SAIC
MS
Description About This Role SAIC is looking for a hands-on Principal Engineer to lead the design, build, and delivery of AI-enabled contact center solutions on AWS. You will work at the intersection of conversational AI, enterprise IT service management, and cloud-native architecture - building solutions that transform how organizations deliver IT support to their users. This is a builder role. You will be writing code, configuring AI pipelines, and deploying integrations in production environments - not directing others to do so. You will also be building solution components that scale across multiple client engagements, creating lasting practice value beyond any single deployment. If you are currently building on Amazon Connect, AWS Bedrock, and Amazon Q - and you understand how those capabilities connect to enterprise ITSM platforms like ServiceNow - we want to talk to you. What You'll Do • Architect and deliver AI-enabled contact center solutions on AWS - from...