23 customer service representative jobs found

Description Job Summary SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Tier 1 agent is the first line of contact with the DOT customer base. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well. Shifts are M-F 7am-7pm EST. Candidates in...

Description SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role may not be immediately available. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal. departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well....

Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information. This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift...

Description SAIC is seeking an MQ-9 Flight Simulator Field Service Representative to provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) located at Creech AFB in Las Vegas, NV. The MALET-JSIL Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a current tactical MQ-9 Reaper ER ground control station (GCS) into a training simulator. The trainer provides UAS/RPA operators the ability to conduct simulation training as part of their qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. Job Duties and Responsibilities: Provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) Requires integration of GOTS/COTS/EOM software and hardware components, understanding of wired networking, and application of life cycle system sustainment Deploy, maintain, and upgrade systems across the enterprise Provide on-site technical...

Description SAIC is seeking an MQ-9 Flight Simulator Field Service Representative to provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) located at Nellis AFB in Las Vegas, NV. The MALET-JSIL Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a current tactical MQ-9 Reaper ER ground control station (GCS) into a training simulator. The trainer provides UAS/RPA operators the ability to conduct simulation training as part of their qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. Job Duties and Responsibilities: Provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) Requires integration of GOTS/COTS/EOM software and hardware components, understanding of wired networking, and application of life cycle system sustainment Deploy, maintain, and upgrade systems across the enterprise Provide on-site technical...

Description The Security Manager is responsible for managing and executing the organization's industrial, personnel, information, and operational security functions while administering the Command's Foreign Disclosure Program under the direction of the Foreign Disclosure Officer (FDO). This role ensures compliance with applicable Department of Defense (DoD), national security, foreign disclosure, export control, and classified information protection requirements. The position serves as a key advisor to leadership on security risk, classified program protection, release authorization, and disclosure coordination involving foreign governments, coalition partners, and international stakeholders. The individual in this role balances operational mission support with rigorous compliance, ensuring that security processes and foreign disclosure decisions are timely, accurate, documented, and aligned with governing policy. This is a high-visibility role requiring sound judgment,...

Description SAIC is seeking a Fire Protection Plans Reviewer to join our team in our Chantilly, VA office. This position requires an active TS/SCI clearance with Polygraph. In this role you will be responsible for providing compliance with life safety requirements for the protection of personnel, mission and property through the role of enterprise Authority Having Jurisdiction. Additionally, you will evaluate compliance with applicable federal, state, and local laws and Department of Defense regulations to limit client exposure to civil and criminal liability. The following duties are a representative summary of the primary duties and responsibilities: Serve as a fire protection subject matter expert (SME) for all client locations. Review planning, programming, architectural and engineering design documents, specifications, and other technical documents for proposed construction activities to validate compliance with applicable codes and standards and to...

Description SAIC is looking for a Senior Acquisition Planner / Contracting Consultant to join an exciting program in Springfield, VA . This role provides strategic consulting by leveraging expertise in federal contracting and acquisition processes. This position applies critical thinking and knowledge to propose creative and flexible acquisition and contracting strategies, assists in defining and drafting contract requirements and planning documentation, conducts policy research, and provides recommendations for problem resolution in areas such as contractor performance, contract incentives, policy limitations, and emergent timelines. JOB DUTIES: Providing advice to Program/Project Managers regarding acquisition strategies, contracting, budgeting, and execution. Supporting the development of procurement requests, sole source justifications, statements of work, Contract Data Requirements lists (CDRLs), acquisition plans, justifications and approvals, request for...

Description SAIC is seeking a senior Multi-Disciplinary Optical Engineer to join the Space and Intelligence Business Group. You would work on a joint Intelligence Community (IC) and Department of Defense (DoD) crown jewel program providing highly specialized space/counter-space engineering, scientific, and analytical services from Aurora/Denver, Colorado. We support the Nation's leading-edge IC and DoD space programs and offer compelling, deep-technical work that has direct influence and impact on program development and operations. Our team has Subject Matter Experts (SMEs) across a variety of disciplines, including physics, math, RF, optics, space acquisition and operations, and intelligence collection and analysis. The Senior Optical Project Engineer will work in a collaborative team-focused environment of U.S. Government civilians and contractors solving applied technical problems and developing usable solutions for multiple space-related capabilities and threats. The...

Description SAIC is seeking a Space Protection Acquisition Engineer to join the Air Force, Space, and Intelligence Business Group providing systems engineering and technical advisory services to a rapidly expanding Government Intelligence Community (IC) customer. The customer is developing the next generation of space and ground systems, architectures, and hardware and software solutions. The Space Protection Acquisition Engineer will serve as a subject matter expert (SME) and System Program Office (SPO) representative facilitating execution of a Major System Acquisition (MSA) in coordination with development contractors and other stakeholders (including end user operators) to deploy new protection capabilities into space operations. The Space Protection Acquisition Engineer will join a small team of acquisition SMEs to plan, develop, and execute new acquisitions/Engineering Change Proposals (ECPs), guide the program through Milestone Decision Authority (MDA) directed...

Description Summary of Position: SAIC is seeking an experienced Network Systems Engineer and Technical Advisor (SETA) to support a U.S. Government customer in the Chantilly, VA area. The selected candidate will serve as a trusted technical advisor working across the customer's organization to identify next-generation enterprise communications challenges, convert those challenges into acquisition requirements, and then work with scientists, engineers, and industry to solve those challenges. The candidate will leverage their expertise in enterprise network architecture, secure communications, encryption, and advanced science and technology solutions to advise stakeholders on technology challenges, proposed solution applicability and feasibility, along with on-going project status in support of fulfilling enterprise requirements. Responsibilities: The successful candidate will provide: Technical Oversight and Advisory Provide support across program offices,...

QED Systems, LLC, is currently recruiting a Systems Engineer, Capability Lead to join our team at APG, MD in support of our customer, Project Manager Intelligence Systems & Analytics (PM IS&A). The Intel Capability Lead is responsible for directing programmatic and technical work through the acquisition and deployment of Intelligence Capabilities. Duties: Collaborate with a team of Engineers and Test and Quality Support Personnel, provide Contract Support, and work closely with the Product Lead to successfully complete key milestones (e.g., Test-Fix-Test Model) of application procurement of Commercially Available Software. Maintain an Integrated Master Schedule, Key Milestones, and Stakeholder (Vendors, TLLM, ATEC, PM Leadership, NGCS Leadership and Unite Representatives) Engagements, while conveying risks and Project Status to senior leadership within the PM. Responsible for working closely with the Vendors, to help guide them through key acquisition...

Description SAIC is looking for a cleared Systems Engineering candidate to provide technical assistance and recommendations regarding the planning, implementation, and management of Battlespace Awareness and Information Operations (BAIO) Programs of Record within the Program Executive Office, Command, Control, Computers, Communications, and Intelligence (PEO C4I). Support includes providing high quality engineering advisory services as they relate to evaluating requirements, training and planning support, assisting in the development of doctrine, tactics, techniques, and procedures, advocating requirements in support of future effects-based warfare, assessment of Research & Development (R&D) and Science and Technology (S&T) efforts. • Analyze required system capabilities to determine integration requirements and define challenges and develop plans to address requirements • Use operational experience and technical expertise to collaborate with the Functional Team...

Description SAIC is seeking an All-Source Intelligence Analyst to join the Air Force, Space and Intelligence Business Group providing systems engineering and technical advisory services to a rapidly expanding Government Intelligence Community (IC) customer. The customer is developing the next generation of space and ground systems, architectures, and hardware and software solutions. This position supports a System Program Office (SPO) in a technical capacity for planning, execution, monitoring, and oversight of satellite system resiliency methodologies that advance the IC customer's space resiliency posture. SAIC's Analysis Services provide best-in-industry personnel to analyze large quantities of multi-source, complex data and translate it into clear, comprehension of critical issues, and more decisive operations. We are seeking a Mid-Level Space Program All-Source Analyst with IC experience to join our team! In this role, you will use your existing intelligence community...

Description SAIC is seeking a Space Protection Artificial Intelligence/Machine Learning (AI/ML) Mission Engineer to join the Air Force, Space and Intelligence Business Group providing systems engineering and technical advisory services to a rapidly expanding Government Intelligence Community (IC) customer. The customer is developing the next generation of space and ground systems, architectures, and hardware/software solutions. The Space Protection AI/ML Mission Engineer will serve as the subject matter expert (SME) and System Program Office (SPO) representative coordinating with the development contractor and stakeholders (including end user operators) for deployment of new protection capabilities into space operations. The Space Protection AI/ML Mission Engineer leads development of AI/ML strategies and models and leverages them to identify integration opportunities for novel AI/ML solutions to enable accelerating, streamlining, and automating processes and activities,...

Description SAIC is seeking a Space Protection Mission Engineer to join the Air Force, Space and Intelligence Business Group providing systems engineering and technical advisory services to a rapidly expanding Government Intelligence Community (IC) customer. The customer is developing the next generation of space and ground systems, architectures, and hardware and software solutions. The Space Protection Mission Engineer will serve as the subject matter expert (SME) and System Program Office (SPO) representative coordinating with the development contractor and stakeholders (including end user operators) for deployment of new protection capabilities into space operations. The Space Protection Mission Engineer collaborates within a team of mission-related SMEs to coordinate system development, requirements verification testing (and sell-off), identification of discrepancies, and mission validation testing. The Space Protection Mission Engineer responsibilities may include,...

Description SAIC is looking for a cleared Systems Engineering candidate to lead an engineering team in providing technical assistance and recommendations regarding the planning, implementation, and management of Battlespace Awareness and Information Operations (BAIO) Programs of Record within the Program Executive Office, Command, Control, Computers, Communications, and Intelligence (PEO C4I). Support includes providing high quality engineering advisory services as they relate to evaluating requirements, training and planning support, assisting in the development of doctrine, tactics, techniques, and procedures, advocating requirements in support of future effects-based warfare, assessment of Research & Development (R&D) and Science and Technology (S&T) efforts. • Manage a team of cross-functional engineering disciplines in the delivery of Systems Engineering and Technical Assistance capabilities to the government customer. • Analyze required system capabilities to...

Description SAIC is looking for a cleared Systems Engineering candidate to provide technical assistance and recommendations regarding the planning, implementation, and management of Battlespace Awareness and Information Operations (BAIO) Programs of Record within the Naval Intel, C2, Cyber, and Information Operations (NIC3IO) under Program Acquisition Executive Mission Systems. Support includes providing high quality engineering advisory services as they relate to evaluating requirements, training and planning support, assisting in the development of doctrine, tactics, techniques, and procedures, advocating requirements in support of future effects-based warfare, assessment of Research & Development (R&D) and Science and Technology (S&T) efforts. • Analyze required system capabilities to determine integration requirements and define challenges and develop plans to address requirements • Use operational experience and technical expertise to collaborate with the...

Description SAIC is seeking a senior Multi-Disciplinary Optical IT Engineer to join the Space and Intelligence Business Group. You would work on a joint Intelligence Community (IC) and Department of Defense (DoD) crown jewel program providing highly specialized space/counter-space engineering, scientific, and analytical services from Aurora/Denver, Colorado. We support the Nation's leading-edge IC and DoD space programs and offer compelling, deep-technical work that has direct influence and impact on program development and operations. Our team has Subject Matter Experts (SMEs) across a variety of disciplines, including physics, math, RF, optics, space acquisition and operations, and intelligence collection and analysis. The Senior Optical Project Engineer will work in a collaborative team-focused environment of U.S. Government civilians and contractors solving applied technical problems and developing usable solutions for multiple space-related capabilities and threats. The...

Description SAIC is seeking a Space Protection Operations Engineer to join the Air Force, Space, and Intelligence Business Group providing systems engineering and technical advisory services to a rapidly expanding Government Intelligence Community (IC) customer. The customer is developing the next generation of space and ground systems, architectures, and hardware and software solutions. The Space Protection Operations Engineer will serve as the subject matter expert (SME) and System Program Office (SPO) representative coordinating with the development contractor and stakeholders (including end user operators) for deployment of new protection capabilities into space operations. The Space Protection Operations Engineer collaborates within a team of mission-related SMEs to support system testing, propel transition to operations planning, facilitate user/operator training, participate in Operations and Maintenance (O&M) planning and Deficiency Report (DR) management, and the...