18 jobs found

Position: Assistant Manager, Materials Planning Job Description: What You’ll Be Doing ● Manage the department, overseeing and resolving a variety of receivable discrepancies and customer invoice disputes. Improve company cash flow by performing invoice dispute root cause analysis and facilitates customer product returns, minimizing bad debt write offs. ● Manage customer service staff, including hiring, performance management, training and employee development. Respond to customer escalations and performance issues of the department. ● Designing, implementing and improving credit issuance and billing creation processes. Participate in development of key measures and reports for management of service requests. ● Track and report quality issues using reports from system, customer surveys, etc. including return, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues. ● Manages a team responsible for maintaining inventory ● Implement...

Position: Account Manager Job Description: What You’ll Be Doing ● Drive Sales growth through new customer acquisition and rebuilding of underpenetrated and neglected relationships. Responsible to both build and maintain influential customer and supplier business relationships.  ● Act strategically to identify and target emerging areas for high growth, profit, and differentiation (e.g., fast growing, small to mid-size businesses) through knowledge of the market, territory, and relationships with suppliers and customers. Responsible for identifying issues related to the emerging customer and market needs and generating leads and follows-ups obtained through suppliers and Arrow internal sources. Through evaluation of qualified leads and analysis prioritizes high-return opportunities to solve customer problems and create demand for Arrow’s full range of solutions, products, and services.  ● Responsible for Sales Generation through driving and creating new opportunities and...

Position: Senior Customer Service Representative Job Description: What You’ll Be Doing To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies. Manage...

Position: Human Resources Generalist – Malaysia (JB) Job Description: What You’ll Do HRG Accountabilities Advises and partners with functional / departmental Managers and below clients on multiple aspects of HR, including but not limited to, HR best practices, policies, procedures and regulation, communication and change management initiatives, and other programs that support the business in achievng its objectives. Responsible for relevant key HR metrics for his/her client area and works with manager to dive to root cause and develop and execute appropriate follow-up actions where needed  Building trustful cooperation with the stakeholders including obtaining approval on new hires and terminations. Providing direction and expertise to professionally execute corporate policies and HR programs ensuring appropriate and agreed levels of quality including briefing and training. Participate in cross-functional communication and the transfer of learning and...

Position: Applications Engineer Job Description: What You’ll Be Doing Monitor Systems: Keep an eye on applications and servers to ensure they run smoothly. Fix Issues: Identify and resolve technical problems quickly. Development: Requirements or issue fixes requiring coding Support Users: Help users with their technical queries and concerns. Collaborate with Teams: Work with other teams to solve issues and improve systems. Document Work: Record incidents, solutions, and processes for future reference. Ensure Security: Follow IT policies and maintain system security. Represent Manager in management meeting as and when required. What We Are Looking For Typically requires 3-4 years of related experience with a degree; or equivalent work experience.  Ability to working in multiple culture and complex structure environment Knowledge in Logistics and warehouse are preferred Excellent Analytical skills to understand...

Position: Customer service officier Job Description: What You’ll Be Doing ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Project Specialist Job Description: What You’ll Do Coordinate project activities and track progress against the project timelines. Support project planning, implementation and execution Facilitate communication among different stakeholders and cross functional team Monitor project risks, issues, and dependencies, and escalate when required. Maintain project documentation, report, and status updates. Ad hoc assignment related to warehouse improvement projects etc. Collects, enters, and organizes data and other information to support research projects; carries out basic analytic tasks; organizes materials for and provides draft inputs to written products such as literature reviews, project documentation, progress reports, research reports, and briefings. Leading medium size and cross functional projects. Leads project calls, assigns work and manages project to timeline and outcomes. Stakeholder management—Leads stakeholder...

Position: Materials Planner Job Description: What You’ll Be Doing ● Plan and pipeline inventory for low to medium complex customer demand—lower dollar value and/or lower part count. ● Review backlog and shortage reports to assure uninterrupted supply of inventory. Tools would include backlog matching, shortage reports and the Arrow flex reports with minimum customer interaction. ● Prepare Arrow generated forecasts for e-compass. Upload and manage the exceptions generated from the e-compass processing. ● Maintain manual bonds to assure interrupted availability of inventory. ● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience ● Completes work with a limited degree of supervision ● Likely to act as an informal resource for colleagues with less experience ● Identifies key issues and patterns from partial/conflicting data ● Takes a broad perspective to problems and spots new, less obvious solutions...

Position: Buyer (Asset Specialist) Job Description: What You’ll Be Doing 1. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Manage both EDI and manual purchase order entry. Re-plan and manage supplier backlog in line with demands and supplier agreements: confirmation, reschedule, cancellation and reconciliation. Manage VMI Buffer Min and Max level. 2. Communicate with the Suppliers regarding purchase order backlog, shipping and tracking information: track and prioritize urgent shipments. Be accountable for receipts from the suppliers and resolution of shipping discrepancies. Ensure correct receipt of supplier invoices and resolve discrepancies. Monitor supplier on-time delivery. Manage responsible Manufactory inventory level. Manage Supplier non-conformity-Receiving Occasionally participate in meetings with suppliers as required. Support New suppliers implementation in Hub...

Position: Customer Service Representative Job Description: What You’ll Be Doing 1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. 2. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licenses. Be accountable for delivery to the customers and resolution of shipping and price discrepancies....

Position: Business Operations Associate Job Description: Work Location: Arrow Electronics PTP, Gelang Patah, Johor Arrow Components (M) Sdn Bhd D28-2, Jalan DPB/3 (Zone B) FCZ, Pelabuhan Tanjung Pelepas, 81550 Gelang Patah, Johor, Malaysia What You'll Be Doing  Responsible for the day-to-day sales support and customer service activities for assigned accounts.   Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.   Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers.  Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective manner.   Creates influential customer,...

Position: Lead Development Associate Job Description: What You’ll Be Doing Lead Development Representative plays a critical role in developing, identifying, and qualifying leads to help drive the growth of immixGroup’s clients’ public sector business. The ideal candidate will learn the company value proposition and attend sales training in immixGroup’s state-of-the-art immixUniversity program.  Participate in lead generation call campaigns to uncover new business opportunities for immixGroup’s clients. Set up meetings between the client and the government customer. Establish ongoing business relationships with both government customers and technology clients. Document information for all sales activities, opportunities, and customer/client interaction in company CRM. Meet and exceed monthly performance goals. This job profile requires the assignment and participation in a sales compensation plan.  A portion of OTE will be variable and tied to...

Position: Storekeeper Job Description: Monday to Saturday (5.5 day weekly) Mon – Fri: 8:30am to 5.30pm Sat: 8:30am to 12.30pm Work Location: Arrow Electronics PTP, Gelang Patah, Johor What You’ll Be Doing Manage labor distribution and workflow to meet quality and production goals Support a specific warehouse function (e.g., shipping, receiving) Transport and stage products Maintain organized work and product storage areas Perform general warehouse tasks: Receive, sort, label cargo, execute putaway, picking, and packing load and unload cargo Operate Material Handling Equipment (MHE) for putaway and picking tasks What We Are Looking For SPM, Certificate or Diploma graduates. 1-3 years of relevant experience working in electronics manufacturing industry or warehouse.  Willing to work overtime What’s In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal...

Position: Shipping Coordinator / Logistics Officer Job Description: ​ Monday to Saturday (5.5 day weekly) Mon – Fri: 8:30am to 5.30pm Sat: 8:30am to 12.30pm Work Location: Arrow Electronics PTP, Gelang Patah, Johor What You’ll Be Doing Perform General Warehouse job : Receiving; putaway; picking; packing; labelling; sorting; loading & unloading of cargoes             Manage labor distribution and workflow to meet quality and production goals Support a specific warehouse function (e.g., shipping, receiving) Transport and stage products Maintain organized work and product storage areas        Email correspondence with internal and external customers             Prepare reporting to supervisor according to the instructions from warehouse management Perform process and transaction audit What We Are Looking For SPM, Certificate or Diploma graduates. Computer literacy- WMS/DMS experience at advantage 2-5 years of...

Position: Logistics Team Leader Job Description: Monday to Saturday (5.5 day weekly) Mon – Fri: 8:30am to 5.30pm Sat: 8:30am to 12.30pm Work Location: Arrow Electronics PTP, Gelang Patah, Johor ​ What You’ll Be Doing Manage labor distribution and workflow to meet quality and production goals Support a specific warehouse function (e.g., shipping, receiving) Transport and stage products Maintain organized work and product storage areas Perform General Warehouse job : Receiving; putaway; picking; packing; labelling; sorting; loading & unloading of cargoes             Email correspondence with internal and external customers             Prepare reporting to manager according to the instructions from warehouse management Lead small team to perform warehouse activities Management of labor distribution and workflow to ensure quality and production goals are met Assists employees through training , problem solving and ensuring...

Position: Inside Sales Representative Job Description: What You’ll Be Doing Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow. Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products...

Position: Programming Coordinator Job Description: Monday to Saturday (3 shifts rotating, weekly) Morning: 7am to 3.15pm Afternoon: 3pm to 11.15pm Night: 11pm to 7.15am Work Location: Arrow Electronics PTP What You’ll Be Doing Set up and operate programming, marking and tape & reel equipment following quality operating instructions (ETQ) or Standard Work Instruction (SWI). Process customer orders focusing in one or more programming process (Auto, Tape & Reel, Manual Programme, Order Prep/Labeling, Visual, SGRI & Gateship). Set up and operate programming, laser marking, ink dot and tape & reel following quality operating instructions (ETQ/ QOIs) and strictly follow the active Standard Work Instruction (SWI). Process customer orders in 1 or more programming station / platform. Other duties as assigned by the Superior / Team Lead. What We Are Looking For 1 year of relevant experience in a similar role in an established...

Position: Sales Operations Officer Job Description: What You’ll Be Doing Process quotation and provide customer support to new and current business. Collaborate closely with Sales and adhere to quote strategies to win new business. Provide accurate and competitive pricing to meet branch target percentage. Gathering of marketing information regarding customers, competitors and pricing. Establishes and maintains customer relationships, communications with customers and internal stakeholders to provide market information. Support customer with additional requirements such as offer stock, competitor parts, datasheet & certificate request. What We Are Looking For Diploma/Degree graduates. With at least 2-4 years of relevant experience in electronics distribution industry. Possess strong solution-mindset, independent and ability to collaborate well within as well as across functional teams. Positive, willing to learn and can-do mindset. Good...