62 customer service jobs found

Position Summary Odyssey is seeking a top notch IT Specialist  to support Naval Medical Research Unit Dayton (NAMRU-D).  NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations. Responsibilities Duties include, but not limited to:  Responsible for monitoring, opening, assigning, updating and closing tickets on REMEDY. Troubleshoot assigned tickets using Standard Operating Procedures (SOP's), provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software;...

Position Summary Odyssey Systems has an exciting opportunity for an experienced Network and Computer Systems Administrator (Journeyman) supporting an Air Force acquisition mission on the EB contract at Eglin AFB, FL, providing support to EBR. The candidate will apply knowledge and experience in the administration and management of organizational information and network systems, provide customer service, and support armament program related network systems operations. Responsibilities Duties include, but are not limited to: Provide support and assistance in the development, management, and operations of acquisition and armament program related networks and systems Prepare technical implementation plans with actions, milestones, timelines, and critical paths Support customer access to Continuous Acquisition and Life-Cycle Support applications and other Government software applications Assist with COMSEC...

Position Summary We are seeking a detail-oriented and proactive HR Generalist who specializes in HR systems processing, and Learning Management System (LMS) administration. This role is responsible for ensuring a seamless employee onboarding experience, maintaining accurate HR data and transactions, and supporting the administration and optimization of the organization’s LMS platform. The ideal candidate is process-driven, tech-savvy, and passionate about enhancing employee experience through efficient systems and structured learning support.   Responsibilities LMS Administration & Learning Support Administer and maintain the company’s Learning Management System (LMS) Upload, assign, and track training programs and compliance courses Generate training completion reports and ensure timely follow-ups Support course creation, updates, and user troubleshooting. Collaborate with business leaders to enhance...

Position Summary Odyssey is currently seeking a Network and Computer Systems Manager to support the Rapid Enterprise Solutions Division (AFLCMC/EBR) provides enabling capabilities to the Armament Directorate by modernizing how AFLCMC/EB designs, develops, tests, and sustains weapon systems. EBR delivers secure digital ecosystems, integrated engineering and productivity tools, workforce training and support, cybersecurity and security assessments, modeling and analysis services, and manages facility operations, human capital, and resources to accelerate solutions delivery to the warfighter. This is a fulltime position based at Eglin AFB with onsite requirements.    Responsibilities Duties include, but not limited to:  Prepare technical implementation plans with integrated solutions, milestones, and timelines. Develop and maintain databases, spreadsheets, and workflows. Provide support for customer access to...

Position Summary Odyssey Systems has an exciting opportunity for a Information Technology Specialist supporting the Air Force Research Laboratory (AFRL) Systems Technology Office (STO). AFRL STO’s mission is to deliver war winning air and space capabilities, to the United States Air Force, though research and development. Responsibilities Duties include, but not limited to:  Install, configure, and maintain operating systems and software applications Provide classified and unclassified network and systems support Diagnose and resolve hardware, software, and network issues Manage system configuration, inventory, and licensing compliance Support secure video teleconferencing (VTC) systems Assist with COMSEC account maintenance and self-inspections Support Configuration Control Board (CCB) activities Enforce Information Assurance and cybersecurity SOPs Provide end-user technical...

Position Summary SkillBridge Opportunity! Odyssey is currently seeking a Security Specialist in Dayton, Ohio through the DoD SkillBridge Program. This position supports the maintenance and operation of the industrial security and personnel clearance programs while ensuring company and customer security requirements are met across Odyssey’s core business units. The role interfaces with the Contract Program Security Officer, Director of Security, and personnel at all levels to ensure contract security compliance with DoD SAP/SCI and Intelligence Community directives, NISPOM (32 CFR Part 117), applicable ICDs, and related security guidance, while providing transitioning service members with hands-on civilian security experience.   To be eligible for DoD SkillBridge opportunities, candidates must be active members of the U.S. military with 180 days or fewer remaining prior to their separation date and have completed at least 180 continuous days of active...

Position Summary Odyssey is seeking a top notch Information Technology Specialist to support the Naval Medical Research Unit Dayton (NAMRU-D). NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations.   ***Contingent upon contract award*** Responsibilities Duties includ e, but not limited to:  Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems. Troubleshoot assigned tickets using Standard Operating Procedures (SOPs) outlined at division level, to include weekly updates of trouble tickets. Install desktop software, provide...

Position Summary Odyssey Systems is seeking candidates for a Sustainment Logistics Manager Principal (Product Support Lead) position supporting the Mission Delta 4 (MD4)/4th Sustainment Squadron (4STS) in the Perimeter Acquisition Radar Attack Characterization System (PARCS) Program Office. This role will be instrumental in supporting Missile Warning, Missile Defense (MW/MD), Space Domain Awareness (SDA) and Command and Control (C2) readiness, maintenance, and sustainability.    This is a full-time position on Peterson Space Force Base, Colorado Springs, CO. Expect 60-80% telework as required by the workload within the Colorado Springs area unless otherwise designated by the government customer. Responsibilities Duties includ e, but not limited to:    Strongly manage a contractor team of three logisticians as the PARCS Logistics Product Support Lead/Area Lead to perform logistics management operations...

Position Summary Odyssey Systems is seeking candidates for a NCMC-ITW/AA Logistics Management Principal position supporting the Space Systems Command, Space Domain Awareness & Battle Management System Delta in the NCMC-ITW/AA (NORAD Cheyenne Mountain Complex Integrated Tactical Warning/Attack Assessment) Product Division. The NCMC Program Office manages the activities that provide authorities with accurate, timely, and unambiguous warning and attack assessment of air, missile, and space threats.   As the Logistics Manager Principal, you will lead logistics management operations involving planning, coordinating, or evaluating the actions required to support the specified mission and system components of the division. This is a full-time position based out of the NCMC-ITW/AA System Program Office at Peterson Space Force Base with most work located at an off-site facility in Colorado Springs, CO. Up to a maximum 20% situational telework within the...

Position Summary Odyssey Systems is recruiting for a Senior Program Manager (FMS) to support the Attack Systems Division, Foreign Military Sales (FMS), at Wright Patterson AFB, OH.  WID is part of the ISR/SOF Directorate (AFLCMC/WI), who is responsible for equipping our warfighters to win the fight. The Directorate executes a $22 billion acquisition portfolio developing, producing, testing, modifying, fielding, and supporting Air Force ISR and SOF platforms, and related sub-systems.   Program description: The ISR/SOF Directorate has the collective Air Force Materiel Command (AFMC) mission responsibility for equipping ISR & SOF warfighters to dominate the battlespace. Applicants will benefit from competitive salaries, career growth, and a unique ability to positively impact national security on a global scale! Responsibilities Duties includ e, but not limited to:  Possess the knowledge and experience...

Position Summary Odyssey Systems is recruiting for a  Senior Program Execution Group  to support the Attack Systems Division, Foreign Military Sales (FMS), at Wright Patterson AFB, OH.  WID is part of the ISR/SOF Directorate (AFLCMC/WI), who is responsible for equipping our warfighters to win the fight. The Directorate executes a $22 billion acquisition portfolio developing, producing, testing, modifying, fielding, and supporting Air Force ISR and SOF platforms, and related sub-systems.   Program description: The ISR/SOF Directorate has the collective Air Force Materiel Command (AFMC) mission responsibility for equipping ISR & SOF warfighters to dominate the battlespace. Applicants will benefit from competitive salaries, career growth, and a unique ability to positively impact national security on a global scale! Responsibilities Duties includ e, but not limited to:  Possess the knowledge and...

Position Summary The  Mission   Odyssey is the technical backbone behind critical airborne integration, ISR, C2, and warfighter readiness programs for the Department of Defense ,  with deep  expertise  serving Air Force and Space Force customers in Command, Control, Communications and Battle Management (C3BM), Sensors, and Space Domain Awareness.  From concept to sustainment, we engineer the systems that bridge operational and acquisition communities, ensuring warfighters have the integrated capabilities  required  for mission success.   As part of our strategic growth and commitment to technical depth development, we are  establishing  the  Executive Director, Integrated Solutions Group  to build and lead the organization that will  oversee,  define   and evolve  Odyssey's  technical identity and  technical future. Th e Executive Director  role will oversee our Technical Center and Solutions Innovation Center ,...

Position Summary The Executive Director, DAF Delivery, is a senior leadership position within Odyssey serving as a critical customer facing principal responsible for architecting and delivering systems of systems solutions to interconnected mission partners within the Department of the Air Force (DAF). Reporting directly to the Vice President, Operations, this Executive Director plays a pivotal role in the success of the company’s operational delivery and its long-term strategic direction within the Air Force and Space Force.   As an operational and strategic representative for Odyssey to DAF leadership, the Executive Director is entrusted with strengthening customer relationships and driving customer satisfaction through collaborative solutioning with mission partners to discover, understand and solve their most complex system of system challenges.   This position will integrate with and across the Odyssey operational delivery teams to align priorities...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Program Manager to support the C3I and Infrastructure Division (AFLCMC/HNI) at Hanscom Air Force Base in Bedford, MA. The division provides enterprise support to more than 110 active Air Force, Air National Guard, and Air Force Reserve installations, as well as delivering technical and policy support and C3I infrastructure for USAF enterprise applications.   The Senior Program Manager provides program management support in accordance with DoDI 5000.02, AFI 63-101/20-101, and other applicable guidance. This position applies knowledge of acquisition principles, policies, and practices to assist in planning, research, analysis, assessment, and reporting across all program phases. Responsibilities In this Advisory and Assistance Services (A&AS) role, you will provide expert-level support to Department of Defense (DoD) programs by assisting government...

Position Summary Odyssey Systems has an exciting new opportunity for a System Cybersecurity professional  supporting the Strategic Warning and Space Surveillance Directorate.  You will be in direct support of the primary mission of SSC which is to support networks and associated components through an enterprise-wide set of integrated mission capabilities, support services, and data products that provide military authorities with accurate, timely, unambiguous and continuous warning and attack assessment of air, missile and space threats.  The Legacy Space Branch sustains unique space C2 systems, networks and associated components through an enterprise-wide set of integrated mission capabilities, support services, and data products that provide space situational awareness, object tracking and deconfliction.   Responsibilities Duties include, but not limited to:    Labor provided to deliver cybersecurity services...

Position Summary Odyssey Systems has an exciting new opportunity for a Program Manager to join the team. As the Program Manager, you will be responsible utilizing your technical expertise to provide program support, professional services, engineering technical services that improve policy making, decision-making, management, administration, program management, or research and development activities. The Program Office supports and sustains the Shared Early Warning architecture for fourteen partner nations, three NATO locations, Ramstein AFB GE, Stuttgart AB GE, MacDill AFB Fl, Hickam AFB HI, and Peterson SFB CO Provides timely, accurate Theater & Strategic space-based Missile Early Warning Information to partner nations using common standardized HW/SW (COTS/GOTS), enhances US strategic and regional stability objectives and coalition knowledge of incoming missiles and missile launch information, 24-hours per day, 365 days per year....

Position Summary Odyssey Systems is seeking a Project Scheduler to support the NC3 Contract, specifically within the NCN Division at Hanscom Air Force Base, Bedford, MA. This role offers an exciting opportunity to contribute to a high-impact mission within the Air Force Nuclear Weapons Center (AFNWC) NC3 Integration Directorate.   The AFNWC/NC3 Integration Directorate, headquartered at Hanscom AFB, MA, with an additional operating location at Kirtland AFB, NM, provides acquisition and administrative oversight for all NC divisions, branches, and programs. This includes direct support to the Program Executive Office (PEO), Deputy Director, and Deputy AFPEO NC3. The Directorate is comprised of multiple functional areas, including Engineering, Financial Management, Operations Management, Information Protection, Contracts, Cyber, Logistics, Intelligence, and Program Execution.   The Project Scheduler will assist division leadership in overseeing 3 programs...