4 energy jobs found

Position: Sales Operations Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.  ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Position: Field Sales Engineer Job Description: What You'll Be Doing • Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures • Serves as a liaison between Arrow’s internal resources, vendor resources and customers. • Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective processes. • Resolves discrepancies with the customer prior to order entry. • Enters sales orders into the Arrow system. • Review backlog report to fulfill orders most effectively. • Meets customer service agreements established in SOW • Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims What We Are Looking For • Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience. • Could...

Position: Field Sales Engineer Job Description: What You'll Be Doing • Provides the highest level of service to meet customer satisfaction while maintaining efficiencies in corporate operational processes and procedures • Serves as a liaison between Arrow’s internal resources, vendor resources and customers. • Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective processes. • Resolves discrepancies with the customer prior to order entry. • Enters sales orders into the Arrow system. • Review backlog report to fulfill orders most effectively. • Meets customer service agreements established in SOW • Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims What We Are Looking For • Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience. •...

Position: Customer Service Officer Job Description: What You’ll Be Doing • Responsible for system-related work – SO entries, maintenance, shipment release & inventory management. • In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics. • Responsible for overall Customer management as well as handling RMA (customer returns). • Work closely internally with Field Sales and Inside Sales on Pre-Order & Order Entry. What We Are Looking For • Diploma or Degree in any fields. • At least 3 years of experience in customer service (order management), sales administration or buyer role. • Possess excellent communication and interpersonal skills. • Proficient with Microsoft office software, especially for Excel (Pivot, VLOOKUP). • Customer-service oriented, analytical and problem-solving mindset. • Self-motivated and ability to prioritize tasks with sense of urgency. What’s In It For You...