24 customer service representative jobs found

Description SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role may not be immediately available. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal. departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well....

QED Systems, LLC is currently recruiting a Contracts Analyst to join our team at Fort Belvoir, VA to support our customer, Product Manager Force Protection Systems (PM FPS). Duties: Supports the planning, initiating, tracking, and preparation of Acquisition Requirement Packages (ARPs), policies, contract administration support, and provides expert assistance in accordance with FAR regulations and other Army guidelines. Develops/Reviews documents including, but not limited to: Acquisition Plans and Strategies. Performance Work Statements (PWS) / Statement of Objectives (SOO). Requests for Proposal (RFP) / Requests for Quotation (RFQ). Contract Data Requirements Lists (CDRLs). Quality Assurance Surveillance Plans (QASP). Service Contract Approval Requests. Requests for Information. Independent Government Cost Estimates (IGCE). Cost Benefits Analyses. Procurement Work Directives (PWDs). Funds Requests. Market Research. Technical Evaluations. Provides...

Description SAIC is seeking an MQ-9 Flight Simulator Field Service Representative (FSR) to provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) located at Holloman Air Force Base, NM . The MALET-JSIL Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a tactical MQ-9 Reaper ER Ground Control Station (GCS) into a flight training simulator. The system enables UAS/RPA operators to conduct simulation training as part of initial qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. In addition to MJAT support, the FSR will provide software, hardware, and systems support for the JSIL Mission Debrief System (JMDS), the MJAT Rehearsal Local Network (MRLn), the MJAT Stand-alone Trainer (MSAT), and future systems within the MJAT family. JOB DUTIES AND RESPOBNSIBILITIES: Provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) Provide software and...

Description SAIC is seeking a Senior Financial Management Analyst to support the Office of the Under Secretary of War for Research and Engineering (OUSW(R&E)) Resources and Analysis (R&A) Directorate. Candidates must have experience with acquisition and Planning, Programming, Budgeting and Execution (PPBE) processes at the Department of War (DoW) or Service Component Headquarters level and using the Defense Agencies Initiative (DAI) system. This role directly supports the Director for Resources and Analysis (SES). The successful candidate will serve as a SME for financial analysis as well as day-to-day operational support to the Director. This role focuses on executing all phases of the DoW PPBE process, and serving as an action officer and providing operational support to the R&A Director. This position is 100% on-site in Alexandria, VA. Job Responsibilities: Assist OUSW(R&E) in developing the Program Objectives Memorandum (POM) and Budget Estimate...

Description SAIC is seeking an MQ-9 Flight Simulator Field Service Representative (FSR) to provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) located at Creech Air Force Base, Las Vegas, NV . The MALET-JSIL Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a tactical MQ-9 Reaper ER Ground Control Station (GCS) into a flight training simulator. The system enables UAS/RPA operators to conduct simulation training as part of initial qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. In addition to MJAT support, the FSR will provide software, hardware, and systems support for the JSIL Mission Debrief System (JMDS), the MJAT Rehearsal Local Network (MRLn), the MJAT Stand-alone Trainer (MSAT), and future systems within the MJAT family. JOB DUTIES AND RESPOBNSIBILITIES: Provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) Provide...

Description SAIC is seeking a Fire Protection Plans Reviewer to join our team in our Chantilly, VA office. This position requires an active TS/SCI clearance with Polygraph. In this role you will be responsible for providing compliance with life safety requirements for the protection of personnel, mission and property through the role of enterprise Authority Having Jurisdiction. Additionally, you will evaluate compliance with applicable federal, state, and local laws and Department of Defense regulations to limit client exposure to civil and criminal liability. The following duties are a representative summary of the primary duties and responsibilities: Serve as a fire protection subject matter expert (SME) for all client locations. Review planning, programming, architectural and engineering design documents, specifications, and other technical documents for proposed construction activities to validate compliance with applicable codes and standards and to...

Description SAIC is seeking a Communications Systems Engineer to act as a Designated Authorizing Official Representative to provide onsite systems engineering and technical advisory (SETA) services in support of an SAIC Prime Program at the National Reconnaissance Office (NRO) in Chantilly, VA. The Communications Systems Engineer will support a Government customer with multiple satellite systems, both on-orbit and in development. They will support communication systems, network, and crypto acquisition activities for multiple major satellite programs. The job requires familiarity with NRO organization, processes, and satellite systems. Job Responsibilities to include: Support the System Program Office (SPO) in an acquisition capacity for planning, execution, monitoring, and oversight of communication, network, and crypto acquisitions. Coordinate and conduct day-to-day risk management activities. Support security authorization activities for information systems....

Description SAIC is seeking a Communications Systems Engineer to act as Offensive Security Engineer to provide onsite systems engineering and technical advisory (SETA) services in support of an SAIC Prime Program at the National Reconnaissance Office (NRO) in Chantilly, VA. The Offensive Security Engineer will support a Government customer with multiple satellite systems, both on-orbit and in development. They will also support communication systems, network, and crypto acquisition activities for multiple major satellite programs. Note: An active Top Secret/SCI clearance with Poly is required to be considered for this role Job Responsibilities to include: Support the System Program Office (SPO) in an acquisition capacity for planning, execution, monitoring, and oversight of communication, network, and crypto acquisitions. Build, automate, and execute testing frameworks and security assessments. Help resolve red/blue team findings. Improve cybersecurity posture...

Description SAIC is seeking a Communications Systems Engineer to act as a Network Intrusion Specialist to provide onsite systems engineering and technical advisory (SETA) services in support of an SAIC Prime Program at the National Reconnaissance Office (NRO) in Chantilly, VA. The Network Intrusion Specialist will support a Government customer with multiple satellite systems, both on-orbit and in development. They will also support communication systems, network, and crypto acquisition activities for multiple major satellite programs. Note: An active Top Secret/SCI clearance with Polyis required to be considered for this role Job Responsibilities to include: Support the System Program Office (SPO) in an acquisition capacity for planning, execution, monitoring, and oversight of communication, network, and crypto acquisitions. Analyze PCAP data and IDS/IPS alerts. Trace network-based attacks. Support containment of live network intrusions. Increase monitoring and...

Description SAIC is seeking a Communications Systems Engineer to act as a Security Control Assessor to provide onsite systems engineering and technical advisory (SETA) services in support of a SAIC Prime Program at the National Reconnaissance Office (NRO) in Hawthorne, CA. As the Security Control Assessor, you will support a Government customer with multiple satellite systems, both on-orbit and in development. You will also support communication systems, network, and crypto acquisition activities for multiple major satellite programs. The job requires familiarity with NRO organization, processes, and satellite systems. Job Responsibilities to include: Support the System Program Office (SPO) in an acquisition capacity for planning, execution, monitoring, and oversight of communication, network, and crypto acquisitions. Conduct independent assessments of management, operational, and technical security controls. Support faster RMF processing and security assessment...

Description SAIC is seeking a Facilities Operations Specialist / Project Manager to support our customer in Colorado Springs, CO, at Schriever SFB . This position requires an active TS/SCI clearance with Polygraph. SAIC provides full-service facility management support to a large Federal Government organization. We conduct end-to-end project management and facility engineering support for locations around the world. In this role, you will act as an interface between the on-base Civil Engineering organization, design and construction contractors, outside vendors and contractors, local Government entities, and the customers and stakeholders on matters related to facility operation and project management. Responsibilities include, but are not limited to: FACILITIES OPERATIONS: Act as the liaison coordinating with Government representatives at multiple levels Develop plans and conduct day-to-day oversight and document assessment of the O&M contractor's work...

Description SAIC's Horizon 2 contract is seeking an energized and professional PERSEC Security Specialist to support the contract's secure operating facilities in Colorado Springs, CO . You will support all facets of SAIC's Program and Personnel Security (PERSEC) processes at our Colorado Springs, CO location. You will assist the CPSOs (Contractor Program Security Officer) and provide day-to-day support for Collateral, Sensitive Compartmented Information (SCI), and Special Access Program (SAP) activities. Your background in applying sound and effective Program and Personnel security practices will be the driving force behind the success of our missions for the US Space Force (USSF) and Space Systems Command (SSC). Join us in safeguarding the nation's space assets and exploring the limitless opportunities that await in this dynamic role. You'll have the invaluable opportunity to be mentored in this role, ensuring not only your professional growth, but also the continued...

Description SAIC is seeking a Mechanical Engineer to serve as an In-Service Engineering Agent (ISEA) in support of hypersonic weapons systems deployed aboard the Zumwalt-class DDG-1000 destroyer and Virginia-class submarines. This position plays a critical role in ensuring operational readiness, technical integrity, and lifecycle sustainment of cutting-edge hypersonic strike capabilities. As an ISEA, you will serve as a key technical authority bridging the gap between the engineering baseline and fleet operations. You will work collaboratively with Fleet Support Representatives, government program offices, and cross-functional engineering teams to ensure delivered systems align with system and subsystem requirements throughout their operational lifecycle. NOTE: This position is 100% remote/work from home. Monthly travel to Crane, IN is required. What You'll Do: Serve as a primary In-Service Engineering Agent (ISEA) for hypersonic weapons systems, providing mechanical...

Description SAIC is seeking a Launch Operations Support Engineer at Vandenberg Space Force Base CA to provide onsite systems engineering and technical advisory (SETA) services in support of an SAIC Prime Program at the National Reconnaissance Office (NRO). As the Launch Operations Support Engineer, you will deliver on-site launch support and customer representation at Vandenberg Space Force Base, serving as a key interface between the program office, launch provider, and NROV. You will also support mission execution by coordinating launch campaign activities, maintaining situational awareness of payload and launch processing, and ensuring stakeholders remain informed throughout pre-launch operations. You will also support high-tempo launch activities by facilitating communication, tracking milestones, and helping resolve issues that could affect mission success. This rewarding and mission focused position will afford a positive impact on our nation's capabilities, through...

Description SAIC is seeking a Space Vehicle Factory Engineer to provide onsite systems engineering and technical advisory (SETA) services in support of an SAIC Prime Program at the National Reconnaissance Office (NRO) in Hawthorne, CA. As the Space Vehicle Factory Engineer, you will support a Government customer with multiple satellite systems, both on-orbit and in development. You will support space vehicle engineering, assembly, integration, and test activities for all the SPOs major satellite programs. This opportunity requires familiarity with NRO or commercial organization, processes, and satellite systems. Job Responsibilities to include: Assist the Government in monitoring Assembly, Integration, and Test (AI&T) of multiple satellites at contractor facility Support the System Program Office (SPO) in a space vehicle engineering capacity for planning, execution, monitoring, and oversight of systems acquisitions Provide support to Government customers by...

Description SAIC is seeking an Sr. Systems Engineer Integrator in Chantilly, VA to support SAIC's large SETA program, supporting the NRO's Ground Enterprise Directorate (GED), Advanced Ground Office. With a background in support to Space Programs providing Enterprise Systems Engineering and Integration, you will work with stakeholders to provide end-to-end closure of requirements for space programs (Indications and Warnings (I&W)/ Integration and Closure (I&C)), consult with Government leads, develop CONOPS, participate in verification, test and systems integration efforts, and conduct gap identification, analysis, and assessments. In this senior role, you will serve as a cross-functional integrator, drive integration and migration planning, and serve as the ultimate advocate for client mission success. This position requires on-site support at customer locations and is ideal for a seasoned professional who thrives in complex, mission-critical environments. Key...

Description SAIC is seeking a senior Multi-Disciplinary Optical Engineer to join the Space and Intelligence Business Group. You would work on a joint Intelligence Community (IC) and Department of Defense (DoD) crown jewel program providing highly specialized space/counter-space engineering, scientific, and analytical services from Aurora/Denver, Colorado. We support the Nation's leading-edge IC and DoD space programs and offer compelling, deep-technical work that has direct influence and impact on program development and operations. Our team has Subject Matter Experts (SMEs) across a variety of disciplines, including physics, math, RF, optics, space acquisition and operations, and intelligence collection and analysis. The Senior Optical Project Engineer will work in a collaborative team-focused environment of U.S. Government civilians and contractors solving applied technical problems and developing usable solutions for multiple space-related capabilities and threats. The...

Description SAIC is seeking a Space Protection Acquisition Engineer to join the Air Force, Space, and Intelligence Business Group providing systems engineering and technical advisory services to a rapidly expanding Government Intelligence Community (IC) customer. The customer is developing the next generation of space and ground systems, architectures, and hardware and software solutions. The Space Protection Acquisition Engineer will serve as a subject matter expert (SME) and System Program Office (SPO) representative facilitating execution of a Major System Acquisition (MSA) in coordination with development contractors and other stakeholders (including end user operators) to deploy new protection capabilities into space operations. The Space Protection Acquisition Engineer will join a small team of acquisition SMEs to plan, develop, and execute new acquisitions/Engineering Change Proposals (ECPs), guide the program through Milestone Decision Authority (MDA) directed...

Description Summary of Position: SAIC is seeking an experienced Network Systems Engineer and Technical Advisor (SETA) to support a U.S. Government customer in the Chantilly, VA area. The selected candidate will serve as a trusted technical advisor working across the customer's organization to identify next-generation enterprise communications challenges, convert those challenges into acquisition requirements, and then work with scientists, engineers, and industry to solve those challenges. The candidate will leverage their expertise in enterprise network architecture, secure communications, encryption, and advanced science and technology solutions to advise stakeholders on technology challenges, proposed solution applicability and feasibility, along with on-going project status in support of fulfilling enterprise requirements. Responsibilities: The successful candidate will provide: Technical Oversight and Advisory Provide support across program offices,...

Description SAIC is looking for a cleared Systems Engineering candidate to provide technical assistance and recommendations regarding the planning, implementation, and management of Battlespace Awareness and Information Operations (BAIO) Programs of Record within the Program Executive Office, Command, Control, Computers, Communications, and Intelligence (PEO C4I). Support includes providing high quality engineering advisory services as they relate to evaluating requirements, training and planning support, assisting in the development of doctrine, tactics, techniques, and procedures, advocating requirements in support of future effects-based warfare, assessment of Research & Development (R&D) and Science and Technology (S&T) efforts. • Analyze required system capabilities to determine integration requirements and define challenges and develop plans to address requirements • Use operational experience and technical expertise to collaborate with the Functional Team...