3 customer service jobs found

Description SAIC is seeking an experienced Data Ops Engineer to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site in Oahu, Hawaii. Aid the team in delivering continual data feeds to users and monitoring the status of the health of data quality and overall data ingest. Visualize, interpret, and report data findings in dynamic reports. Employ a variety of data manipulation and visualization tools to effectively convey current status and historical trends to leadership, users, and data team. Collaborate with platform, software, and other data engineers to (re)configure data ingestion pipelines to be more reliable. Comfortable working with data in a variety of formats including Excel, CSV, JSON, and XML. Support the incident management process to ensure that incidents documented and resolved quickly. Perform root cause analysis to understand and prevent repeated...

Description Project: Joint Fires Network Division: Technical Manager Operations and Execution - Operations Support Group Location: Pearl Harbor, HI Role Overview This position serves as a Field Service Representative (FSR) providing on-site operator support and training, technical troubleshooting, and system maintenance for advanced warfighting tools and technologies. Utilizing previous military operational experience as well as system expertise, the FSR acts as the primary technical interface between the JFN development teams and the warfighters during daily operations as well as live, virtual, and constructive (LVC) exercise events. This role ensures that technology transitions and fielding efforts are successful by providing operator training, real-time troubleshooting, system configuration, and feedback to the technical program manager. Essential Job Functions On-Site Operational and Technical Support: Provide on-site operational support and training to specified...

Description SAIC is seeking a Systems Administrator located on Ford Island in Hawaii to support the HQ USINDOPACOM J76, K. Mark Takai Pacific Warfighting Center to enhance and upgrade a myriad of applications and services, in an enterprise environment. As part of team, you will participate in implementation and maintenance of Cloud and On-Prem IT Infrastructure to support the customer. JOB DESCRIPTION: Provide level II and III systems support to Helpdesk and staff of PWC. Create and manage user and group accounts across enclaves of responsibilities. Create and maintain baseline system images and configuration using MDT, MECM, DSC Kickstart, and Ansible. Respond to and implement Cyber Tasking Orders. Apply patches to systems and conduct regression tests. Apply STIGs and conduct regression tests. Set up and monitor backups. Restore files as needed. Routinely test restoral process. Monitor cloud consumption and cost. Monitor hardware health. Monitor...