SAIC
DC
Description SAIC is seeking a Technical Support Specialist to support a large federal government agency in Washington, DC. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays. Shifts available: Monday-Friday, 2:30pm-11:15pm Description of Duties: Perform advanced, day-to-day operational maintenance, support, and upgrades for complex operating systems and mobile workstations. Coordinate, direct, and perform complex software installations. Develop, implement, and promote standard operating procedures and schedules. Manage, maintain, and repair enterprise devices for remote global workforce with a user base of more than 20K. Utilize an IT Service Management ticketing system (ServiceNow) to document incidents and requests and the respective resolutions and fulfillments. Perform administrative tasks on devices in-person and remotely to support a broad range of issues....