5 jobs found

Description SAIC is looking for a Service Desk Agent for a outstanding opportunity to join our team supporting the USMS. The Tier 1 agent is the first line of contact with the USMS customer base. 16/hr no more or less- fully remote. Responsibilities: Provides detailed solutions to end-users, using knowledge base articles/artifacts, on Windows, Office 365, and various customer operational/administrative applications. Provides escalation and routing for complex issues and requests to Subject Matter Experts within the organization. Documents all calls, customer communications, and troubleshooting steps performed in a detailed professional way using proper grammar. Maintains ownership of pending tickets to include following up with end-user and escalating if necessary. Research customer concerns and find appropriate resolutions using robust Knowledge Bases. Follow all IT and security policies that are set by SAIC and USMS. Support fellow team members...

Description SAIC is looking for a Service Desk Agent for a outstanding opportunity to join our team supporting the USMS. The Tier 1 agent is the first line of contact with the USMS customer base. 16/hr no more or less- fully remote. Responsibilities: Provides detailed solutions to end-users, using knowledge base articles/artifacts, on Windows, Office 365, and various customer operational/administrative applications. Provides escalation and routing for complex issues and requests to Subject Matter Experts within the organization. Documents all calls, customer communications, and troubleshooting steps performed in a detailed professional way using proper grammar. Maintains ownership of pending tickets to include following up with end-user and escalating if necessary. Research customer concerns and find appropriate resolutions using robust Knowledge Bases. Follow all IT and security policies that are set by SAIC and USMS. Support fellow team members...

Description SAIC is seeking a Senior DevOps Engineer with a strong AWS background to help support our federal clients. The individual should have proven knowledge to design, develop, and implement an automated DevOps pipeline capable of supporting high-performing software solutions. Work Location: Hybrid with the following locations (2 days onsite and 3 days remote) Leesburg VA, Kansas City, MO, Cincinnati, OH, Raleigh-Cary, NC Responsibilities: • Automate the provisioning of AWS environments, building infrastructure from the ground up with Terraform & deploying applications using public cloud infrastructure. • Design and develop automation workflows, performing unit tests and conducting reviews to ensure work is rigorously designed, elegantly coded, and effectively tuned for platform performance and resiliency while constantly assessing the overall quality of delivered components. • Develop automation tools, CI/CD pipelines, scripts, or software...

Description SAIC is seeking a forward-thinking Instruction Systems Analyst to join an integrated team conducting a Training System Requirements Analysis (TSRA) at Wright Patterson AFB in Dayton, OH. (Please note all qualified candidates MUST HAVE TSRA EXPERIENCE and a Top Secret Clearance) The analysis and recommendations will directly shape the future training systems for specialized Air Force Aircraft Maintainers and Controllers, ensuring alignment with competency-based training models, learning engineering principles and evolving training methodologies. The Instructional Systems Analyst will : Develop & Assess Training Programs: Evaluate Air Force Aircraft Operations & Maintenance training programs to align with mission needs, competency frameworks, and evolving learning methodologies. Integrate and analyze task analysis inputs from multiple vendors, perform DIF analysis, and translate results into training requirements, learning objectives, and...

Description SAIC is seeking a forward-thinking Training Analyst to join an integrated team conducting a Training System Requirements Analysis (TSRA) at Wright Patterson AFB in Dayton, Ohio. (Please note this is not a "classroom training/trainer" position. Seeking an individual who has analysis experience) The analysis and recommendations will directly shape the future training systems for specialized Air Force Aircraft Maintainers and controllers, ensuring alignment with competency-based training models, Learning Engineering principles, and evolving training methodologies. The Training Analyst will: - Develop & Assess Training Programs: Evaluate Air Force Aircraft Operations & Maintenance training programs to align with mission needs, competency frameworks, and evolving learning methodologies. - Competency & Task Analysis: Identify and refine competency-based learning objectives, assessment criteria, and task-based training requirements. - Refine and expand...