3 media jobs found

Description SAIC is looking for a Service Desk Agent for a outstanding opportunity to join our team supporting the USMS. The Tier 1 agent is the first line of contact with the USMS customer base. 16/hr no more or less- fully remote. Responsibilities: Provides detailed solutions to end-users, using knowledge base articles/artifacts, on Windows, Office 365, and various customer operational/administrative applications. Provides escalation and routing for complex issues and requests to Subject Matter Experts within the organization. Documents all calls, customer communications, and troubleshooting steps performed in a detailed professional way using proper grammar. Maintains ownership of pending tickets to include following up with end-user and escalating if necessary. Research customer concerns and find appropriate resolutions using robust Knowledge Bases. Follow all IT and security policies that are set by SAIC and USMS. Support fellow team members...

Description SAIC is looking for a Service Desk Agent for a outstanding opportunity to join our team supporting the USMS. The Tier 1 agent is the first line of contact with the USMS customer base. 16/hr no more or less- fully remote. Responsibilities: Provides detailed solutions to end-users, using knowledge base articles/artifacts, on Windows, Office 365, and various customer operational/administrative applications. Provides escalation and routing for complex issues and requests to Subject Matter Experts within the organization. Documents all calls, customer communications, and troubleshooting steps performed in a detailed professional way using proper grammar. Maintains ownership of pending tickets to include following up with end-user and escalating if necessary. Research customer concerns and find appropriate resolutions using robust Knowledge Bases. Follow all IT and security policies that are set by SAIC and USMS. Support fellow team members...

Description General Position Execution Expectations: Use established instructional design principles to design and develop instructional content for both instructor-led and interactive multi-media web-based training. Responsibilities may include job task analysis, establishing clearly defined learning outcomes and performance objectives, developing lesson plans, storyboards and instructional video scripts as well as assessment items. Assess training projects to determine if they meet established criteria for being instructionally sound and technically accurate Design and implement synchronous and asynchronous courses up to level three interactivity, in accordance with current multimedia e-learning industry standards Create comprehensive written tests that link directly to learning objectives and assess the learners specific knowledge required to perform a particular job duty Create performance tests that link directly to learning objectives and require learners...