2 field service technician jobs found

Description We are currently seeking a motivated, career and customer service-oriented Executive Support Platinum Technician to begin an exciting and challenging career with SAIC. The Platinum Technician will work with a team of Executive Support Technicians requiring the highest level of customer service and technical proficiency to more than 200 executives. The Platinum Technician will be responsible for delivering professional, high-quality services directly to the customer, providing both remote and in-person support. The candidate must have strong communication skills and be capable of reporting to all levels of Executive Staff, Service Desk Management and attend high level meetings to present information when required. Primary Responsibilities Include: Provide technical support to Executive Support Technicians who are diagnosing, troubleshooting, and supporting senior executives. Coordinate customer and support issues to ensure timely distribution of...

Description SAIC is seeking a Junior Field Technician to support our Department of Energy client in Germantown, MD. Primary duties will include: Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls Working with customers and IT Points of Contact to determine technical requirements for laptop, desktop, and/or thin client refresh replacements Imaging/configuring end-user workstation hardware - laptop, desktop, thin client Updating asset assignment and/or location in DOE's personalized Service Now instance (aka DAYS) Following checklist to ensure all required software installed correctly during imaging Submitting supplemental Service Now tickets as needed to support refresh customers. Qualifications Education and Experience Requirements: High School and three (3) years or more related experience. Must be a US Citizen...