6 deskside support technician jobs found

Description SAIC is hiring a Deskside Support Technician to support HHS in Atlanta, GA. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. Responsibilities: MS In-Tune Mobile Device Management. Active Directory account management implementation and...

Description SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. Responsibilities: MS In-Tune Mobile Device Management. Active Directory account management implementation...

Description SAIC is looking for a Deskside Support Technician will provide onsite technical support services in compliance with federal contract requirements, agency security standards, and organizational IT policies. This role supports end users with workstation hardware, software, and enterprise platforms, including specialized support for executive leadership requiring white-glove service. The position also includes responsibility for technical documentation, SOP development, and audio/visual (A/V) technology support. Candidates must demonstrate experience with Windows 11, Azure Active Directory, Intune, and Office 365 within a modern enterprise or federal environment. Onsite 5 days a week in Wash D.C. Provide deskside support and troubleshooting for laptops, desktops, mobile devices, printers, peripherals, and workstation equipment. Install, configure, secure, update, and troubleshoot Windows 11 systems in alignment with federal guidelines. Support Azure AD identity...

Description SAIC is currently seeking a motivated, career and customer service-oriented Lead Desktop Support Technician to support a project with the Federal Energy Regulatory Commission (FERC). The Lead Desktop Support Technician Lead will supervise a team of Desktop Support Technicians requiring a high level of customer service and technical proficiency to more than 1,800 users, both on-site and at regional offices. The Lead Desktop Support Technician will be responsible for managing and delivering professional, high quality services directly to the customer, providing both remote and in-person support. The candidate must have strong communication skills, be capable of reporting to all levels of management and attend meetings to present information when required. Primary Responsibilities Include: Provide support to Desktop Support Technicians who are diagnosing, troubleshooting, and supporting user issues. Coordinate customer and support issues to ensure timely...

Description We are looking for a hands-on Controls and Systems Integration Engineer to support advanced unmanned maritime systems programs for the U.S. Navy in San Diego, CA . This is a practical, systems-level engineering role for someone who enjoys making complex electromechanical systems work in the real world. You will work across vehicle controls, embedded and networked systems, power distribution, sensors, autonomy support, and field operations - often within the same day. The ideal candidate is technically broad, comfortable bridging software and hardware, and brings enough hands-on experience to contribute quickly. You don't need to be an expert in every subsystem, but you should be the kind of engineer who can dig into a problem, read the documentation, inspect the wiring, check the network traffic, write a test script, and keep working until the system makes sense. This is an ON-SITE role in San Diego, CA. Travel: Occasional field tests, sea trials, and shipboard...

Description SAIC is seeking a Deskside Support Lead to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management. You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems. Roles and Responsibilities: Acts as a senior technical lead, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment. Lead and coordinate a team of 4 IMAC technicians. Provides Tier 2 desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user...