95 customer service jobs found

Description This position is full-time On-Site located in Ashburn, VA at the Department of Transportation. The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Job Duties: Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills....

Description SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA. Responsibilities: Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is more technical or sophisticated in nature. Will be involved in customer installation and training. Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation....

Description SAIC is seeking a Fire Protection Plans Reviewer to join our team in our Chantilly, VA office. This position requires an active TS/SCI clearance with Polygraph. In this role you will be responsible for providing compliance with life safety requirements for the protection of personnel, mission and property through the role of enterprise Authority Having Jurisdiction. Additionally, you will evaluate compliance with applicable federal, state, and local laws and Department of Defense regulations to limit client exposure to civil and criminal liability. The following duties are a representative summary of the primary duties and responsibilities: Serve as a fire protection subject matter expert (SME) for all client locations. Review planning, programming, architectural and engineering design documents, specifications, and other technical documents for proposed construction activities to validate compliance with applicable codes and standards and to...

Description SAIC is seeking a Facilities Manager to maintain the overall strategic vision of our customer's IC Campus and the analyses required to ensure all budgeting, manning, planning, programming and other considerations are accounted for and captured in J-PMO documentation. This position will be responsible for government oversight as well as identifying and prioritizing the coordination of elements between IC Campus partners that may be assessed as measured for increased efficiencies. This position will also rapidly identify and communicate any issues, from the IC Campus development, that pose a risk to the customer's current and future operations. The primary function of this position is to maintain the IC Campus Coordination Matrix or other coordination planning documentation between IC partners. Duties include: Coordinate with customer, IC Partner(s), and Fort Belvoir on topics that will affect those stakeholders. Provide rationale and impact...

Description SAIC is seeking a Service Desk Lead to support our federal customer. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the mission of maintaining public confidence. This position will require on-site work in Arlington, VA. Responsibilities: Provide ITIL 4-aligned leadership, ensuring the Service Desk team adheres to processes and meets service level agreements (SLAs). Comprehensive understanding Technical tools used for Service Desk operations including telephony systems, software, network, workforce management, and knowledge management. Practical knowledge of key service desk metrics including ASA, FCR, and CSAT. Manage shift schedules, ensuring staffing and skill levels align with operational requirements 24/7/365. Implement and monitor queues to appropriately handle incidents and requests within established timelines. Coach, mentor, and support Service Desk analysts across shifts to...

Description SAIC is looking for a skilled Proposal Writer Team Lead to directly supervise a segment of 8-10 Proposal Development Center (PDC) writers. The Team Lead must exhibit strong leadership and coaching, writing, and solid AI use skills to manage writing and content deliverables. The successful candidate should live within commuting distance of Northern Virginia and/or the greater Washington metropolitan area. This position allows flexibility for remote work provided the candidate possesses the flexibility to travel and, when necessary, collaborate in-office (Reston, VA) to meet proposal requirements. As the Proposal Writer Team Lead, you will oversee a team of writers, ensuring the consistent delivery of high-performance outcomes. Collaborating closely with SAIC experts, team members, and PDC leadership, you will play a pivotal role in ensuring and overseeing the development of compliant and compelling proposals in response to Federal Government solicitations....

Description SAIC is seeking external and incumbent talent to be considered for positions to support the FDIC ISS Program. This has recently been awarded to SAIC! These positions will provide critical IT operational services in support of FDIC initiatives, ensuring the effective delivery of IT services spanning several core task areas, including: Data Center Operations - Operations, maintenance, and optimization of on-premise and hybrid cloud environments. Network Engineering and Operations - Design, implementation, and support of advanced network infrastructure, ensuring reliable connectivity and security. Unified Communications - Management of enterprise voice, video, and collaboration tools across a distributed workforce. Client Services - Including deskside support, hardware deployment, and end-user support services. Service Desk Operations - Comprehensive help desk services, incident resolution, and customer experience improvement....

Description This is an opening for a Senior Network Engineer to support the Department of State's (DoS) Diplomatic Technology Operations Division. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out U.S. foreign policy missions worldwide. The Operations Division provides enterprise operations and maintenance support worldwide. SAIC's program is named "Vanguard" and is an IT consolidation consisting of the Department's data center, cloud, domestic and foreign network switch, routers and WAN devices. Currently, the role is three days onsite and 2 days remote in Springfield, VA o. Typically M-F 0830-1700. (Hour's dependent on mission priorities to include potential on-call). Description of Duties: Evaluates, designs, documents, implements, validation testing, and performs problem isolation and resolution, and performance monitoring, tunes, sets standards and maintains a range of network components...

Description SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. SAIC is seeking a mid-level Policy Analyst to support our customer in an exciting, high-priority, high-visibility office. This position will support an office charged with the stand up of new facilities. In this role, you will provide advice and assistance with strategic planning, policy, and business analysis required to establish the Joint Program Management Office (J-PMO) structure and create the J-PMO documentation. This position requires an active TS/SCI and is a great opportunity to be sponsored for a polygraph. Responsibilities include: Establishment of J-PMO goals, objectives, and operational concepts....

Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are seeking a highly motivated Senior Business Analyst - Risk responsible for leading high-impact initiatives, providing strategic guidance, and driving process modernization across the enterprise. This role requires a blend of deep subject matter expertise, program management, and leadership to solve complex organizational challenges. This position is central to enhancing GEOINT capabilities, improving business functions, and ensuring the successful execution of critical...

Description Summary The Program Management Director is responsible for the successful delivery, performance, and continuous improvement in support of our customers. The Director ensures SAIC meets all contractual requirements, service levels, performance metrics, and mission-critical objectives, including 24x7x365 enterprise SPOC operations, field IT support, IMAC/project execution, and stakeholder integration across Customer locations This position incorporates full accountability for cost, schedule, performance, risk, quality, and customer satisfaction, in accordance with SAIC PM standards. Key Responsibilities Program Leadership & Execution Lead and manage all program activities to meet or exceed contractual performance, cost, schedule, and mission requirements per TSA's SOO Program Management objectives Integrate SPOC, field operations, asset management, AV/VTC, IMAC, PM&A, COOP, and specialized support areas into a unified delivery model...

Description SAIC is seeking Automated Test Software Engineers to join our team in support of the Department of Defense (DoD) Office of the Secretary of Defense (OSD) and Air Force (AF). This position is fully remote. Current project technologies include Azure DevOps, C# and Selenium. DRRS AF is looking to add additional test coverage by updating an existing Azure DevOps test pipeline to contain additional automate regression test. The current test cases use selenium and are written in C# and ran through Azure DevOps. Job Duties: Candidate is expected to have a complete understanding of software engineering principles, theories, and concepts. Candidate is required to understand standard .Net web application and service architecture. Candidate must be able to create C# code that uses the Microsoft Visual Studio Test Tool and OpenQA Selenium packages. Requires the ability to quickly understand legacy code, tools and technologies. Candidate should have experience in...

Description SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. SAIC is seeking a Senior Business Analyst-TT&E to lead high-impact initiatives, provide strategic guidance, and drive process modernization across the customer enterprise. This role requires a blend of deep subject matter expertise, program management, and leadership to solve complex organizational challenges. The analyst operates with significant autonomy, advising senior leadership, mentoring team members, and ensuring the alignment of programs with strategic objectives. Work will be performed at the customer site in Springfield, VA. ***The hiring of this position is contingent upon contract award....

Description SAIC's Business Management Enterprise Contracts & Procurement Team represents the full depth and breadth of the acquisition value chain - from the sell side (customer engagement and strategy development) to the buy side (program execution, strategic alliances, supply chain management and subcontractor development). We are the full acquisition organization that supports our external and internal customer mission. Our dynamic team of acquisition professionals support SAIC's key business areas and enterprise growth strategy. This opportunity can be worked remote but occasional travel may be required. SAIC's Contracts & Procurement organization is seeking an experienced and highly adaptable leader to support its Enterprise Contracts, Procurement and Pricing organization. This position will support bid strategy, contract execution, procurement strategy focusing on initiatives that drive growth for the organization. Position Description: The...

Description Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize, and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The National Security & Space Sector of SAIC is seeking a Network Watch Officer to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies...

Description SAIC's Business Management Contracts & Procurement Team represents the full depth and breadth of the acquisition value chain - from the sell side (customer engagement and strategy development) to the buy side (program execution, strategic alliances, supply chain management and subcontractor development). We are the full acquisition organization that supports our external and internal customer mission. Our dynamic team of acquisition professionals support SAIC's key business areas and enterprise growth strategy. SAIC's Contracts & Procurement organization is seeking an experienced and highly adaptable leader to support its Space & National Intelligence Business Group (BG). This position will support bid strategy and contract execution, focusing on initiatives that drive growth for the organization. This is an onsite position in Chantilly, VA with the ability to work from home 2 days a week. Position Description: The position will be...

Description SAIC has an immediate opening for a Hosting Services Manager (SETA) in Chantilly, VA to assist a government customer oversee service requests for public/private cloud services, SIGINT data processing, and the data centers those systems reside within. The successful candidate will support a government customer with assessing user needs, capturing requirements, translating them into strategic objectives, and shepherding them through service delivery. The successful applicant will serve as line manager, participate in a team of Systems Engineers and Technical Advisors (SETAs), and oversee the activities of various service delivery providers. Candidates will assist the government with managing organizational costs, schedules, and scope commitments to ensure successful mission outcomes. The successful candidate must be able to : Serve as the technical liaison between technology delivery vendors and government stakeholders. Perform market research and keep...

Description SAIC is seeking an Information System Security Engineer (ISSE) to provide information security support. This position is in McLean, VA and requires an active TS/SCI clearance with Polygraph . This Customer's office is the force of choice for the development of global infrastructure and delivery of solutions that drive influence operations. If you have specialized skills in information security and tech ops, this is the role for you. Job responsibilities include, but are not limited to: Support the Lifecycle Assessment and Authorization (A&A) process. Develop a Systems Security Plan (SSP). Assist and maintain a formal Information Security Program that includes recommendations on continuous improvement of the processes and architectures. Maintain and make accessible documentation of all operational and business process activities in the form of Standard Operating Procedures (SOPs). Monitor and track projects in the A&A queue....

Description SAIC is seeking an experienced Configuration Management Specialist to support the Department of the Air Force's Command, Control, Communications Battle Management (C3BM) mission. This contingent hire position focuses on implementing and sustaining Configuration Management (CM) processes for enterprise IT systems and cloud-based environments. The specialist will play a critical role in modernizing and maintaining IT systems, applications, and infrastructure to meet operational requirements. Collaborating with mission partners and customers, the selected candidate will ensure the accurate tracking and management of Configuration Items (CIs) throughout their lifecycle, leveraging both on-premises and cloud solutions. An active DoD Secret clearance with eligibility for TS/SCI is required, as is expertise in repositories, IT inventory management, and secure technical reporting. This position is Hybrid Remote with most of the wor being done in Arlington, VA. Key...

Description PROGRAM OVERVIEW: This position supports a large-scale, multi-year federal cloud services program delivering enterprise-wide IT infrastructure and managed services. The program encompasses multiple service level agreements supporting mission-critical federal systems with emphasis on cloud modernization, infrastructure optimization, and operational excellence. PRIMARY RESPONSIBILITIES: Responsible for the timely execution of contract deliveries, revenue and profit achievement for the program. Manage large-scale federal IT services contract budget with full P&L accountability, ensuring margin and profitability targets are achieved across multiple Service Level Agreements. Responsible for managing the client relationship with federal agency IT leadership, component stakeholders, and Contracting Officer's Representatives (CORs), achieving high levels of client satisfaction across the enterprise. Responsible for overall outcome-based results...