12 customer service jobs found

Description SAIC is looking for a Mail Engineer supporting the SAIC EITSS contract with U.S. Department of Transportation in Washington D.C. Responsible for supporting all messaging services. Supports the design of messaging architecture and implements enhancements. Assists with workloads, projects, and administrative tasks associated with the operations of the messaging system. Executes mail engineering and operational tasks daily. Potential candidate is expected to work on-site at DOT HQ 2 days/week. Top Qualifications, Skills, Experience or Certifications: Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance. Must have minimum of 8 years of experience supporting Enterprise Messaging Services. Certified in Microsoft O365 or equivalent. Qualifications Job Role...

Description SAIC is seeking an experienced Senior Systems Engineer with strong expertise in Microsoft technologies to support the Pension Benefit Guaranty Corporation (PBGC) in Washington, DC. As a senior member of the Enterprise Support Services (ESS) team, you will collaborate closely with peer engineering groups and partner organizations to design, scale, and implement enterprise-wide improvements. This includes supporting consolidation efforts, migrations, system enhancements, and break/fix operations across the environment. This role requires deep expertise in Windows Server architecture to ensure optimal performance, reliability, and stability for applications deployed across the server environment, as well as a strong focus on securing application servers from vulnerabilities and misconfigurations. The candidate will also support Desktop Engineering functions, including enterprise image creation and maintenance, endpoint management using tools such as BigFix and SCCM,...

Description SAIC is seeking an IT Analyst to support the Department of War Office of Strategic Capital (OSC). This position will provide hands-on support and expertise to maintain reliable and efficient day-to-day IT operations for the OSC customer. The IT Analyst is responsible for providing initial troubleshooting for office hardware, including but not limited to printers, docking stations, laptops, and government-issued mobile phones. Excellent communication skills and ability to work in a fast paced environment are required to provide handle IT issues quickly, provide proactive status updates, and translate technical information into understandable terms for non-technical staff. Occasional local travel between the OSC Office in Washington, DC and the Pentagon will be required. This position is full time onsite in Washington, DC. Responsibilities Include: First-line technical support for end-user IT issues, diagnosing and resolving problems related to hardware...

Description SAIC is looking for an IT Operations Manager that will be responsible for the end-to-end operation, maintenance, and modernization of the agency's IT infrastructure, including end user services, asset management, enterprise support services, cloud platforms, business applications, and traditional on-premises systems. The IT Operations Manager ensures that systems and services operate reliably, securely, and efficiently while leading teams that support networks, servers, cloud environments, end user technologies, and enterprise applications. The role provides leadership in daily operations, incident management, infrastructure stability, customer support, and strategic enhancements. Primary Responsibilities End User Services Leadership: Oversee service desk operations, escalations, desktop engineering, VIP support, and customer-facing technology services. Ensure timely resolution of incidents and high-quality support. IT Asset Management Lifecycle: Manage full...

Description The Senior SharePoint Designer/Administrator will support the Vanguard 2025 contract in the Network Technologies office of US Department of State. The SharePoint Designer/Administrator will report to the Vanguard Program Management Office and will assist in the daily application management, administration, and project-oriented support of relevant frontend SharePoint tenant environments and Power Platform workspaces. This is not a backend infrastructure/architecture/hardware/server administrator position. This role is primarily remote, but candidate must be located within the Washington, DC metro area to report into the office (Washington, DC or Springfield, VA) as needed on short notice. Description of Duties: Designs and implements tools and technologies to promote knowledge management and collaboration within the organization Serve as point of contact and Tier 1-3 support for Microsoft SharePoint Online service requests Perform routine and complex...

Description SAIC is seeking a VMware Engineer to support the Department of State (DoS) under the Vanguard 2.2.1 contract. The Vanguard program delivers integrated systems, cybersecurity, and infrastructure support for the DoS Diplomatic Technology (DT) program. The DT program enables the Department to execute its foreign policy mission by providing enterprise architecture, engineering, operations, and maintenance services across data centers, compute, storage, networks, security, and enterprise applications. The selected candidate will lead the design, implementation, and optimization of enterprise virtualization solutions leveraging VMware and enterprise storage technologies. This role requires evaluating emerging technologies and integrating innovative solutions to enhance performance, security, and cost efficiency in support of the Department's modernization initiatives. This role is onsite in Springfield, VA and may require some local travel. Note: This position is...

Description SAIC is looking for a Senior Cybersecurity Engineer to support our US Navy customer with implementing Comply-to-Connect (C2C), Public Key Infrastructure (PKI), Zero Trust architecture, RADIUS authentication, and firewall security engineering. This position will support PEO Microsoft Teams Telephony initiative to ensure secure device authentication, regulatory compliance, and operational resilience for mission-critical Navy communications environments. This is a HYBRID/REMOTE ROLE in Washington, D.C. Must be local to area. JOB DUTIES: Lead the design and implementation of Comply-to-Connect (C2C) security framework supporting Navy enterprise networks. Engineer PKI solutions enabling secure device authentication across MS Teams Telephony and NetMod environments. Architect RADIUS authentication systems supporting 802.1X network access control. Implement firewall security policies ensuring secure communication flows for mission systems. Support RMF activities...

ECS is seeking a Senior Check Point Firewall Engineer to work in our Washington, DC office / remote . ECS is seeking a Senior Check Point Firewall Engineer to provide the following services to our Federal government client: Collaborate with customer staff to design, plan and implement new firewall architectures, upgrades and features as necessary. Lead in the administration of the client's Check Point firewalls to include updates, upgrades, policy administration and validation. Review and implement customer changes consistent with existing policies. Review and update documentation to ensure consistency with current procedures. Manage and tune additional software blades associated with firewall architecture. (IPS, URL, Application Control, AV, Advanced Malware detection). Willingness to work outside of normal business hours to support outage resolution, planned maintenance or to implement an upgrade. *5+ years of relevant work experience required* Salary Range:...

ECS is seeking an Security Architect to work in our Washington, DC office. The ECS Team provides guidance to the Supply Chain Risk Management Unit (SCRMU) for identifying, assessing, selecting, and implementing risk management processes; as well as providing mitigating controls for information and communication technology (ICT) procurement and acquisition throughout the FBI. Leads and assists in the delivery of cyber security and IT security engineering projects Creates security architecture standards for adoption of new technology Identifies, quantifies, and recommends actionable, traceable, and exploitable mitigations for security risks as they relate to enterprise projects Produces proactive management reporting, including appropriate metrics that inform senior leadership as to the state of information risk and exposure based upon FBI controlled or requested ICT assets Produces assessment workflow metrics that provide unit and senior management with insight into...

Description The cloud platform architect is responsible for designing and building out the infrastructure that will support the supported systems/applications operations. The systems architect ensures the design and build of the infrastructure meets NIST and DOI security requirements. They are responsible for recommending new cloud services to better enhance the customers requirements. They are responsible for developing and implementing complex solutions to meet customer's needs utilizing AWS Commercial and GovCloud Native Services. Qualifications Required: - Bachelors in computer science or related field - Must possess or be able to achieve a DOI Public Trust level of clearance. - Must have 9 years of experience in understanding how to architect IT systems in an AWS cloud environment. -Experience must include developing and implementing complex solutions to meet customer's needs utilizing AWS Commercial and GovCloud Native Services. This includes designing,...

Description SAIC is seeking incumbents and external talent to join the MAJESIC Joint Program Office (JPO) Team in the areas of General Support Services, Security Support Services, and Information Technology (IT) Support Services. These positions are contingent on award and funding . The work is to be performed at the customer sites in the National Capital Region (NCR), Kitsap County, WA, and Ventura County, CA. MAJESTIC JPO Support Services will provide exceptional services and assist in the transformation and modernization of the JPO's business practices; ensure secure operations throughout the JPO including personnel, physical, and information security; and deliver an integrated approach to leverage technology as a strategic asset, driving innovation, productivity and resilience in the face of evolving challenges in the digital landscape. The types of positions we will be hiring for include: General Support Services: Administrative Assistant,...

Description The Application Vulnerability Assessment Program (AVAP) Engineer is responsible for operating and securing the program's application security platforms, including OpenText Fortify, OWASP Dependency-Track, and any future application security tools, deployed in containerized and virtualized environments within Azure Kubernetes Service (AKS). This role manages Kubernetes-based infrastructure (AKS), container image pipelines, and automation through Infrastructure-as-Code and CI/CD (Azure DevOps) to ensure resilient, scalable, and compliant deployments. The engineer will perform system administration for both Windows and Linux environments, enforce security and compliance requirements aligned to federal standards, and maintain runbooks, SOPs, and metrics to support operational excellence. In addition, the role supports AVAP customers by troubleshooting platform issues to minimize downtime and ensure mission-critical vulnerability assessment services remain highly...