12 customer service jobs found

Position: Customer Service Officer Job Description: Principal Accountabilities ● The Operations Support Associate supports all departments including receiving, audit, shipping and recycling. ● Perform the physical activities necessary to receive, sort, package, ship and teardown inventory through the designated work stages in the facility. ● Move inventory to appropriate staging areas for further processing as per the statement of work. ● Verify asset counts, sort, and label product. ● Load and unload product onto the production line to route to the appropriate area. ● Disassemble electronic equipment per company and customer specifications, utilizing equipment such as pneumatic power tools. ● Identify and sort commodities into appropriate categories. Job Complexity ● Has developed knowledge and skills through formal training or considerable work experience ● Entry level often for those with work experience in the skill area ● Works within established procedures with a...

Position: Customer Service Officer Job Description: What You’ll Be Doing • Responsible for system-related work – SO entries, maintenance, shipment release & inventory management. • In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics. • Responsible for overall Customer management as well as handling RMA (customer returns). • Work closely internally with Field Sales and Inside Sales on Pre-Order & Order Entry. What We Are Looking For • Diploma or Degree in any fields. • At least 3 years of experience in customer service (order management), sales administration or buyer role. • Possess excellent communication and interpersonal skills. • Proficient with Microsoft office software, especially for Excel (Pivot, VLOOKUP). • Customer-service oriented, analytical and problem-solving mindset. • Self-motivated and ability to prioritize tasks with sense of urgency. What’s In It For You...

Position: Inside Sales Representative (Operations) Job Description: Principal Accountabilities ● Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.  ● Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through...

Position: Sales Operations Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Field Sales Engineer Job Description: What You'll Be Doing • Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures • Serves as a liaison between Arrow’s internal resources, vendor resources and customers. • Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective processes. • Resolves discrepancies with the customer prior to order entry. • Enters sales orders into the Arrow system. • Review backlog report to fulfill orders most effectively. • Meets customer service agreements established in SOW • Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims What We Are Looking For • Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience. • Could...

Position: Field Sales Engineer Job Description: What You'll Be Doing • Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures • Serves as a liaison between Arrow’s internal resources, vendor resources and customers. • Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective processes. • Resolves discrepancies with the customer prior to order entry. • Enters sales orders into the Arrow system. • Review backlog report to fulfill orders most effectively. • Meets customer service agreements established in SOW • Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims What We Are Looking For • Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience. •...

Position: Account Manager Job Description: What You'll Be Doing • Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. • Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines.  • Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans...

Position: Account Manager Job Description: What You'll Be Doing • Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. • Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines.  • Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic...

Position: Collection Manager Job Description: What You’ll Be Doing • Lead a team to handle the cash collection process and work with the SSC • Work closely with the internal stakeholders in monitoring collections and resolving customer payment issues • Work closely with customers on collections and reconciliation of balances to ensure accurate and timely collection of payments • Prepare the AR reports for month-end closing and for management reporting • Prepare and review tax filings • Manage shipment release for credit hold customers • Respond to the audit-related requests from different parties • Maintain the customer master information • Access the creditworthiness of new customers and review existing credit limits • Implement continuous improvement initiatives to streamline existing credit control and collection processes to improve efficiencies through automation • Prepare ad-hoc reports, project and analysis What We Are Looking For •...

Position: Product Marketing Manager Job Description: P roduct M arketing M anager The position is liaison between Arrow's suppliers and Arrow sales team. The main purpose of the position is to develop, grow and leverage the influential supplier relationships to negotiate competitive pricing and availability, to increase sales and gross profit dollars for all regions. . What You’ll Be Doing Responsible for Product Marketing for assigned product lines Build a strong supplier relationship for joint business growth in target area Define and executive marketing strategies Liaise with colleagues for common business goal Demand creation. New business development. Arrange meetings via webcast, phone or in person in order to drive and increase market share. Learns the process of returns, quotes, delivery, pricing and special restrictions. Identifies manufacturing problems to resolve delivery response issues and utilizes management's help when necessary....

Position: Information Technology Systems Engineer Job Description: What You’ll Be Doing ● Provide daily hardware and software engineering, support and maintenance, performance monitoring and reporting, solutions design, and consulting for Arrow's Hardware/Software infrastructure Systems. ● Analyze and troubleshoot problems in software, applications, databases, hardware, and COTS applications. ● Provide 2nd level support working directly with IT groups and/or users. ● Interface with vendors, as required, to provide hardware or software repairs. ● Participate in yearly Disaster Recovery tests. What We Are Looking For ● Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience ● Has no discretion to vary from established procedures ● Has no related work experience or has work experience but requires formal training in theories/concepts in own function ● Works under close supervision What’s In It For You At...

Position: Field Sales Engineer Job Description: Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling.Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges.Ensure customer satisfaction as it pertains to supply chain management and other value added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry.   Location: TW-Taipei, Taiwan (Jian-Yi Rd) Time Type: Full time Job Category: Sales