18 customer service jobs found

Position Summary Odyssey Systems is seeking a skilled and dependable  IT Support Specialist  to provide end-user and systems support across multiple sites. This role will report directly to the  Director of IT  and will serve as a key IT resource supporting a growing organization of approximately 300 indirect and 1800 direct employees.   This position is ideal for a hands-on IT professional who combines strong technical troubleshooting ability with clear, confident communication — especially when supporting VIP stakeholders.   Responsibilities Duties includ e, but not limited to:    End-User Support (Remote + Desk-side) Provide Tier 1 / Tier 2 support for Windows users in a hybrid environment. Troubleshoot and resolve issues across hardware, operating systems, SaaS applications, connectivity, and end user security. Provide professional, high-touch support to all user levels, including executives and other...

Position Summary We are seeking a detail-oriented and proactive HR Generalist who specializes in HR systems processing, and Learning Management System (LMS) administration. This role is responsible for ensuring a seamless employee onboarding experience, maintaining accurate HR data and transactions, and supporting the administration and optimization of the organization’s LMS platform. The ideal candidate is process-driven, tech-savvy, and passionate about enhancing employee experience through efficient systems and structured learning support.   Responsibilities LMS Administration & Learning Support Administer and maintain the company’s Learning Management System (LMS) Upload, assign, and track training programs and compliance courses Generate training completion reports and ensure timely follow-ups Support course creation, updates, and user troubleshooting. Collaborate with business leaders to enhance...

Position Summary The  Mission   Odyssey is the technical backbone behind critical airborne integration, ISR, C2, and warfighter readiness programs for the Department of Defense ,  with deep  expertise  serving Air Force and Space Force customers in Command, Control, Communications and Battle Management (C3BM), Sensors, and Space Domain Awareness.  From concept to sustainment, we engineer the systems that bridge operational and acquisition communities, ensuring warfighters have the integrated capabilities  required  for mission success.   As part of our strategic growth and commitment to technical depth development, we are  establishing  the  Executive Director, Integrated Solutions Group  to build and lead the organization that will  oversee,  define   and evolve  Odyssey's  technical identity and  technical future. Th e Executive Director  role will oversee our Technical Center and Solutions Innovation Center ,...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Foreign Military Sales (FMS) Program Manager providing support to the Air Force Life Cycle Management Center/PEO Electronic Systems Directorate (AFLCMC/HB).   The Air Force Program Execution Office for PEO Electronic Systems (AFPEO/HB) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the PEO Command and Control portfolio, which includes over 130 programs for the United States Air Force (USAF) and foreign allies.   AFLCMC/PEO Electronic Systems Directorate is headquartered at Hanscom Air Force Base, MA, with geographically separated operating units CONUS and OCONUS.   This position specifically supports the International C2 and Sensors Division (HBN) and the family of Command and Control (C2) systems procured through Foreign Military Sales (FMS) by...

Position Summary Odyssey Systems has an exciting opportunity for a  Software Product Manager  providing support to AFLCMC/C3BM and specifically the C3C/Kessel Run (KR) Division supporting FlightOps.   This is a full-time position located at Hanscom AFB, Bedford, MA, but does have the ability to be worked remotely.   Responsibilities Software Product Manager The Contractor shall provide Software Product Manager support to assist the customer product line managers on day-to-day operations of developed applications. The Contractor shall have a strong bias for action, be a skilled communicator, assist at creating and documenting business case and shall assist the customer to ensure the application meets the customers’ requirements. The Contractor shall be able to break down complex problems and back up recommendations to the customer with quantitative and qualitative reasoning. The Contractor shall assist in organizing...

Position Summary Odyssey Systems has an exciting opportunity for a Configuration Manager supporting the Air Force Life Cycle Management Center (AFLCMC/HBA) at Hanscom Air Force Base, MA.   In this role, you will provide Configuration Management (CM), Quality Assurance (QA), requirements analysis, risk management, and software engineering support in accordance with program Configuration Management Plans, Air Force SEAM processes, and PMO practices.   This is a full-time position located at Hanscom AFB, MA. Responsibilities Duties and responsibilities include but not limited to:  Manage configuration of program artifacts including product baselines, software, engineering documentation, and design drawings Maintain configuration identification, change control, and status accounting processes Manage CM libraries, repositories, and data environments Support and participate in Configuration Control Boards...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Cybersecurity Engineer   providing support to the Air Force Life Cycle Management Center (AFLCMC/HBD), Theater Battle Control Division.   The Theater Battle Control Division manages efforts focused on developing, acquiring, fielding and sustaining programs that support worldwide communications, Battle Management, Command & Control, Intelligence, Surveillance & Reconnaissance (C2ISR), Tactical Air Control, Air/Ground Surveillance, Time Critical Targeting, Combat Identification, Radar Imagery, Integrated Air/Missile Defense, and Mobile/Fixed C2ISR Performance, Exploitation & Dissemination Facilities.   This is a full-time position located at Hanscom Air Force Base in Bedford, Massachusetts.   Responsibilities Duties includ e, but not limited to:    Assist with development of System Security Management Plans, Program...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Program Manager to support the C3I and Infrastructure Division (AFLCMC/HNI) at Hanscom Air Force Base in Bedford, MA. The division provides enterprise support to more than 110 active Air Force, Air National Guard, and Air Force Reserve installations, as well as delivering technical and policy support and C3I infrastructure for USAF enterprise applications.   The Senior Program Manager provides program management support in accordance with DoDI 5000.02, AFI 63-101/20-101, and other applicable guidance. This position applies knowledge of acquisition principles, policies, and practices to assist in planning, research, analysis, assessment, and reporting across all program phases.   This is a full-time position located at Hanscom AFB, MA. Responsibilities In this Advisory and Assistance Services (A&AS) role, you will provide expert-level support...

Position Summary Odyssey Systems is seeking a Project Scheduler to support the NC3 Contract, specifically within the NCN Division at Hanscom Air Force Base, Bedford, MA. This role offers an exciting opportunity to contribute to a high-impact mission within the Air Force Nuclear Weapons Center (AFNWC) NC3 Integration Directorate.   The AFNWC/NC3 Integration Directorate, headquartered at Hanscom AFB, MA, with an additional operating location at Kirtland AFB, NM, provides acquisition and administrative oversight for all NC divisions, branches, and programs. This includes direct support to the Program Executive Office (PEO), Deputy Director, and Deputy AFPEO NC3. The Directorate is comprised of multiple functional areas, including Engineering, Financial Management, Operations Management, Information Protection, Contracts, Cyber, Logistics, Intelligence, and Program Execution.   The Project Scheduler will assist division leadership in overseeing 3 programs...

Position Summary Odyssey Systems has an exciting opportunity for a Senior   Program Manager providing support to the Mission Planning Division (AFLCMC/C3M).   The Mission Planning Division (AFLCMC/HBM) delivers enterprise-level mission planning capabilities that enable Air Force aircrews to plan, execute, and support operations across all aviation platforms. The division manages a portfolio of ACAT III and SWAP AIS programs focused on developing, modernizing, and sustaining the Air Force’s Mission Planning Systems (MPS). MPS provides a modular suite of software applications that integrate critical data sources—such as Air Tasking Orders, intelligence, targeting, threat, and navigation databases—with aircraft avionics and weapons systems. These capabilities allow aircrews to efficiently build, manage, and transfer mission data, directly enhancing operational effectiveness, survivability, and sortie generation. The division is also leading development of...

Position Summary Odyssey Systems has an exciting opportunity for a Junior Systems Engineer within our AFLCMC/HBG group. The C2ISR Division is responsible for a diverse portfolio that provides "cradle-to grave" support for the U-2 aircraft, E-8C Joint Surveillance Target Attack Radar System (JSTARS) aircraft, Air Force Distributed Common Ground System (AF DCGS), the Integrated Broadcast Service (IBS) system and other C2ISR programs as they transition to sustainment. The C2ISR Division provides worldwide life cycle support across the spectrum of the C2ISR capabilities based enterprise; including supply, distribution, materiel management, acquisition, system engineering and maintenance, financial planning and budgeting, security, flight test, and contracting functions. The Global Network Systems (GNS) Branch (AFLCMC/ HBGW), located at Hanscom AFB, MA, is one of the numerous branches within the C2ISR Division and reports directly to the C2ISR/HBG Senior Materiel...

Position Summary Odyssey Systems has an exciting opportunity for an  Administrative Support Specialist providing support to the Air Force Life Cycle Management Center/PEO Electronic Systems Directorate, Aerospace Management Systems Division (AFLCMC/HBA). The Aerospace Management Systems Division develops, delivers, and sustains USAF air traffic management and weather sensing/forecasting capabilities enabling military, civil, and allied and foreign military sales customers to achieve their mission.   This position will support the USAF Weather Systems branch and related programs.  This is a full-time position located at Hanscom Air Force Base, MA. Responsibilities Duties include, but not limited to:    Ensures the leadership is kept informed of all issues of interest that relate to the mission of the directorate   Monitors progress toward accomplishment of various taskings and initiatives. Provides support by...

Position Summary Odyssey Systems has an exciting opportunity for a Principal Strategic Executive Analyst providing support to the Air Force Life Cycle Management Center (AFLCMC), PEO Digital Directorate (AFLCMC/HBU).   The Air Force Program Execution Office for PEO Digital (AFPEO/HB) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the PEO Digital portfolio, which includes over 130 programs for the United States Air Force (USAF) and foreign allies. AFLCMC/PEO Digital Directorate is headquartered at Hanscom Air Force Base, MA with geographically separated operating units CONUS and OCONUS.   This is a full-time position located at Hanscom Air Force Base, MA. The Strategic Executive Analyst serves as a senior strategic advisor supporting HBU leadership by providing acquisition analysis, portfolio integration support, and...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Foreign Military Sales (FMS) Program Manager providing support to the Air Force Life Cycle Management Center/PEO Electronic Systems Directorate (AFLCMC/HB).   The Air Force Program Execution Office for PEO Electronic Systems (AFPEO/HB) has the collective Air Force Materiel Command (AFMC) mission responsibility to manage and execute the modernization, development, testing, production, fielding, and sustainment of the PEO Command and Control portfolio, which includes over 130 programs for the United States Air Force (USAF) and foreign allies.   AFLCMC/PEO Electronic Systems Directorate is headquartered at Hanscom Air Force Base, MA, with geographically separated operating units CONUS and OCONUS.   This position specifically supports the International C2 and Sensors Division (HBN) and the family of Command and Control (C2) systems procured through Foreign Military Sales (FMS) by...

Position Summary We are recruiting for multiple Program Managers for the Engineering, Professional, and Administrative Support Services (EPASS) Contract at Hanscom AFB supporting the Ground-Based Radar Digitization (GBRD) program.  The Ground-Based Radar Digitization (GBRD) program modernizes the legacy radar systems associated with the five Upgraded Early Warning Radars (UEWRs) and the Perimeter Acquisition Radar Attack Characterization System (PARCS), which provide continuous surveillance for missile and satellite detection, tracking, and reporting to support Missile Warning, Missile Defense, and Space Domain Awareness missions. This modernization effort replaces outdated analog and hardware-only components with advanced digital, scalable solutions that leverage a government-owned, open-architecture approach.  An additional program goal is to address existing cybersecurity vulnerabilities in the legacy systems by improving cybersecurity capabilities, to...

Position Summary Odyssey Systems has an exciting opportunity for a Senior Cybersecurity Engineer providing support to the Command, Control, Communications (C3C)/Kessel Run division.   Kessel Run is an Air Force unit that delivers resilient command and control and targeting software capabilities that provide warfighters with decision advantage. Under the Department of the Air Force Program Executive Office for Command, Control, Communication, and Battle Management (DAF PEO C3BM), Kessel Run technologies make up the DAF BATTLE NETWORK, the systems-of-systems designed to help the Joint Force make operational decisions faster than our adversaries. The Division architects and acquires the means to connect weapon systems with warfighters and decision makers to enable the warfighter to win against the pacing challenge in an era of great power competition.   This is a full time position located at Hanscom AFB, Bedford, MA and does have the ability to be...

Position Summary Odyssey Systems has an exciting opportunity for a Cybersecurity Engineer providing support to the Command, Control, Communications (C3C)/Kessel Run division.   Kessel Run is an Air Force unit that delivers resilient command and control and targeting software capabilities that provide warfighters with decision advantage. Under the Department of the Air Force Program Executive Office for Command, Control, Communication, and Battle Management (DAF PEO C3BM), Kessel Run technologies make up the DAF BATTLE NETWORK, the systems-of-systems designed to help the Joint Force make operational decisions faster than our adversaries. The Division architects and acquires the means to connect weapon systems with warfighters and decision makers to enable the warfighter to win against the pacing challenge in an era of great power competition.   This is a full time position located at Hanscom AFB, Bedford, MA and does have the ability to be worked...

Position Summary Odyssey Systems has an exciting new opportunity for a Program Manager supporting a high priority acquisition mission within the Air Force. The Air Force Life Cycle Management Center’s Aerial Networks Division (AFLCMC/HNA). The primary mission acquires, fields, and sustains networks, integrated information systems, enterprise services, and applications to support the Global Information Grid (GIG) capabilities. These systems facilitate communication between land, naval, air, and space warfare forces. The Division develops capabilities for voice, video, and data networks focused on joint and coalition warfighter needs to enable worldwide net-centric operations. This effort includes developing technical strategies (tactical and strategic) to ensure near- and long-term integration with the DoD C3I infrastructure (space and terrestrial). There are currently over 20 programs and projects, at stages ranging from early development to entering...