SAIC
VA
Description SAIC has a job opening for a Technical Services/NOC Supervisor to lead a team that provides advanced technical support to Team Supervisors, Network technicians, and product support staff responsible for diagnosing, troubleshooting, computer systems, software, and networked/wireless systems. This role is the escalation point when front-line support cannot isolate or resolve issues and ensures timely and effective restoration of services and systems. For the right candidate, this position may be performed remotely from anywhere within the United States, however, the role will operate on Eastern Standard Time (EST) hours. The Technical Services/NOC Supervisor also coordinates with Sr leadership and engineering teams to report design, reliability, and maintenance issues, and may support customer installations, onboarding, and training activities. This role frequently interacts directly with customers and end users when the products and systems involved are highly...