8 customer support associate jobs found

Description Position Overview SAIC is currently hiring a VOIP Engineer to support Department of Transportation (D.O.T.). This mission critical resource will be responsible for analyzing and developing VOIP networks, and designing and planning installation and maintenance of VOIP systems from project inception to conclusion. This resource also manages Jabber and WebEx and ensures proper integration and communication of those systems with the VOIP network. Responsibilities: Provides senior-level engineering and operational support for DOT enterprise video conferencing. Configures and troubleshoots Google Meet room systems, Poly/Cisco/Logitech/Avocor endpoints, BYOD workflows, SIP/H.323 interoperability, certificates, network dependencies, and related VTC management platforms. Physical room installation is primarily performed by approved vendors; this role focuses on configuration, testing, validation, troubleshooting, and operational acceptance....

Description Position Overview As a Cloud engineer, you'll use your experience to architect, build, and design solutions that integrate public Cloud services. You will incorporate techniques like Infrastructure as Code to ensure repeatable deployment of resources. You'll provide expertise in the use of Cloud reference architecture and solutions to support software development in a DevOps environment. You will be working in a dual Microsoft Exchange and Google Workspace environment, experience supporting both is required. You should have excellent troubleshooting skills, stay current with industry trends, and should be a team player. Responsibilities: Creating/updating cloud environment configurations to establish/support application workloads, including: Azure Focused: Configuration of Subscriptions, Resource Groups, VNETs, Subnets, load balancers, App Services, Azure Batch, Virtual Machines, resource tagging, billing, policy implementation, and...

Description SAIC is proud to partner with the Federal Deposit Insurance Corporation (FDIC) under the Information Security Services (ISS) contract, delivering innovative solutions to strengthen and safeguard the nation's banking system. We are seeking an Executive Desktop Support Technicians to provide exceptional IT services to our clients, with a focus on executive-level customer service and support. As part of this role, you will address technical issues both onsite and remotely, ensuring system performance and reliability. Your work will contribute to maintaining operational excellence for the FDIC's executive leadership and priority stakeholders. Primary Responsibilities: Deliver Client Services and Executive Support for both onsite and remote users, ensuring efficient and timely resolution of reported issues. Provide after-hours and as-needed availability per client volume trends to ensure uninterrupted support. Troubleshoot and resolve incidents: Triage and...

Description SAIC is seeking an experienced and technically skilled Senior Systems Engineer to support NSWC Crane and the Sea-Launched Cruise Missile - Nuclear (SLCM-N) program. In this role, you will perform a broad range of systems engineering activities in support of one of the Department of Defense's highest-priority nuclear modernization programs. The successful candidate will assist the Navy is directing and managing a competitive prototyping development effort and apply a complete understanding of systems engineering principles to deliver innovative, technically sound solutions that meet mission requirements within schedule and cost constraints. The Senior Systems Engineer will perform systems engineering activities including concept of operations formulation, requirements definition, analysis and engineering, system architecting, system analysis and design, interface and data architectures, validation and verification, systems integration, system and operational...

Description The Vanguard 2.2.1 program has an opening for a VTS (Video Teleconferencing Services) Technician to support the Department of State (DOS) Bureau of Diplomatic Technology (DT). The qualified person will support the daily responsibilities of the VTS Technician to include working/coordinating with a team of Tier II technicians and operational staff to support the DT mission. The VTS Technician will provide knowledge and technical support to video associated teleconference (VTS) equipment and customers. Equipment may include large monitors/displays, projectors, video cameras, and hardware located within the DOS video conferencing rooms. This role is in Washington, DC and allows 1 day of telework per week. The role could require minimal travel. Description of Duties: Provide Tier I & Tier II support to Department of State at domestic and overseas Troubleshoot and support VTS and conference room requests. Support site registration requests for conference...

Description VIP Executive Support Team Lead Responsibilities: Coordinate and lead a 4 man Executive/VIP Support Team day-to-day operations, including managing team scheduling, workload distribution, ticket queue health, escalations, and SLA performance. Deliver "white-glove" technical support to executive-level customers under minimal to no supervision, interacting with network services, software systems engineering, security, and asset management to restore service, resolve complex issues, and identify core problems. Interact daily with executive-level customers, supervisors, and peer groups to manage workflow in a timely and professional manner. Provide executive-level communications during incidents and service disruptions. Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone, iPad, Android) and deployable network communication systems, strategic and tactical multi-channel satellite...

Description SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. Responsibilities: MS In-Tune Mobile Device Management. Active Directory account management implementation...

Description SAIC Ventures is strategic investor into startups that help our US Government customers solve their greatest mission challenges. Our successful approach to Corporate Venture Capital is built on SAIC's role as a Mission Integrator and deeply rooted in portfolio company collaboration around go-to-market, technology and products. SAIC is scaling the Ventures team and seeking both Partners (investment leaders) and Associates (source, cultivate, and execute based on collaboration. This particular opportunity is for a Partner who will be a Manager within SAIC and be both a people and investment leader. The role will be based in either the DC/Maryland/Virginia Metro Area, Los Angeles or Silicon Valley, or a Startup hub in the mid west such as Austin or Chicago. As an integral member of the SAIC Ventures team reporting to the Managing Director, the Partner will collaborate among SAIC technology and commercial go-to-market colleagues in our Solutions & Technologies...