Springs, CO with experience in space operations, space system sustainment or space acquisitions to join the Positioning, Navigation, and Timing (PNT) Systems Engineering & Integration (SE&I) Team. PNT SE&I provides engineering, integration, technical analysis, and subject matter expertise (SME) support to the US Space Force. As a member of our PNT SE&I Team, you'll work in a fast-paced environment with Government personnel and systems engineers to provide systems engineering and analysis services to include system development, enterprise and system architecture, acquisition, testing, operations, and sustainment support for existing and new capabilities. You will also provide an enterprise perspective for identification and review of risks and risk mitigation plans and work to institutionalize systems engineering best practices across the organization. Major duties of this...

Description SAIC is seeking a senior Multi-Disciplinary Optical Engineer to join the Space and Intelligence Business Group. You would work on a joint Intelligence Community (IC) and Department of Defense (DoD) crown jewel program providing highly specialized space/counter-space engineering, scientific, and analytical services from Aurora/Denver, Colorado. We support the Nation's leading-edge IC and DoD space programs and offer compelling, deep-technical work that has direct influence and impact on program development and operations. Our team has Subject Matter Experts (SMEs) across a variety of disciplines, including physics, math, RF, optics, space acquisition and operations, and intelligence collection and analysis. The Senior Optical Project Engineer will work in a collaborative team-focused environment of U.S. Government civilians and contractors solving applied technical problems and developing usable solutions for multiple space-related capabilities and threats. The...

Description SAIC is seeking a Cloud Engineer to support the AF TENCAP HOPE 2.0 contract onsite in Colorado Springs, CO. The AF TENCAP HOPE 2.0 contract bridges intelligence community collection architectures, capabilities, and technologies with DoD operational and tactical requirements. This effort will deliver rapid, innovative, and cost-effective capabilities to meet warfighter needs, and will include bringing national capabilities to bear across all warfighting domains spanning intelligence, surveillance, reconnaissance, combat applications, battlespace awareness, command and control, multi-level security and mission programs. The Cloud Engineer will be a part of a close team that maintains, enhances and upgrades a myriad of applications and services, in an enterprise environment. As part of the team, you will participate in implementation and maintenance of On-Prem Cloud and IT Infrastructure to support the customer. Responsibilities: Provide mid to top-tier...

Description SAIC is seeking a Ground Systems Engineer to work on complex projects crucial to our national security objectives. They will provide Systems Engineering and Technical Advisory (SETA) services to assist the government in implementing and executing systems engineering processes to integrate capabilities into the operational baseline at a customer facility in Denver, CO . Primary Responsibilities: Support Chief Engineer and ground system organization leadership in executing systems engineering activities to integrate mission systems across site. Analyze and document site system architecture and impacts associated with system updates/deliveries. Collaborate with Headquarters Directorates, site organizations, and mission partners to ensure understanding of project requirements and risks (cost, schedule, technical) Plan and evaluate budget recommendations to include risk assessments; research, prepare, coordinate, and advocate for...

Description SAIC is seeking a highly motivated, Deputy Program Manger to join the Space and Intelligence Business Group. You would work on a joint Intelligence Community (IC) and Department of War (DoW) crown jewel program providing highly specialized space/counter-space engineering, scientific, and analytical services from Denver, Colorado. We support the Nation's leading-edge IC and DoW space programs and offer compelling, deep-technical work that has direct influence and impact on program development and operations. Our team has Subject Matter Experts (SMEs) across a variety of disciplines, including engineering, physics, mathematics, RF, optics, space acquisition and operations, and intelligence collection and analysis. Together, we support the most advanced IC and DoW space programs, offering profound technical work with significant national impact. This position requires a TS/SCI security clearance, with Polygraph preferred. Key Responsibilities include but are not...

Description SAIC is seeking a Space Mission Analysis Lead to join the National Security and Space Sector (NSS). You would work on a joint Intelligence Community (IC) and Department of Defense (DoD) crown jewel program providing highly specialized space/counter-space engineering, scientific, and analytical services from Aurora, Colorado. We support the Nation's leading edge IC and DoD space programs and offer compelling, deep-technical work that has direct influence and impact on program development and operations. Our team has Subject Matter Experts (SMEs) across a variety of disciplines, including physics, math, RF, optics, space acquisition and operations, and intelligence collection and analysis. This Space Systems Mission Engineer Lead will work in a collaborative team-focused environment of U.S. Government civilians and contractors solving applied technical problems and developing usable solutions for multiple space-related capabilities and threats. The ideal candidate...

Description SAIC is seeking a Radar Phenomenology Engineer to join the National Security and Space Sector (NSS). You would work on a joint Intelligence Community (IC) and Department of Defense (DoD) crown jewel program providing highly specialized space/counter-space engineering, scientific, and analytical services from Aurora, Colorado. We support the Nation's leading-edge IC and DoD space programs and offer compelling, deep-technical work that has direct influence and impact on program development and operations. Our team has Subject Matter Experts (SMEs) across a variety of disciplines, including physics, math, RF, optics, space acquisition and operations, and intelligence collection and analysis. This Radar Phenomenology Engineer will work in a collaborative team-focused environment of U.S. Government civilians and contractors solving applied technical problems and developing usable solutions for multiple space-related capabilities and threats. The ideal candidate...

Description SAIC is seeking a Mid-Level IT Systems Engineer to join our team of diverse IT professionals in delivering innovative solutions to modernize and optimize critical systems for our customers. The ideal candidate will have hands-on experience in systems engineering, strong technical acumen, and a passion for advancing enterprise IT architecture with a focus on modernization, scalability, and resilience. The selected candidate will be instrumental in the design, implementation, and sustainment of next-generation IT systems that support mission-critical operations. The role offers an exciting opportunity to work in a dynamic and collaborative environment embracing leading-edge technologies and methodologies. Key Responsibilities Systems Engineering & Design: Perform systems engineering activities, including requirements analysis, architecture design, and system integration for IT modernization initiatives. Collaborate with stakeholders to develop...