21 customer service jobs found in Casablanca

Position: Customer Service Representative (English & French) Job Description: As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers. We are currently looking for a Customer Service Representative (English Speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers. This position follows a hybrid work model from our office based in Casablanca . Your main responsibilities will...

Position: Sales operations associate Job Description: Sales Operations Associate Position Overview: The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance. Key Responsibilities: Support to Sales and Operations Account Managers Order Management:  Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability. Respond to inquiries regarding order status and resolve customer order difficulties. May manage customer quote activities in line with specific strategies and quoting processes. Backlog Management: Maintain control of the open backlog of...

Position: Sales Operations Associate Job Description: Sales Operations Associate Position Overview: The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance. Key Responsibilities: Support to Sales and Operations Account Managers Order Management:  Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system, ensuring alignment with customer delivery expectations and vendor availability. Respond to inquiries regarding order status and resolve customer order difficulties. May manage customer quote activities in line with specific strategies and quoting processes. Backlog Management: Maintain control of the open backlog of...

Position: Inside Sales Associate (France) Job Description: Principal Accountabilities ● Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: ● Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer...

Position: Sales Operation Associate Job Description: Principal Accountabilities ● Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective. ● Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique...

Position: Customer Sales Representative with Italian Job Description: As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers. We are currently looking for a Customer Service Representative (Italian Speaker) to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers. This position follows a hybrid work model from our office based either in Casablanca, Morocco. Your main responsibilities will...

Position: Inside Sales Manager Job Description: About US : Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, Arrow ECS is strengthening its teams and is looking for a Sales Manager.   Key Responsibilities Lead, coach, and develop a team of Inside Sales Representatives managing renewals and expansion opportunities. Set clear KPIs and individual action plans, monitor performance and drive accountability. Ensure timely and accurate execution of the renewals process. Drive proactive engagement with end users and close collaboration with partners to...

Position: Inside Sales Associate (German speaker) Job Description: About US: Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW BSC is strengthening its teams and is looking for an Inside Sales associate ( German speaker ) , What you will be doing at ARROW: Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately, Providing administrative support to the sales team, Handling Vendor requests and issues related to orders Who are we looking for:...

Position: Security Technical Pre-Sales Engineer Job Description: Enterprise Computing Solutions (ECS) is a global scale IT distributor guiding innovation across the channel. We help vendors and IT providers grow by providing deep technical expertise, innovative, real-world solutions and digital platforms. For more information, please visit our website: https://www.arrow.com/globalecs/ma/services/ We are looking for the next Security Technical Pre-Sales Engineer to join our team in Morocco. This position will have to: Support the sales organization in technical aspects. Responsible for working with Vendor,  Business partners and End users. Identify opportunities based on Business partner and End user requirements. Technical: Support Business Partners and End Users with product knowledge and technical expertise, solution selection, Proof of Concept, configuration, sizing and service recommendations based on End User requirements....

Position: Palo Alto Technical Pre-Sales Engineer Job Description: Enterprise Computing Solutions (ECS) is a global scale IT distributor guiding innovation across the channel. We help vendors and IT providers grow by providing deep technical expertise, innovative, real-world solutions and digital platforms. For more information, please visit our website: https://www.arrow.com/globalecs/ma/services/ We are looking for the next Palo Alto Technical Pre-Sales Engineer to join our team in Morocco. This position will have to: Palo Alto products promotion. Support the sales organization in technical aspects. Responsible for working with   Vendor,  B usiness partners and   E nd users. Identify opportunities based on   B usiness partner and   En d user requirements. Technical: Support Business Partners and End Users with product knowledge and technical expertise, solution selection, Proof of Concept, configuration, sizing and service...

Position: Sales Operation Associate (German Speaker) Job Description: Job Description About US: Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS is strengthening its teams and is looking for a sales operation associate (German speaker) , What you will be doing at ARROW: Maintain customer, lead, and sales activity data in the CRM system by entering, organizing, and maintaining it accurately, Providing administrative support to the sales team, Handling Vendor requests and issues related to orders Who are we looking for? Fluent...

Position: Business Development Representative (German Speaking) Job Description: About Us Arrow Enterprise Computing Solutions, a division of Arrow Electronics (16,500 employees across 58 countries, with a revenue of over $29 billion), provides IT professionals (service companies, software publishers, and integrators) with comprehensive technology solutions, including training and service offerings. Our expertise spans five main segments: servers, storage and virtualization, networking and security, infrastructure software, and cloud solutions. As part of its growth, Arrow ECS is expanding its team and is looking for a Business Development Representative (German Speaker) - Broadcom to join our office in Casablanca (Boulevard Al Qods ). About the Role Due to increased activity with our supplier Broadcom, we are seeking new colleagues to support our team. As a Business Development Representative - Broadcom at Arrow, you will manage existing and prospective...

Position: Business Development Associate (Italian speaker) Job Description: Job Description About US : Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS is strengthening its teams and is looking for a Business Development Associate (Italian Speaker) . What will you do at Arrow? • Manage a portfolio of renewal opportunities using the 120-day renewal cadence. • Proactively engage end users to secure renewals, articulate value, discuss pricing, and identify upsell or expansion opportunities. • Deliver a high-quality customer experience through...

Position: Sales Operations Associate Manager Job Description: WHO WE ARE: As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides. Sales Operations Team Leader is responsible for managing a team of Sales Operations Associates (SOA) and overseeing operational sales support processes to ensure high quality, accuracy, and efficiency across the team’s daily work in terms of quoting and BSA management. The Team Leader ensures the team delivers the right level of support to internal stakeholders, drives process improvements, and contributes to achieving business goals in line with company standards. WHAT WILL YOU DO: Coaching and...

Position: Sales Development Representative Job Description: About us Arrow’s Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets. What you will be doing at Arrow Campaign Execution & Lead Follow-up Act as the primary sales contact for campaign-generated leads. Follow up webinar attendees, event participants, digital campaign respondents, and partner-driven leads. Ensure timely and consistent follow-up across all territories. Maintain close alignment with the Marketing team to improve campaign effectiveness. Pipeline Creation & Qualification Qualify leads and identify sales opportunities. Conduct...

Position: Inside Sales Associate (English Speaker) Job Description: About US: Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS is strengthening its teams and is looking for an Inside Sales Associate What you will be doing at ARROW: Maintain sales records, update CRM data, and generate sales reports to track progress and provide insights for sales management, become aware of the products and services sold by the company, Offer customers information on products and services, Assess customers' needs and offer them adapted solutions,...

Position: Inside Sales Representative (Italian Speaker) Job Description: About US: Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS is strengthening its teams and is looking for an Inside Sales Associate What you will be doing at ARROW: Maintain sales records, update CRM data, and generate sales reports to track progress and provide insights for sales management, become aware of the products and services sold by the company, Offer customers information on products and services, Assess customers' needs and offer them adapted...

Position: Inside Sales Associate (English & French Speaker ) Job Description: Job Description About US: Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS  is strengthening its teams and is looking for an Inside Sales Associate (French speaker) What you will be doing at ARROW: Maintain sales records, update CRM data, and generate sales reports to track progress and provide insights for sales management, become aware of the products and services sold by the company, Offer customers information on products and services, Assess...

Position: Inside Sales Associate (English speaker) Job Description: Job Description Job Description Inside Sales Associate (Commercial SDR – Cloud & SaaS) About Arrow ECS Arrow Enterprise Computing Solutions (ECS), part of Arrow Electronics, delivers value-added distribution, business consulting, and channel enablement services to leading technology vendors and their partners. We help organisations accelerate growth, optimise operations, and transform through cloud and digital technologies. Role Overview We are looking for a high-impact Inside Sales Representative to drive new business pipeline creation across our cloud and SaaS portfolio. This is not a reactive lead qualification role. What you will be doing at ARROW: Generate demand through targeted outbound prospecting Engage both partners and end customers Run consultative discovery conversations Create and qualify opportunities for the field sales team Generate...

Position: Master Data Management Technical Analyst Job Description: Arrow Enterprise Computing Solutions  (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market (more information through this link :  https://www.arrow.com/globalecs/ ). About Us Arrow Enterprise Computing Solutions (ECS), part of Arrow Electronics, is a leading global provider of IT solutions that help businesses grow faster, operate efficiently, and transform in today’s dynamic market. We partner with industry leaders like Microsoft and AWS to deliver innovative cloud solutions, supporting customers across EMEA and North America. Our mission is to empower organizations with the tools, programs, and...