2876 customer service jobs found

Description SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. The Operations Manager's key role is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to overseeing daily activities. They utilize a sharp business mind and proven success in managing multiple departments and/or functions for maximum productivity. This person must be highly skilled in staffing, finance, process and IT management, and be able to develop and maintain an environment of trust within the operations team. In summary, the Operations Manager is a creative problem-solver and an excellent leader who is able to prioritize productivity and drive operational efficiency. Duties and Responsibilities: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and...

Description SAIC is seeking a Fire Protection Plans Reviewer to join our team in our Chantilly, VA office. This position requires an active TS/SCI clearance with Polygraph. In this role you will be responsible for providing compliance with life safety requirements for the protection of personnel, mission and property through the role of enterprise Authority Having Jurisdiction. Additionally, you will evaluate compliance with applicable federal, state, and local laws and Department of Defense regulations to limit client exposure to civil and criminal liability. The following duties are a representative summary of the primary duties and responsibilities: Serve as a fire protection subject matter expert (SME) for all client locations. Review planning, programming, architectural and engineering design documents, specifications, and other technical documents for proposed construction activities to validate compliance with applicable codes and standards and to...

Description SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Washington D.C. Duties: The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support. The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Consults with users to determine if existing hardware/software meets specifications required to support functionality for system effectiveness given the existing network...

Description SAIC is seeking a Facilities Manager to maintain the overall strategic vision of our customer's IC Campus and the analyses required to ensure all budgeting, manning, planning, programming and other considerations are accounted for and captured in J-PMO documentation. This position will be responsible for government oversight as well as identifying and prioritizing the coordination of elements between IC Campus partners that may be assessed as measured for increased efficiencies. This position will also rapidly identify and communicate any issues, from the IC Campus development, that pose a risk to the customer's current and future operations. The primary function of this position is to maintain the IC Campus Coordination Matrix or other coordination planning documentation between IC partners. Duties include: Coordinate with customer, IC Partner(s), and Fort Belvoir on topics that will affect those stakeholders. Provide rationale and impact...

Description SAIC is seeking a Service Desk Lead to support our federal customer. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the mission of maintaining public confidence. This position will require on-site work in Arlington, VA. Responsibilities: Provide ITIL 4-aligned leadership, ensuring the Service Desk team adheres to processes and meets service level agreements (SLAs). Comprehensive understanding Technical tools used for Service Desk operations including telephony systems, software, network, workforce management, and knowledge management. Practical knowledge of key service desk metrics including ASA, FCR, and CSAT. Manage shift schedules, ensuring staffing and skill levels align with operational requirements 24/7/365. Implement and monitor queues to appropriately handle incidents and requests within established timelines. Coach, mentor, and support Service Desk analysts across shifts to...

Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. This role is fully ONSITE in College Park, GA. You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within ServiceNow. Travel may be required to support remote FAA sites that do not have local technicians assigned. Responsibilities: Installs software, modifies settings, and replaces hardware as required to resolve the incident. Resolves desktop and network issues to restore service. Understands premise...

Description SAIC is seeking a Junior Field Technician to support our Department of Energy client. Primary duties will include: Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls Working with customers and IT Points of Contact to determine technical requirements for laptop, desktop, and/or thin client refresh replacements Imaging/configuring end-user workstation hardware - laptop, desktop, thin client Updating asset assignment and/or location in DOE's personalized Service Now instance (aka DAYS) Following checklist to ensure all required software installed correctly during imaging Submitting supplemental Service Now tickets as needed to support refresh customers Qualifications Education and Experience Requirements: High School and three (3) years or more related experience Must be a US Citizen Experience installing, replacing, troubleshooting...

Description SAIC is seeking an analytical thinker with a passion for challenges and problem-solving. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts. Job Responsibilities: Provides day-to-day management and supervision of overall Enterprise Infrastructure personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary. Demonstrates written and oral communication skills. Provides comprehensive engineering, operations and maintenance support for the infrastructure tool suite and other enterprise monitoring products. Performs design architectural changes and implementation, following established configuration management processes and schedules. Provides highly...

Description SAIC is seeking a Help Desk Support Technician for Tier 2 Desk-Side Support in the Mid-Atlantic Region, specifically at our Parsippany, NJ location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA users at both sites, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence -...

Description SAIC is hiring a Senior Database Administrator to join our Air Force A1 team reporting to the Infrastructure Operations Manager. The successful candidate will provide day-to-day hands-on database management and support to meet all technical, schedule, and SLA requirements within the program. This position will provide enterprise responsibility and operations for all database activities including the design, build, testing, configuration, implementation, administration, documentation, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized procedures for the program databases both onsite, and in our IL5 Cloud instance for the Windows/Linux systems. The Senior Database Administrator will provide system engineering and operational support for system critical databases as required by the EITaaS Application owners, onsite and in the EITaaS IL5 Cloud environment to include capacity planning, tuning, system...

Description SAIC has an opening for a PC Technician to support the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract. The USSOCOM mission is to provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. You will support the USSOCOM mission as we partner with SOF military and civilian members to provide world-class IT services and support that connect over 70,000 users around the world in the areas of software development / maintenance, network services, security, end-user computing, and test and evaluation. This position is based on-site at Fort Bragg, NC. Duties include but are not limited to: Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership. Manages and provides day-to-day support for End User Devices that provide...

Description SAIC has an opening for a PC Technician to support the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract. The USSOCOM mission is to provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. You will support the USSOCOM mission as we partner with SOF military and civilian members to provide world-class IT services and support that connect over 70,000 users around the world in the areas of software development / maintenance, network services, security, end-user computing, and test and evaluation. This position is based on-site at Fort Bragg, NC. Duties include but are not limited to: Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership. Manages and provides day-to-day support for End User Devices that provide...

United States Postal Service External Publication for Job Posting 12241855 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch Chesapeake Processing Ops Division Job Posting Period 03/14/2026 - 03/20/2026 This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam. Examining will continue until capacity has been reached. Job Title ELECTRONIC TECHNICIAN Facility Location CURSEEN-MORRIS DC P&DC 900 BRENTWOOD RD NE WASHINGTON, DC 20018 CONTACT INFORMATION: Jonathan Francis | jonathan.b.francis@usps.gov | (410) 347-4265 | WORKFORCE PLANNING SPECIALIST Position Information TITLE: ELECTRONIC TECHNICIAN FLSA Designation: Non-Exempt Occupation Code: 0856-0020 Non-Scheduled Days: Tuesday, Wednesday Hours: 0600 - 1430 Must be able to communicate in and understand the English language with or...

United States Postal Service External Publication for Job Posting 12243758 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch Washington District Job Posting Period 03/15/2026 - 03/18/2026 This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam. Examining will continue until capacity has been reached. Job Title ASSISTANT RURAL CARRIER (ARC) Facility Location SEA-BAINBRIDGE STA 271 WINSLOW WAY E BAINBRIDGE ISLAND, WA 98110 CONTACT INFORMATION: Chia Yin Chou | chiayin.chou@usps.gov | (206) 381-6646 | SUPV CUSTOMER SERVICE SUPPORT Position Information Title: ASSISTANT RURAL CARRIER (ARC) FLSA Designation: Non-Exempt Occupation Code: 2325-0002 Scheduled Days: Saturday, Sunday and Holidays observed by the USPS on an as needed basis. During the onboarding period, ARCs must be available...

United States Postal Service External Publication for Job Posting 12241327 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch Washington District Job Posting Period 03/15/2026 - 03/17/2026 This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam. Examining will continue until capacity has been reached. Job Title SALES & SERVICES ASSOC (GOV SVCS) Facility Location ISSAQUAH 400 NW GILMAN BLVD ISSAQUAH, WA 98027-9998 CONTACT INFORMATION: Sean Durfee | sean.h.durfee@usps.gov | (425) 392-5665 Position Information TITLE: SALES & SERVICES ASSOC (GOV SVCS) FLSA Designation: Non-Exempt Occupation Code: 2320-0014 Non-Scheduled Days: Sunday, Friday Hours: 0930 - 1830 Window training is required after hire, followed by an end-of-training test on which employee must qualify to remain...

United States Postal Service External Publication for Job Posting 12242162 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch Virginia District Job Posting Period 03/13/2026 - 03/17/2026 This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam. Examining will continue until capacity has been reached. Job Title RURAL CARR ASSOC/SRV REG RTE Facility Location RICHMOND VA SDC 1801 BROOK RD RICHMOND, VA 23232 CONTACT INFORMATION: STELLA WALKER | stella.walker@usps.gov | (804) 775-6392 | SUPV CUSTOMER SERVICE SUPPORT Position Information Title: RURAL CARR ASSOC/SRV REG RTE FLSA Designation: Non-Exempt Occupation Code: 2325-07XX Non-Scheduled Days: VARIES Hours: VARIES RCAs must be available to work on an as needed basis. DRIVING REQUIRED: Applicants must have a valid state driver's...

United States Postal Service External Publication for Job Posting 12243647 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch Washington District Job Posting Period 03/15/2026 - 03/18/2026 This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam. Examining will continue until capacity has been reached. Job Title ASSISTANT RURAL CARRIER (ARC) Facility Location POSITION(S) WILL BE AT THE FOLLOWING FACILITIES: 546147 OLY-LACEY BR 5815 LACEY BLVD SE LACEY, WA 98503 546148 OLY-HUB STA 717 76TH AVE SW TUMWATER, WA 98501 546151 OLY-MAIN OFFICE STA 900 JEFFERSON ST SE OLYMPIA, WA 98501 CONTACT INFORMATION: Juli Greenhalge | juli.a.greenhalge@usps.gov | (360) 704-4805 | SUPV CUSTOMER SERVICE SUPPORT Position Information Title: ASSISTANT RURAL CARRIER (ARC) FLSA Designation: Non-Exempt...

United States Postal Service External Publication for Job Posting 12241808 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch South Atlantic Processing Ops Division Job Posting Period 03/14/2026 - 03/20/2026 This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam. Examining will continue until capacity has been reached. Job Title MAINTENANCE MECHANIC Facility Location RICHMOND VA RPDC 5801 TECHNOLOGY BLVD SANDSTON, VA 23150 CONTACT INFORMATION: Ashleigh Clarke | ashleigh.a.clarke@usps.gov | (703) 698-6347 | WORKFORCE PLANNING SPECIALIST Position Information TITLE: MAINTENANCE MECHANIC FLSA Designation: Non-Exempt Occupation Code: 4749-03XX Non-Scheduled Days: Monday, Tuesday Hours: 2300 - 0730 Must be able to communicate in and understand the English language with or without a...

United States Postal Service External Publication for Job Posting 12243068 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch Virginia District Job Posting Period 03/15/2026 - 03/19/2026 This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam. Examining will continue until capacity has been reached. Job Title RURAL CARR ASSOC/SRV REG RTE Facility Location CHESAPEAKE PO 1425 BATTLEFIELD BLVD N CHESAPEAKE, VA 23320 CONTACT INFORMATION: JOSEPH BAHEN | joseph.h.bahen@usps.gov | (757) 436-2054 | SUPV CUSTOMER SERVICE SUPPORT Position Information Title: RURAL CARR ASSOC/SRV REG RTE FLSA Designation: Non-Exempt Occupation Code: 2325-07XX Non-Scheduled Days: VARIES Hours: VARIES RCAs must be available to work on an as needed basis. DRIVING REQUIRED: Applicants must have a valid state...

United States Postal Service External Publication for Job Posting 12241205 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch New England Processing Ops Division Job Posting Period 03/14/2026 - 03/20/2026 This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being invited to take the exam. Examining will continue until capacity has been reached. Job Title ELECTRONIC TECHNICIAN Facility Location WHITE RIVER JUNC VT P&DC 195 SYKES MOUNTAIN AVE WHITE RIVER JUNCTION, VT 05001 CONTACT INFORMATION: MIGUEL GONZALES | miguel.a.gonzales@usps.gov | 80227275003247 | PLANT MANAGER Position Information TITLE: ELECTRONIC TECHNICIAN FLSA Designation: Non-Exempt Occupation Code: 0856-0020 Non-Scheduled Days: VARIES Hours: VARIES Must be able to communicate in and understand the English language with or without a...