2 admin clerical jobs found

Description Position Overview SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base. Switchboard Operator Duties and Responsibilities Answer Incoming Calls Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources Research the DOT intranet and/or internet to assist with providing the caller with information Clerical Tasks Record calls daily in spreadsheet Research, collect, and verify Switchboard Directory information for customers and DOT personnel Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites Train new staff Qualifications Required Experience: High school diploma and 2 years of working experience...

Description SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role may not be immediately available. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal. departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well....