SAIC
OK
Description The position will serve as the primary functional resource for diagnosing, researching, and resolving system issues related to the CASTLE Time and Attendance (T&A) software application. This position supports the FAA's Enterprise Services Center, Administrative Systems Section, at the DOT/FAA Mike Monroney Aeronautical Center in Oklahoma City, OK. This position will provide functional help desk support for the Agency's Time Collection System, ensuring timely resolution of complex functional issues that cannot be resolved by the Tier 1 Service Desk. Customers supported include the Aeronautical Center, the Federal Aviation Administration, the Department of Transportation, and various other governmental agencies and departments. Key Responsibilities: Provide functional help desk support for issues escalated from the Tier 1 Service Desk, ensuring timely resolution of complex functional issues Troubleshoot help desk tickets, working independently and/or under...