3 information technology jobs found

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence - Consistently follow standardized...

Description PLEASE NOTE: This is NOT a UAS, UAV, RPV, or DRONE pilot position. We are looking for Full-time, Remote Pilot Operator (RPO) candidates to join the SAIC Controller Training Solutions (CTS) team at the New York TRACON (N90) in Westbury, NY, supporting air traffic controller training services for the Federal Aviation Administration (FAA). Job Description: The RPO plays the role of the pilot and other controllers in the Air Traffic Controller training simulator. The RPO operates a combination of a simulated radar display and voice communication system to simulate the actions and communication of pilots and remote ATC facilities during medium and high-fidelity training exercises. RPOs receive voice commands from students, input proper entries into the automated system to simulate pilot actions, translate displayed information into appropriate ATC terminology, and respond to the student via the VCS utilizing proper phraseology. The...

Description PLEASE NOTE: This is NOT a UAS, UAV, RPV, or DRONE pilot position. We are looking for Full-time, Remote Pilot Operator (RPO) candidates to join the SAIC Controller Training Solutions (CTS) team at the John F. Kennedy International ATCT (JFK) in Jamaica, NY, supporting air traffic controller training services for the Federal Aviation Administration (FAA). Job Description: The RPO plays the role of the pilot and other controllers in the Air Traffic Controller training simulator. The RPO operates a combination of a simulated radar display and voice communication system to simulate the actions and communication of pilots and remote ATC facilities during medium and high-fidelity training exercises. RPOs receive voice commands from students, input proper entries into the automated system to simulate pilot actions, translate displayed information into appropriate ATC terminology, and respond to the student via the VCS utilizing proper...