4 customer service officer jobs found in Shenzhen

Position: Customer Service Officer Job Description: 1. Checking customer order , make sure order meet compliance requisition 2. Make shipment happens base on customer request, extend quotation for repeat order and checking orders 3. Document preparation is need after warehouse arrange shipment 4. Need check payment detail with customer on each month end. Location: CN-Shenzhen, China (Upper Hills, Huang Gang Rd) Time Type: Full time Job Category: Business Support

Position: Customer Service Officer Job Description: ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract...

Position: Customer Service Officer Job Description: Principal Accountabilities ● Plan and pipeline inventory for low to medium complex customer demand—lower dollar value and/or lower part count. ● Review backlog and shortage reports to assure uninterrupted supply of inventory. Tools would include backlog matching, shortage reports and the Arrow flex reports with minimum customer interaction. ● Prepare Arrow generated forecasts for e-compass. Upload and manage the exceptions generated from the e-compass processing. ● Maintain manual bonds to assure interrupted availability of inventory. Job Complexity ● Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience ● Completes work with a limited degree of supervision ● Likely to act as an informal resource for colleagues with less experience ● Identifies key issues and patterns from partial/conflicting data ● Takes a broad perspective to problems and spots new,...

Position: Inside Sales Officer Job Description: Principal Accountabilities ● Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Inside Sales Associate provides exemplary customer service and product knowledge expertise with an aim to expand marketshare, and grow our business. Daily activities of the role include, but are not limited to: ● Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer...