5 program management manager jobs found

Position: Manager, Quality Job Description: Principal Accountabilities - Serve as the primary point of contact for customer quality related concerns, complaints, and escalations, ensuring timely investigation, root cause analysis (8D report), and drive corrective actions (CAPA program) follow up. -    Manager customers or certification audits such as ISO 9001, TAPA FSR level A etc -    Maintain quality management systems, procedures, and standard to ensure compliance with customers, regulatory, and corporate requirement -    Work with internal department to address quality issues and lead the continue process improvement, including quality risk identification and develop the mitigation plan - Proficiency in Mandarin is an advantage for liaising with Mandarin-speaking clients and business partners. Job Complexity ● Coordinates and supervises the daily activities of business or technical support or production team ● Sets priorities for the team to ensure task completion;...

Position: Customer Service Representative Job Description: Department: Arrow Global Service Chain Service Inc. / Asia Service Center Reporting Relationship: Customer Service Manager Competency Model: Sales Job Objective: To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. Key Responsibilities: All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation. Manage compliance with export...

Position: Compliance Manager Job Description: What You’ll Be Doing 1. Compliance Investigations •    Lead and conduct internal investigations in ASEAN countries, with additional support for regional APAC investigations when required. •    Handle cases involving conflicts of interest, bribery/corruption, kickbacks, export control concerns, fraud, falsification of records, and workplace harassment/discrimination. •    Analyze incoming allegations and develop structured investigation plans. •    Carry out comprehensive fact finding through e Discovery review and in depth investigative interviews. •    Manage internal investigation resources and, where needed, oversee external contractors or third party investigators. •    Prepare clear, detailed investigation reports, outlining findings, conclusions, and recommendations. •    Present investigation results to business leaders and key internal stakeholders. •    Collaborate with external counsel, particularly in...

Position: Training Manager Job Description: What You’ll Do Lead the warehouse training strategy and execution. Manage new hire onboarding and employee certification programs. As part of SME to develop the SOP, ensure compliance with SOP, Quality, Safety, and customer training requirements. Maintain training records and audit readiness. Monitor workforce competency and drive continuous improvement in training effectiveness. Lead and develop the warehouse training team May expand the scope to other warehouses in Asia Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Decisions are guided by policies, procedures and business plan; receives guidance and oversight from training manager Accountable for the results of a large and/or moderately complex support or production operations team including subordinate work leaders Applies acquired expertise to analyze and solve problems without...

Position: Account Manager Job Description: What You’ll Be Doing ● Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. ● Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines. ● Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans...