2 management analyst jobs found

Position: Customer Service Representative Job Description: What You’ll Be Doing 1. To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. 2. All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export rules for controlled products, including preparation of export licences. Be accountable for delivery to the customers and resolution of shipping and price discrepancies. Manage...

Position: Business Process Manager Job Description: Principal Accountabilities ● Responsible for analyzing clean business metrics and operating standards to ensure improved operating income, maximize inventory turns to improve business performance. Ensure each branch adheres to Arrow policy and procedures and minimize profit leaks.  ● Manage employees—coach and train business operations analysts. ● Manage clean business—coordinate resources to maximize productivity. (involve corporate operation, cfs, ssg, pdc and branch personnel to identify and resolve field issue). ● Audit branches and identify areas that need improvement and share best practices. ● Miscellaneous ad hoc reporting using excel and focus. Job Complexity ● Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s) ● Is accountable for the performance and results of a team within own discipline or function ● Adapts...