125 customer service jobs found

Description We are seeking a highly motivated Cloud Management Architect to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Cloud Management Architect , you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Advising senior business and technical personnel to aid in the delivery of robust, scalable cloud architectures that meet or exceed mission requirements...

Description SAIC is seeking a Senior Communications Project Engineer. In this role, you will play a vital role in implementing new communications technologies in an innovative future space architecture by leading a team of technical subject matter experts defining enterprise interoperability standards for space-space and space-ground communications and developing and executing a communications technology development strategy. This position is located in Chantilly, VA and requires an active TS/SCI clearance with Polygraph. Job Duties include: Produce and execute project plans. Lead weekly team status update meetings with customers. Facilitate technical interchange meetings between customer subject matter experts and developers; capture, assign, and track to completion action items; capture and publish meeting notes. Curate and maintain project information using enterprise collaboration and project management tools. Curate and adjudicate comments to draft...

Description SAIC is currently seeking a motivated, career and customer-oriented Help Desk Analyst (Senior) to join our team to begin an exciting and challenging career in Ashburn, VA. The organization is a fast-paced, changing environment supporting dozens of systems serving thousands of users at numerous government agencies. Superior customer service and verbal skills are required. This position requires ability to work independently as well as within groups. Accuracy and close attention to detail, timeliness, and professionalism in all areas of the support activity is imperative. Work as tier 2 support with advanced knowledge to respond to incoming client and customer requests and tickets (identify, research, and resolve technical support issues) Act as a direct interface to business users for IT support issues Create user accounts, grant and revoke system access, lock and unlock accounts Troubleshoot and escalate (as needed) application issues, isolating and...

Description SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. SAIC is seeking an experienced Policy Analyst to support our customer in an exciting, high-priority, high-visibility office. This position will support an office charged with the stand up of new facilities. In this role, you will provide expert advice and assistance with strategic planning, policy, and business analysis required to establish the Joint Program Management Office (J-PMO) structure and create the J-PMO documentation. This position requires an active TS/SCI and is a great opportunity to be sponsored for a polygraph. Responsibilities include: Establishment of J-PMO goals, objectives, and...

Description SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. Roles include managing customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026. Positions are contingent pending contract award. A majority of the opportunities are in the Washington DC Metropolitan Area (WDCMA). Some work may be performed remotely, subject to Government approval. This role directly supports Task Order execution by ensuring efficient program administration, effective coordination with Government stakeholders, and consistent delivery of high quality program artifacts. Job Responsibilities: Schedule, coordinate, and host a Project Kick-Off Meeting. Provide an introduction between the contractor personnel and Government personnel who will be...

Description SAIC is proud to support the Federal Deposit Insurance Corporation (FDIC) under the newly awarded Information Security Services (ISS) contract, providing innovative solutions to strengthen and safeguard the nation's banking system. We are seeking passionate and talented professionals to join our team in delivering cutting-edge cybersecurity, IT operations, and risk management services. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the FDIC's mission of maintaining public confidence in the financial system. Responsibilities: Contractor personnel will provide continuous 24x7x365 monitoring and support for all designated IT Services. Service Desk analysts will deliver first-level technical support, ensure timely incident and request handling, and maintain a professional, customer-focused approach in all interactions. Provide first-line technical support for incidents and service requests...

Description SAIC is proud to support the Federal Deposit Insurance Corporation (FDIC) under the newly awarded Information Security Services (ISS) contract, providing innovative solutions to strengthen and safeguard the nation's banking system. We are seeking passionate and talented professionals to join our team in delivering cutting-edge cybersecurity, IT operations, and risk management services. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the FDIC's mission of maintaining public confidence in the financial system. A Service Desk II analyst provides advanced first- and second-level technical support within a 24x7x365 IT operations environment. This role handles more complex incidents, mentors' junior analysts, and ensures high-quality customer service while following established ITIL-aligned processes. Key Responsibilities: Respond to and resolve incidents and service requests that require deeper...

Description SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in...

Description SAIC is seeking a skilled and motivated Senior ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The Senior ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must...

Description SAIC is seeking an expert Program Office Human Resources Analyst to support a dynamic System Program Office (SPO) in Chantilly, VA . This position will support acquisition and programmatic activities for a major satellite program. The job requires familiarity with NRO organization, processes, and satellite systems. Responsibilities include: Responsible for monitoring and coordinating correspondence, reports, and related items for the SPO Human Resources Implementing and delivering HR best practices; resolving HR issues when they arise Effectively communicating with leadership to status HR activities Tracking, writing, and coordinating awards and nominations Supporting all SPO business processes and business rhythm Working collaboratively with SPO leadership and internal and external stakeholders Planning, tracking, and driving to closure all HR tasks and products Anticipating what is needed for the SPO to be successful and...

Description SAIC is seeking an experienced Industrial Security Specialist to support our customer's Office of Security. This individual will be required to operate in a diverse security environment. The Industrial Security Specialist Duties will be responsible for the following: Create DoD task order Security Classification Specification (DD Form 254) (or successor forms) as appropriate. Upon request, provide feedback, reviews, and updates of the DD Form 254 (or successor forms). Manage the Industrial Security secure and unclassified customer service phone lines, email accounts, and other forms of communication, as appropriate. Respond to customer/stakeholder requests for assistance/information in a timely manner. Conduct Customer Assistance Visits (CAVs) to CONUS industrial partner locations that re performing classified work off-site in support of customer contracts or other agreements. Perform observations of physical security aspects and provide industrial...

Description SAIC is looking for a Web Developer to support a dynamic Research & Development program in Chantilly, Virginia. This position requires an active TS/SCI with CI Poly. The primary duties are to develop, test, and deploy web solutions using custom scripts, web parts and other advanced tool applications. We are looking for a motivated and self-driven individual with a background in information technology.Applicant needs to have strong customer service and communication skills and the ability to learn new concepts quickly. RESPONSIBILITIES: Perform administration and design of government webpages and knowledge repositories across multiple classified and unclassified domains Manage site permissions, groups, user attributes, and pages/portals Develop and implement on-premises content management workflows, including task management, product review and approval, and posting activity Perform spot-checks and quality assurance of posted content Participate in website...

Description SAIC is seeking an Executive Services Lead to the Program Executive Officer, Low Earth Orbit Systems Program Office (LSPO), Signals Intelligence (SIGINT) Systems Acquisition Directorate at the National Reconnaissance Office. Supports five senior managers responsible for the acquisition, development, and maintenance of a more than 20-billion-dollar national space asset portfolio. Provides direct operational support and acts independently on behalf of the LSPO Director, Deputy Director, Chief of Program Support, and Technical Director to task appropriate staff components. Develops office solutions and provides real-time prioritization when time is of the essence, composes documentation in accordance with government policies and practices and maintains working knowledge of all senior government office interfaces. The incumbent is responsible for overseeing all LSPO front office processes, preparing and updating continually changing project schedules, prioritizing and...

Description SAIC is seeking a Fire Protection Plans Reviewer to join our team in our Chantilly, VA office. This position requires an active TS/SCI clearance with Polygraph. In this role you will be responsible for providing compliance with life safety requirements for the protection of personnel, mission and property through the role of enterprise Authority Having Jurisdiction. Additionally, you will evaluate compliance with applicable federal, state, and local laws and Department of Defense regulations to limit client exposure to civil and criminal liability. The following duties are a representative summary of the primary duties and responsibilities: Serve as a fire protection subject matter expert (SME) for all client locations. Review planning, programming, architectural and engineering design documents, specifications, and other technical documents for proposed construction activities to validate compliance with applicable codes and standards and to...

Description SAIC is seeking a Facilities Manager to maintain the overall strategic vision of our customer's IC Campus and the analyses required to ensure all budgeting, manning, planning, programming and other considerations are accounted for and captured in J-PMO documentation. This position will be responsible for government oversight as well as identifying and prioritizing the coordination of elements between IC Campus partners that may be assessed as measured for increased efficiencies. This position will also rapidly identify and communicate any issues, from the IC Campus development, that pose a risk to the customer's current and future operations. The primary function of this position is to maintain the IC Campus Coordination Matrix or other coordination planning documentation between IC partners. Duties include: Coordinate with customer, IC Partner(s), and Fort Belvoir on topics that will affect those stakeholders. Provide rationale and impact...

Description SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. SAIC is seeking a mid-level Policy Analyst to support our customer in an exciting, high-priority, high-visibility office. This position will support an office charged with the stand up of new facilities. In this role, you will provide advice and assistance with strategic planning, policy, and business analysis required to establish the Joint Program Management Office (J-PMO) structure and create the J-PMO documentation. This position requires an active TS/SCI and is a great opportunity to be sponsored for a polygraph. Responsibilities include: Establishment of J-PMO goals, objectives, and operational concepts....

Description SAIC is looking for an Information Systems Security Engineer with experience in US Navy IT networks. Work can be performed remotely. Job Duties: Perform ACAS scan of non-production NXP environment to confirm and validate existing vulnerabilities Obtain minor software and patch updates from vendors or repositories such as Windows Server Update Services (WSUS) to prepare and deploy patches/minor software upgrades to non-production NXP environment to remediate vulnerabilities and comply with urgent cybersecurity requirements (IAVAs, IAVBs, CTOs, EXORDs, OPORDs, etc.) Perform ACAS scan of non-production NXP environment to confirm patches/updates deployed addressed vulnerabilities/findings on target devices and appliances Follow Enterprise CM process to document and capture requirement(s) for patch/minor software upgrade Follow Enterprise CM process to update (or generate if required) service/solution documentation and/or models (as applicable) Follow...

Description SAIC is seeking an Automated Test Software Engineer to join our team in support of the Department of Defense (DoD) Office of the Secretary of Defense (OSD). This position is fully remote. Current project technologies include Azure DevOps, C#, Java, and Selenium. DRRS is looking to add additional test coverage by updating an existing Azure DevOps test pipeline to contain additional automate regression test. The current test cases use selenium and are written in C# and ran through Azure DevOps. Job Duties: Candidate is expected to have a complete understanding of software engineering principles, theories, and concepts. Candidate is required to understand standard .Net web application and service architecture. Candidate must be able to create C# code that uses the Microsoft Visual Studio Test Tool and OpenQA Selenium packages. Requires the ability to quickly understand legacy code, tools and technologies. Candidate should have experience in the application...

Description SAIC is seeking a Senior Financial Analyst to provide support to the Office of the Under Secretary of War for Research and Engineering (OUSW(R&E)) with all phases of the DoW Planning, Programming, Budgeting, and Execution (PPBE) process. Candidates must have experience supporting Senior Financial Management / Budget Execution, with experience with acquisition and PPBE processes at the DoW or Service Component Headquarters level. This position will also serve as the contractor Team Lead for a staff of three to five financial analysts. This position is full-time onsite at the Mark Center in Alexandria, VA. Responsibilities include: Assist OUSW(R&E) in developing the Program Objectives Memorandum (POM) and Budget Estimate Submission for R&E, manage internal R&E budget reviews and change/budget proposals; manage and review budget submission entries in Excel and the applicable databases; and develop and review detailed budget justification material...

Description The SAIC Civilian Business Group is seeking a highly dynamic and experienced executive with keen business acumen to lead business development for the Department of Justice account. The Business Development executive responsibilities include opportunity identification, qualification and maturation to assist SAIC in determining pursue/no pursue and longer-term investment decisions. The Business Development executive responsibilities require the candidate to actively engage throughout the qualification process and stay deeply involved in developing the company's win strategy. Duties include, but are not limited to: Directly responsible for development and execution of a robust qualified pipeline within the Department of Justice/Law Enforcement and will have a strong understanding of the customer missions within the various agencies. Develops and establishes relationships between the company, strategic partners and DOJ/Law Enforcement Community contacts....