17 customer support associate ii jobs found

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required Education...

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required...

Description We are seeking a motivated and adaptable professional to join our team as a Technical Services Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support for IT systems and providing audio-visual and video-teleconferencing (VTC) support in a fast-paced, dynamic environment. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT and AV challenges in support of our mission! This position is onsite and located in our Chantilly VA office. Role Overview - Technical Services Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems. Manage work assignments and tasks through a ticketing system. Assist with computer moves, system imaging, deployment,...

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required...

Description SAIC is seeking an AWS GovCloud Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate initiates, supervises, and/or develops requirements from a project's inception to conclusion for complex to extremely complex programs; Provides strategic advice, technical guidance and expertise to program and project staff; Provides detailed analysis, evaluation and recommendations for improvements, optimization development, and/or maintenance efforts for client-specific or mission critical...

Description SAIC is seeking a TACNET CB-ISEA Mid-level Network Engineer (Fleet Support) to join our team in San Diego, CA. This role is Remote but MUST BE LOCAL TO AREA due to on site needs. This position requires frequent and regular onsite support aboard U.S. Navy ships. The engineer will work directly with Active Duty personnel and government staff to deliver high quality repair and technical support for Navy afloat networks, including systems such as ADNS, ISNS, CANES, FSW, CENTRIXS, Legacy SCI, VIXS, and WRBS. Travel within the U.S. and internationally may be required (approx. 25%), along with occasional after hours support. JOB DUTIES: Provide break/fix IT support in a fast paced shipboard environment and troubleshoot LAN issues to determine effective resolutions. Perform root cause analysis and recommend permanent configuration or system changes when needed. Collaborate with external partners, consultants, vendors, and government agencies to resolve...

Description SAIC has an immediate opening for a Senior Change Configuration Manager to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This position is located at the SOCOM Headquarters at MacDill, AFB FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user...

Description We are looking for an experienced, Full-time , ATC Training Materials Administrator-II to join the SAIC Controller Training Solutions (CTS) team at the Salt Lake TRACON (S56) in Salt Lake City, UT, supporting air traffic controller training services for the Federal Aviation Administration (FAA). Description: The position of Training Materials Administrator is responsible for performing and coordinating office administrative activities and storing, retrieving, and integrating information for dissemination to staff and clients. This position is responsible for a variety of administrative and clerical duties necessary to run an organization. Training Materials Administrator must possess a strong working knowledge of a variety of office equipment, such as fax machines, photocopiers, scanners, and videoconferencing and telephone systems. Training Materials Administrator must be proficient with computers to create spreadsheets, compose correspondence,...

Description We are seeking an experienced, detail-oriented, and versatile professional to join our team as a Technical Services Specialist - Level II with a primary focus on Audio Visual (AV) and Video-Teleconferencing (VTC) systems. This elevated position builds on the Level I role by incorporating increased responsibility for AV system design, installation, and optimization, while still encompassing general IT support services. If you are a driven individual with advanced AV skills and thrive in a dynamic, customer-centric environment, this role offers exciting opportunities to grow and contribute to innovative solutions supporting our mission! This opportunity is 100% on site in our Arlington VA location. Role Overview - Audio Visual Technician (65%): Local POC for AV system installations, upgrades, and integrations tailored to customer needs. Assist with AV and VTC event scheduling, setup, system testing, and real-time troubleshooting to ensure flawless execution....

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....

Description SAIC is seeking a Field Service Technician for a fully onsite position supporting our DCSA/OneIT program out of Boyers, PA. (ALL QUALIFIED CANDIDATES MUST POSSESS AN ACTIVE TS/SCI & Sec+. Target salary is $80k) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work...

Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA. (THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k). Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in...

Description SAIC is seeking a Lead Systems Engineer supporting PMA234 Airborne Electronic Attach Systems Program Office. In this role, you will provide Engineering Support to the Intrepid Tiger II Team and provide direct support and technical recommendations to the PMA234 IPTL and Class Desk. Duties and Responsibilities: Review, analysis, and acceptance of all engineering documents (ex. SOW, Prime Contractor CDRLs, technical proposals, SETR planning, technical maturity, etc.) for accuracy and compliance with requirements as defined by the FMS Case. Includes detailed technical review and recommendation of alternatives to address deficiencies in the proposed documentation Coordinate meetings as requested that require participation from Contractor(s) and/or the PMA domestic team As required, participate in PMRs, technical reviews, technical coordination meetings, Working Groups, conferences, briefings, and other significant program activities. This consists of any...

Description SAIC has an immediate opening for a Senior Change Configuration Manager to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This position is located at the SOCOM Headquarters at MacDill, AFB FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user...

Description SAIC is seeking an SCA Drafter/CAD Operator II to support the US Navy in Crane, IN. JOB DESCRIPTION: This position will provide drafting and documentation support for NSWC Crane. In this role you will support a team creating/updating Technical Data Packages using SolidWorks 3D parametric Software. JOB DUTIES: Creates and modifies detailed models and drawings using SolidWorks and other 3D parametric CAD Software(s) Works closely with the Customer, Engineers, Technicians and other CAD Operators to capture design Works independently as well as in a collective team effort to effect changes to design and/or documentation Performs a variety of moderate and complex tasks and have the ability to use a variety of tools to include, but not limited to, Calipers, Gauges, Tape Measure, Ruler and other mechanical devices to aid in design development and verification/validation of first article pieces Qualifications REQUIRED EDUCATION AND EXPERIENCE:...

Description SAIC is seeking a Customer Support Analyst to support the Defense Counterintelligence and Security Agency (DCSA) One IT program; this is a fully ONSITE position out of Stafford, VA. (All qualified candidates must possess a TS/SCI and a Sec+ certification. Salary range is $85-100k). Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and...

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....