2 customer service jobs found

Description SAIC has an immediate need for a System Administrator that can troubleshoot and resolve Tier 1-2 operational tickets as part of a 24/7/365 operations located in either location Charleston, SC or New Orleans, LA. This is a hybrid/remote role; however, the candidate MUST be within 30 miles of either location. NOTE: this is a 3rd shift position (12:00a-8:00aEST) Tuesday-Saturday (subject to adjust for peer/customer support) Typical Duties Include: Acknowledge or receive Priority 1 system outages then troubleshoot Troubleshooting system admin related hosting outages and operational tickets Work with application team and other team members to resolve outages Report outages and issues to data center team members, leadership and program teams Perform software updates and patches, as necessary Use of monitoring systems such as SolarWinds and SPLUNK Manage Active Directory, group policy and Account issues Interpret technical information to create...

Description SAIC is seeking a Quality Assurance Technician for our Hanahan, SC location. This role directly supports the Quality System, Quality Assurance, and Quality Control requirements, ensuring all work meets the Government's expectations for customer satisfaction, defect-free products and services, and fully documented quality processes. The specialist acts as a technical quality resource, executing inspections, and documentation tasks required of the contract. Responsibilities: Maintain a compliant quality system supporting customer satisfaction and defect-free products. Maintain documented processes, procedures, and planning artifacts for an auditable QMS. Prepare and deliver QAP and CDRL documentation within required timeframes. Support contract-required capabilities including documented processes, issue tracking, monitoring variations, field performance feedback, root-cause analysis, and continuous improvement. Execute inspections...