106 customer service jobs found

Overview LMI is seeking an experienced IT Service Desk Lead to oversee daily operations, workflows, and customer support activities across an enterprise service desk supporting multiple technical communications facilities, including classified and SAP environments. This individual will lead Tier 1/Tier 2 support teams, coordinate with engineering staff, ensure timely resolution of IT incidents and requests, and drive consistency across service delivery at all program locations.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Administrative Support Specialist to support the the Air Force Life Cycle Management Center Electronic Systems PEO (AFLCMC/ES). The Electronic Systems System (ESS) Division aka Force Protection Division's mission responsibility is to manage and execute the modernization, design, development, testing, fielding, and sustainment of the various software and hardware within the ESS Portfolio.   This is a full-time position located at Hanscom AFB, MA. Responsibilities Duties includ e, but not limited to:  Provide administrative and operational support to government leadership and acquisition program teams. Maintain leadership awareness of mission-critical issues, priorities, and organizational initiatives. Track and monitor action items, taskings, suspense dates, and program deliverables. Prepare correspondence, reports, briefing...

Position Summary Odyssey has an exciting opportunity for a Senior Administrative Support Specialist providing support to the Command, Control, Communications, and Battle Management Division (C3BM).   Command, Control, Communications, and Battle Management (C3BM) has been tasked with delivering an integrated Department of the Air Force (DAF) Battle Network providing resilient decision advantage and enabling the USAF, USSF, Joint, and Coalition Force to win against the pacing challenge. C3BM supports execution in many different focus areas. C3BM’s main efforts are Architecture and Systems Engineering (ASE), Operational Response Team (ORT), and multiple mission integration teams such as Air, Maritime and multiple acquisitions consisting of both the Advanced Battle Management System (ABMS) and Space.   This is a full-time position at Hanscom AFB, Bedford, MA. Responsibilities In this Advisory and...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Human Resources Assistant providing support to Portfolio Acquistion Executive for Nuclear Command, Control, Communications Human Resources. The AFNWC/NC3 Integration Directorate is headquartered at Hanscom Air Force Base, MA, with an operating location at Kirtland AFB, NM and Peterson SFB, CO. The NC3 Directorate’s mission is to provide support to the Portfolio Acquistion Executive (PAE), the Deputy Director, Deputy AFPAE NC3 and staff for acquisition and administrative control of all NC divisions, branches, and programs. It consists of an Executive Section, Engineering (EN), Financial Management (FM), Operations Management (OM), Information Protection (IP), Contracts (PK), Cyber, Logistics (LG), the Program Execution Group (PEG) and Intelligence (IN).    This is a full-time position located at Hanscom Air Force Base, Bedford, MA. Responsibilities...

Overview LMI is seeking a Customer Engagement Officer to support a federal government customer recognized as a leader in online publishing. The selected candidate will enhance customer engagement, promote the customer’s online publishing brand, and serve as a bridge between users, content contributors, IT support, and leadership.  This position requires an active TS/SCI with polygraph and relevant exposure to U.S. foreign policy and national security counterterrorism objectives.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus...

Overview LMI currently has an opportunity for a Content Management/Editorial Support Specialist to support an Intelligence Community customer in the McLean area. Work hours required are approximately 10am-6pm, Monday thru Friday. The ideal candidate will serve in a full-time client facing role as a Publishing and Scheduling Officer for an Intelligence Community (IC) serving as the last line of review in publication of critical finished intelligence for policymakers and senior leadership. With minimal staff oversight, officers will work as a team to be responsible for proof-reading and copy-editing content; coordinating with analysts, graphic designers, cartographers, and fellow content managers; and supporting the enforcement and clarification of tradecraft standards. This position requires a TS/SCI with polygraph.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in...

Position Summary Odyssey is currently seeking an HR Generalist to join our growing Human Capital Management Team at our Wakefield office.  The HR Generalist is responsible for supporting a broad range of HR functions, including onboarding, offboarding, HRIS tasks, employee relations, and compliance. This role requires agility, flexibility, and a strong understanding of HR processes and systems.  This is a full time role located at our corporate office in Wakefield, MA.  Three days a week in office.    Responsibilities Duties include, but not limited to:  Manage onboarding and offboarding processes, ensuring a seamless experience for new hires and departing employees. Administer HRIS systems and collaborate with team members to optimize workflows and data integrity. Support recruitment activities, including job postings, offer letters, and intake meetings. Maintain employee files and data with accuracy,...

Position Summary Odyssey has an exciting new opportunity for a Security Visitor Control Monitor supporting the Space Systems Command (SSC) System Delta 85 (SYD 85) in the United States Space Force which consists of ground-based radars and command and control systems. The System Delta delivers integrated Space Domain Awareness (SDA), missile warning and tracking, Command, Control, and Communication (C3), Battle Management, and Space Intelligence capabilities for the USSF and joint warfighters. As the Visitor Control Monitor, you will have the opportunity to grow and develop while being a cornerstone of the facilities security team.   Responsibilities The Contractor shall provide the following security support services for SSC SYD 85/S4 operations on Peterson SFB:   Perform entry and access controls 12 hours/day, 5 days/week for Building 1840, Peterson AFB. Building 1840 contains one entry point requiring such controls....

Position Summary Odyssey has an exciting opportunity for a Senior Human Resources Support Specialist within our AFLCMC/C3I group (formerly HBM).   The C2ISR Division is responsible for a diverse portfolio that provides "cradle-to grave" support for the U-2 aircraft, E-8C Joint Surveillance Target Attack Radar System (JSTARS) aircraft, Air Force Distributed Common Ground System (AF DCGS), the Integrated Broadcast Service (IBS) system and other C2ISR programs as they transition to sustainment. The C2ISR Division provides worldwide life cycle support across the spectrum of the C2ISR capabilities based enterprise; including supply, distribution, materiel management, acquisition, system engineering and maintenance, financial planning and budgeting, security, flight test, and contracting functions. The Global Network Systems (GNS) Branch (AFLCMC/ HBGW), located at Hanscom AFB, MA, is one of the numerous branches within the C2ISR Division and reports directly...

Position Summary Odyssey Systems is recruiting for an Integrated Master Scheduler .  In this role, you will support PM Soldier Survivability (SSV), which is located at Ft. Belvoir, VA and Huntsville, AL. The support required under this effort includes engineering, quality assurance and test support, acquisition support, business management support, logistics and fielding support, operations support, and administrative support. The specific task areas include program management, analysis, planning, studies, liaison, and operations support, strategic communications, engineering and logistics support, new equipment training, system test and product fielding support, acquisition and contracting support, software development and system safety, studies and analysis and quick response support. PM SSV’s mission is to equip, clothe, and protect Soldiers to maximize performance today and provide enhanced capability tomorrow. PM SSV’s products protect Soldiers and allow...

Position Summary Odyssey is recruiting for an Administrative Support Analyst .  In this role, you will support PM Soldier Survivability (SSV), which is located at Ft. Belvoir, VA. The support required under this effort includes engineering, quality assurance and test support, acquisition support, business management support, logistics and fielding support, operations support, and administrative support. The specific task areas include program management, analysis, planning, studies, liaison, and operations support, strategic communications, engineering and logistics support, new equipment training, system test and product fielding support, acquisition and contracting support, software development and system safety, studies and analysis and quick response support. PM SSV’s mission is to equip, clothe, and protect Soldiers to maximize performance today and provide enhanced capability tomorrow. PM SSV’s products protect Soldiers and allow them to operate in any...

Position Summary Odyssey is recruiting for a Cybersecurity Specialist IV .  In this role, you will support PM Soldier Survivability (SSV), which is located at Ft. Belvoir, VA and Huntsville, AL. The support required under this effort includes engineering, quality assurance and test support, acquisition support, business management support, logistics and fielding support, operations support, and administrative support. The specific task areas include program management, analysis, planning, studies, liaison, and operations support, strategic communications, engineering and logistics support, new equipment training, system test and product fielding support, acquisition and contracting support, software development and system safety, studies and analysis and quick response support. PM SSV’s mission is to equip, clothe, and protect Soldiers to maximize performance today and provide enhanced capability tomorrow. PM SSV’s products protect Soldiers and allow them to...

Overview LMI seeks a Data Management and Automation Specialist to analyze, automate, and sustain administrative workflows for a Joint Staff element. The specialist builds and maintain office data solutions, improve reporting, reduce manual workload, and keep headquarters information accurate and accessible. The ideal candidate pairs strong data discipline with practical automation skills and translates user needs into reliable, secure, easy-to-use solutions. This position requires on-site support in the Tampa Region and an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance. The position requires periodic travel to supported commands, operational units, exercises, test events, and industry locations. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to...

Overview LMI seeks a Data Management and Automation Specialist to analyze, automate, and sustain administrative workflows for a Joint Staff element. The specialist builds and maintain office data solutions, improve reporting, reduce manual workload, and keep headquarters information accurate and accessible. The ideal candidate pairs strong data discipline with practical automation skills and translates user needs into reliable, secure, easy-to-use solutions. This position requires on-site support in the National Capital Region and an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance. The position requires periodic travel to supported commands, operational units, exercises, test events, and industry locations. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and...

Overview LMI is seeking a skilled Policy Specialist at a consultant level to support the United States Postal Service (USPS). The Policy Specialist will be part of an LMI team who will assess, adjudicate, and update/redraft USPS policies to eliminate unnecessary policies and streamline operations. The Policy Specialist will interface with the owner of policies (clients) and will provide recommendations to update policy and process, which includes, but is not limited to separation of policy and process, language that will clarify policy content, subject matter recommendations to improve USPS business, methods for improving policy management, ways to address gaps and risks in the policy/process, and content for elimination. The Policy Specialist will assist the Task Lead in monitoring risks, coordinating document progression, scheduling, data review as well as meeting planning and coordination in a virtual environment with USPS stakeholders. Work will include...

Overview LMI is seeking a Tier 3 Service Desk Technician to support Army Acquisition, Training, and Readiness (AT&R) and provide advanced technical support for the Army Contract Writing System (ACWS). ACWS is built on the Appian Platform. This position will resolve complex application, system, integration, performance, and configuration issues that require technical investigation beyond routine service desk support.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space,...

Overview LMI is seeking a Mission Coordinator to support the Mission Manager in driving successful deployment, adoption, and sustainment of LMI’s advanced solutions. At LMI, we’re developing the next generation of RFID, GPS tagging, and sensor-mesh solutions that enable mission-critical operations for the Department of War (DoW). Our mission goes beyond delivering innovative technology—we ensure it transforms operations by driving real adoption, operational trust, and mission enhancement.   This position is located in Cherry Point, NC, with a 2-3 day/week onsite requirement.   This role is ideal for a highly motivated early-career professional eager to gain hands-on experience in customer success, program delivery, and operational technology in a mission-driven environment. You will help ensure smooth execution of customer engagements, support training and field activities, and contribute to continuous improvement efforts that enhance mission outcomes....

Overview LMI is seeking a Functional Contracting SME to support Army Acquisition, Training, and Readiness (AT&R) in the sustainment and enhancement of the Army Contract Writing System (ACWS). This position requires experience in DoD contracting to support ACWS.   The ideal candidate has in-depth knowledge of both Army Contracting Enterprise business processes and ACWS functional processes and the ability to investigate and resolve functional issues supporting end users across the Army Contracting Enterprise. We are especially interested in former warranted contracting officers and former contract writing system Organizational Administrators or System Administrators who can pair deep acquisition expertise with a customer-first service mindset.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade...

Overview LMI is seeking a skilled Software Engineer to join our team and contribute to developing innovative software solutions that support AI/ML activities for the Army’s AI2C organization. This is a hybrid position based in Pittsburgh, PA , with an expectation of regular on-site collaboration. This role will support the full software development lifecycle, with responsibilities spanning full-stack application development and DevSecOps practices. The ideal candidate will have experience designing and developing modern web applications using technologies such as Python and React, building and integrating APIs and data services, and deploying applications through secure, automated CI/CD pipelines. This role requires an engineer who can work across the application stack while helping the team improve how software is built, tested, secured, deployed, and maintained. This position offers an opportunity to provide technical leadership while strategically...

Position Summary As part of Odyssey’s team of Growth professionals, the Business Development Manager (BDM), Dept of Army will successfully identify, qualify, shape and maintain a funnel of new business opportunities, and lead growth initiatives for the organization. This is a new market for Odyssey, and as such requires an enthusiastic self-starter with an entrepreneurial mindset who is hungry to help create and build a portfolio from scratch. Success in this position requires a proactive approach and a deep understanding of the Dept of Army market.  BD Team members serve as the relationship holders with Army customers and will be the conduit between Army clients and the remainder of the Odyssey growth team, helping convey important client perspectives across our organization and communicating our value to current and potential customers. Working closely with the Senior Business Development Manager – Army and five operational business group Executive Directors...