15 customer service jobs found

Description SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Washington D.C. Duties: The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support. The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Consults with users to determine if existing hardware/software meets specifications required to support functionality for system effectiveness given the existing network...

Description SAIC is looking for a Configuration Management Specialist. The candidate must be able to manage multiple assignments simultaneously while working independently with Program Team members. The ideal candidate must possess and demonstrate a clear understanding of the Software Development Lifecycle necessary to perform configuration management (CM). The ideal candidate must have the soft skills to positively interact with program team members and our client. Specific Roles & Responsibilities: Administer IBM Rational ClearCase/ClearQuest tools in each environment including applying fix packs and upgrades. Perform ClearCase and ClearQuest tool enhancements and customization using Visual Basic, VBScript, Perl and SQL. Execute on-demand builds/deployment (for J2EE and .Net applications) in accordance with CM procedures. Carry out Configuration Management QA of artifacts. Control changes and maintain the integrity of all application development & program...

Description SAIC is seeking a Senior Desk Side Engineer to provide advanced Tier 2 and Tier 3 technical support to end users in a fast-paced environment. The role serves as the primary escalation point for junior and mid-level engineers, diagnosing and resolving hardware, software, and platform issues across Windows, macOS, and mobile devices. This position includes assisting with the organization's transition to Google Workspace, managing lifecycle activities, and ensuring exceptional service delivery. This is an onsite role, covering the 10:00 AM - 7:00 PM shift with core support hours from 7:00 AM to 7:00 PM. Key Responsibilities: Provide Tier 2 and Tier 3 deskside support for end-user workstations, laptops, macOS devices, and mobile devices (iPhones/iPads). Diagnose and resolve hardware and software issues, including troubleshooting for Microsoft Windows 10/11 and macOS platforms. Assist users with the transition to and daily use of Google Workspace (Gmail, Drive,...

Description SAIC is looking for a Mail Engineer supporting the SAIC EITSS contract with U.S. Department of Transportation in Washington D.C. Responsible for supporting all messaging services. Supports the design of messaging architecture and implements enhancements. Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system. Executes mail engineering and operational tasks daily. Potential candidate is expected to work on-site at DOT HQ 2 days/week. Top Qualifications, Skills, Experience or Certifications: Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance. Must have minimum of 8 years of experience supporting Enterprise Messaging Services. Certified in Microsoft O365 or equivalent. Qualifications Job Role...

Description SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. The Operations Manager's key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency. Duties and Responsibilities: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and...

Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role is fully ONSITE in Washington, DC. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service...

Description SAIC is seeking a well-seasoned Senior Windows System Engineer with experience in Microsoft Cloud Technologies to support Pension Benefit Guaranty Corporation (PBGC) in Washington, DC. As a senior member of the Enterprise Support Services (ESS) team, you will work within the ESS team, interacting with peer teams and partner groups, scaling and deploying improvement, consolidation, migration and break/fix efforts within the enterprise. This role requires an in-depth knowledge of Microsoft Server Architecture, PowerShell Scripting, Active Directory, and Workstation Management. The right candidate will have the ability to adapt to changing technology and apply it to customer needs. Great communication, personal skills and a focus on customer service are a must. The successful candidate will be a self-starter, someone experienced and capable of taking ownership of complex issues with flexibility in a fast-paced environment. Description of Duties: Lead and...

Description T he Vanguard 2.2.1 program has an opening for a VTS (Video Teleconferencing Services) Technician to support the Department of State (DOS) Bureau of Diplomatic Technology (DT). The qualified person will support the daily responsibilities of the VTS Technician to include working/coordinating with a team of Tier II technicians and operational staff to support the DT mission. The VTS Technician will provide knowledge and technical support to video associated teleconference (VTS) equipment and customers. Equipment may include large monitors/displays, projectors, video cameras, and hardware located within the DOS video conferencing rooms. This role is Monday-Friday 7:00am-3:00pm and allows 1 day of telework. Travel may be required to other U.S. Department of State annexes. Most locations are within walking distance, and shuttle service is available for sites located in Rosslyn. Description of Duties: Provide Tier I & Tier II support to Department of State at...

Description The Senior SharePoint Designer/Administrator will support the Vanguard 2025 contract in the Network Technologies office of US Department of State. The SharePoint Designer/Administrator will report to the Vanguard Program Management Office and will assist in the daily application management, administration, and project-oriented support of relevant frontend SharePoint tenant environments and Power Platform workspaces. This is not a backend infrastructure/architecture/hardware/server administrator position. This role is primarily remote, but candidate must be located within the Washington, DC metro area to report into the office (Washington, DC or Springfield, VA) as needed on short notice. Description of Duties: Designs and implements tools and technologies to promote knowledge management and collaboration within the organization Serve as point of contact and Tier 1-3 support for Microsoft SharePoint Online service requests Perform routine and complex...

Description SAIC is seeking Cloud Administrators to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS. This position will be located in the National Capital Region. Please note that this is contingent upon contract award, with an anticipated decision expected by Winter/ Spring 2026. The Cloud Administrator responsibilities include, but are not limited to: Designs, plans, and integrates cloud computing and virtualization systems Provides specific, detailed information for hardware and software selection, cloud service provider selection, implementation techniques,...

Description We are seeking an IT Technical Writer responsible for researching, writing, and editing materials for related IT processes, plans, procedures, work instructions, knowledge articles, reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation. Obtains technical data from independent observation, review with technical staff members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards. Revises text and recommend changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance on all materials. Note that this role is 5 days onsite (DOT HQ in Washington D.C.) Desired Skills: Able to facilitate IT service...

Description The cloud platform architect is responsible for designing and building out the infrastructure that will support the supported systems/applications operations. The systems architect ensures the design and build of the infrastructure meets NIST and DOI security requirements. They are responsible for recommending new cloud services to better enhance the customers requirements. They are responsible for developing and implementing complex solutions to meet customer's needs utilizing AWS Commercial and GovCloud Native Services. Qualifications Required: - Bachelors in computer science or related field - Must possess or be able to achieve a DOI Public Trust level of clearance. - Must have 9 years of experience in understanding how to architect IT systems in an AWS cloud environment. -Experience must include developing and implementing complex solutions to meet customer's needs utilizing AWS Commercial and GovCloud Native Services. This includes designing,...

Description We are seeking a talented and motivated GeoPlatform Cloud Engineer to join our team. The successful candidate will support the design, deployment, modernization, and maintenance of cloud-based solutions for the National Geospatial Platform (GeoPlatform) and related geospatial initiatives. The ideal candidate will bring expertise in cloud-native architectures, geospatial services, big data processing, and automation, while providing scalable, secure, and innovative solutions for geospatial data management, analysis, and visualization. As a critical member of the team, the GeoPlatform Cloud Engineer will focus on delivering robust cloud functions and workflows, ensuring the availability, reliability, and security of the platform while enabling cutting-edge geospatial capabilities. Duties: Design, build, and implement infrastructure and services within cloud platforms (e.g., AWS, Azure, Google Cloud Platform) to enhance GeoPlatform capabilities....

Description SAIC is seeking incumbents and external talent to join the MAJESIC Joint Program Office (JPO) Team in the areas of General Support Services, Security Support Services, and Information Technology (IT) Support Services. These positions are contingent on award and funding . The work is to be performed at the customer sites in the National Capital Region (NCR), Kitsap County, WA, and Ventura County, CA. MAJESTIC JPO Support Services will provide exceptional services and assist in the transformation and modernization of the JPO's business practices; ensure secure operations throughout the JPO including personnel, physical, and information security; and deliver an integrated approach to leverage technology as a strategic asset, driving innovation, productivity and resilience in the face of evolving challenges in the digital landscape. The types of positions we will be hiring for include: General Support Services: Administrative Assistant,...

Description The Application Vulnerability Assessment Program (AVAP) Engineer is responsible for operating and securing the program's application security platforms, including OpenText Fortify, OWASP Dependency-Track, and any future application security tools, deployed in containerized and virtualized environments within Azure Kubernetes Service (AKS). This role manages Kubernetes-based infrastructure (AKS), container image pipelines, and automation through Infrastructure-as-Code and CI/CD (Azure DevOps) to ensure resilient, scalable, and compliant deployments. The engineer will perform system administration for both Windows and Linux environments, enforce security and compliance requirements aligned to federal standards, and maintain runbooks, SOPs, and metrics to support operational excellence. In addition, the role supports AVAP customers by troubleshooting platform issues to minimize downtime and ensure mission-critical vulnerability assessment services remain highly...