SAIC
MO
Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. This role is fully ONSITE in Kansas City, MO. You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within ServiceNow. Travel may be required to support remote FAA sites that do not have local technicians assigned. Responsibilities: Installs software, modifies settings, and replaces hardware as required to resolve the incident. Resolves desktop and network issues to restore service....