9 customer service jobs found

Description SAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world-class service experiences. Job Duties: Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows. Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS. Develop and maintain integrations with third-party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone,...

Description We are seeking an experienced and highly motivated Deskside Support and IT Asset Manager to oversee and manage the IT endpoint troubleshooting and asset management functions supporting a federal civilian government client. This role combines leadership, technical expertise, and operational oversight to ensure seamless delivery of exceptional IT service desk support and efficient management of the organization's IT assets. The ideal candidate will have solid experience in deskside operations, IT asset management, and ServiceNow platform utilization. They will be responsible for managing a team of approximately 30 geographically dispersed IT professionals while ensuring adherence to ITIL v4 standards and supporting overall organizational IT service goals. Key Responsibilities: Deskside Support Operations Manage the daily operations of deskside support, providing Tier 1, Tier 2, and Tier 3 IT support across various locations. Establish and enforce service...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...

Description RESPONSIBILITIES: Coordinate Executive/VIP Support Team day-to-day operations Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone and iPad) and deployable network communication systems, strategic and tactical multi-channel satellite communication systems (BGAN terminals), secure telephone equipment, video conferencing, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities. Under very minimal to no supervision, provide support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems. Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage work flow in timely and professional manner. Responsible for documenting, upgrading and replacing hardware and...

Description SAIC has an exciting opportunity for an AI Solutions Engineer to help us transform the way work is done for one of our major government clients. The AI Solutions Engineer will assist with building the AI capabilities used by end-users, administrators, and the application development community. Our client is committed to a journey that will modernize hundreds of legacy applications with unprecedented speed, digitize low-to-no-tech business processes, and outfit the organization with cutting edge tools for planning and decision making. The ideal candidate will have a strong background in traditional application development practices, expertise configuring an agentic harness, and an understanding of the business challenges associated with adopting AI. This position is a fully onsite role at the customer location in Washington DC. Experience with frontier models and tools such as Claude Code, Codex, OpenCode, or Cursor is essential. Design and configure enterprise AI...

Description SAIC's Business Management Contracts & Procurement Team represents the full depth and breadth of the acquisition value chain - from the sell side (customer engagement and strategy development) to the buy side (program execution, strategic alliances, supply chain management and subcontractor development). We are the full acquisition organization that supports our external and internal customer mission. Our dynamic team of acquisition professionals support SAIC's key business areas and enterprise growth strategy. SAIC's Contracts & Procurement organization is seeking an experienced and highly adaptable leader to support its Air Force, Space, and National Intelligence (BG). This position will support cradle to grave contract and subcontract bid & proposal as well as execution focusing on initiatives that drive growth for the organization. Position Description: The position will be responsible leading and overseeing high complexity and...

Description SAIC is looking for a Task Order Manager to oversee a portfolio of FAA ATEPS Task Orders with responsibility for cost, schedule, performance and growth. The role is hybrid and requires at least 2 days/week onsite in Washington, DC. The Task Order Manager is responsible for planning, coordinating, and overseeing all aspects of assigned task orders to ensure successful delivery of contractual requirements, schedule adherence, quality performance, and customer satisfaction. This role leads continuous process improvement activities and leverages AI tools and automation solutions to improve operational efficiency, reporting accuracy, workforce productivity, and program performance. Key Responsibilities Program & Task Order Management: Manage day-to-day execution of task orders, ensuring compliance with contract requirements, service level agreements, and performance metrics. Serve as the primary point of contact for government customers, stakeholders,...

Description Step into the role of a Senior-Level CyberArk Engineer, where you will play a crucial supporting role in enhancing the Department of Transportation's (DOT) cybersecurity infrastructure. Working alongside senior engineers, you'll contribute to the deployment and ongoing maintenance of a sophisticated Privileged Access Management (PAM) solution. This role will see you engaging with key stakeholders, including DHS CISA integrators, to ensure the PAM system operates flawlessly across development, testing, and production environments. Your daily responsibilities will involve assisting with the management of roles and safes, helping deploy software updates, and contributing to the preparation of reports that highlight the performance and security of the PAM tool. Additionally, you'll be involved in identifying and mitigating security vulnerabilities, providing essential support for on-call troubleshooting and remediation efforts related to the PAM solution. You'll also...

Description SAIC is seeking a VMware Engineer to support the Department of State (DoS) under the Vanguard 2.2.1 contract. The Vanguard program delivers integrated systems, cybersecurity, and infrastructure support for the DoS Diplomatic Technology (DT) program. The DT program enables the Department to execute its foreign policy mission by providing enterprise architecture, engineering, operations, and maintenance services across data centers, compute, storage, networks, security, and enterprise applications. The selected candidate will lead the design, implementation, and optimization of enterprise virtualization solutions leveraging VMware and enterprise storage technologies. This role requires evaluating emerging technologies and integrating innovative solutions to enhance performance, security, and cost efficiency in support of the Department's modernization initiatives. This role is onsite in Springfield, VA and may require some local travel. Note: This position is...