7 customer service jobs found

Description Seeking a seasoned System Administrator with strong knowledge of creating plans to assure effective management, operations, and maintenance of system and application. We are considering highly technical individuals who possess leadership skills and a positive attitude. Veterans are encouraged to apply. RESPONSIBILITES: Knowledge of IIS and Windows Server technologies Scripting experience, with preference to PowerShell Experience installing, supporting, and troubleshooting Commercial Off The Shelf products (COTS) Agility mindset towards solving problems that might extend beyond one's assigned specialty Participate in technical research and development to enable continuous innovation within the infrastructure. Resolve a wide range of system hardware and application technology issues in a fast-paced environment Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational SLAs Troubleshooting ranges from...

Description Help support our nation's Veterans by joining our high-performance, Healthcare technology team. SAIC has an opening for an EDI Analyst who will be required to respond to end-user requests for assistance in the operation and functionality with both Tier 1 and Tier 2 level support with EDI transactions using the Accredited Standards Committee (ASC) X12 Excellent customer service skills and critical thinking required to be successful. The candidate must be able to assist in clearing Tier 1 and Tier 2 trouble tickets. The candidate must be able to effectively interact with the customer/ user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team. The candidate must possess effective communication skills, attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel. Key Responsibilities: Provide first level of support...

Description SAIC is looking for a Field Service Technician to support the AC-130 gunship located at Cannon Air Force Base in New Mexico . NOTE: Position is located full time at Cannon AFB. JOB RESPONSIBLITES: Interfaces with the customer to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB. Provides on-site technical support for weapons and...

Description SAIC is looking for a Field Service Technician to support the AC-130 gunship located at Cannon Air Force Base in New Mexico . NOTE: Position is located full time at Cannon AFB. JOB RESPONSIBLITES: Interfaces with the customer to handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Provides technical support for the 30mm and 105mm weapons systems in the areas of field service, troubleshooting, maintenance, and training support to the Air Force squadron at Cannon AFB. Provides on-site technical support for weapons and...

Description SAIC is seeking a Sr Principal Systems Engineer to provide Systems Engineer Technical Advisor (SETA) services for a critical position on an SAIC's Prime Program supporting the NRO. Job Responsibilities to include: Oversee technical and programmatic interchanges; identify and resolve issues; and provide engineering and technical advice to the customer to achieve innovative capabilities for collection orchestration. Provide Systems engineering and technical support to the Government customer to evolve collection orchestration programs; develop and evaluate system trades and interfaces throughout the program life-cycle. Apply systems analysis and design methodology assessments to identify technical debt, architectural runway and efficiency trade-offs against current and proposed/desired cloud-based software system design. Provide software system design and requirements expertise to support the planning of future systems and architectures, and oversight of...

Description SAIC is searching for a Microsoft Purview Administrator to help support on of our premier customers. The ideal candidate will be responsible for the management and maintenance of our Microsoft Purview applications, with a focus on setting up and maintaining user accounts, ensuring system enhancements, and supporting the Microsoft 365 environment in a highly secure, classified environment. Key Responsibilities Design, implement, and test data governance and compliance policies, including data classification, labeling, and DLP policies. Monitor and optimize these policies to align with regulatory requirements. Deploy and configure Microsoft Purview and integrated Microsoft 365 services. Administer and manage role groups, custom roles, and permissions within the Purview portal. Mitigate risks by protecting sensitive data from internal and external threats. Implement information protection and insider risk management solutions. Respond to data protection incidents...

Description SAIC has an exciting opportunity for a Sr. Business Process Analyst to join a high-performance team that is spearheading our customers (VA) migration to the cloud. Tremendous growth opportunity working within cloud ecosystem and using cutting-edge technologies. Looking for an analyst who can work at scale and with autonomy, who can be a trusted advisor to our client. This is a 100% Remote role. Job Description Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements. Defines and develops business processes, policies, roles and responsibilities, and performance metrics. Conducts analysis of business processes including: Current state analysis Gap analysis Benchmarking Best practices identification Organizational assessment Other related tasks Plans and implements process improvements including: Future state design Change...